TracFoneReviews 362

I have never seen customer service
Representative that if they could not help you to resolve the problem that
They just hang up on you. I was trying to start a second phone not only was
They unable to help me with this they
Cancel my existing account I have no phone now and no one will help me to turn it back on.

I purchased a plan from tracphone with Data. I tried turning on hotspot but received an error message, so I contacted customer support and was told that the issue was on their end and that if it did not work after 24 hours to contact them again. The lady I spoke with told me that my plan covered hotspot tethering and that it was typically a 24 hour turn around for the issue to be resolved. After 24 hours and it still not working I contacted them again to be told that my plan did not cover the hotspot and when I asked for a refund and tried to explain why I was upset the person on the other end only wanted to argue with me telling me that they do not do refunds and that even though I was told that my plan covered hoptspot. When I explained that I was lied to I was more or less told that it did not matter that their customer service reps lie.

I had tracfone for many years with no problems. Not anymore. They are now owned by Verizon. I had autofill so I would not have to worry about making monthly payments. Also a discount was given with autofill. They discontinued my autofill 3 times without my request or knowledge. They wanted me to go to monthly payments. I called tracfone and asked for the autofill plan I was viewing on their website. Service told me the plan was not available. I told her I am looking at the plan right now on your website. She told me to call back in an hour and it might be available then. I decide to switch to a different cell phone service provider. Tracfone made the transfer as difficult as possible. In order to keep your old number with the new provider you are required to have a porting number from tracfone. Tracfone repeatedly gave me an incorrect porting number. I tried at least 4 times and was given a different porting number every time and none of the numbers were correct. It seemed very obvious they were not going to give me a porting number that worked. I now have a new cell phone service with a new telephone number that gives very good service. The actually want my business.

I'll be sure to recommend TracFone to someone that deserves to be stolen from.
I had 2 active phone numbers with two two different phones,I merely wanted to transfer my number. I spent 3 days attempting to do such,with costumer service,only for them to disconnect both of my lines and losing ALL of my minutes on both. Now my IMEI number is apparently invalid. It wasn't "invalid" for the past 3 days while "transferring" my number. They stole my number I had for a year,with 2 weeks of service left,my new phone's 2,000 minutes and now I have 0 numbers and 0 minutes after spending 3 days with these people. They're just hanging up on me now. Horrible company!

I have tried to call and read what to do on line but Error 15 keeps coming up on the phone and on the computer when trying to access my account. The calls all go to India and you cannot understand what they are saying. When you ask to be transferred to the US they tell you they cannot do that. I have spent over an hour calling and two hours on the forum, which I can log into.

I bought an unlimited talk and text with 4g crossover card when I bought the brand new A03. Activated and put the card on it. Can't call or text. Went to the dashboard and it says 5g crossover with unlimited talk and ZERO text left. Contacted them three times. They asked for another call back number 3 times. No call backs ever. Nothing working. At this point, I JUST WANT MY MONEY BACK SO I CAN GO TO STRAIGHT TALK!

The latest hack. My current cell number is listed as my outlok.com contact number but after verifying my account. With the Auth App thru the Galaxy Store. The codes appear to be sent via the same Aut App. But installed at
PLAYSTORE...WITH *******860 That Sim card along with the number Tracfone blocked after I changed the default 1111 code last May.

They absolutely do not know what they are doing. They do not speak or understand English very well at all. They do not let you finish your explanation, they interrupt and assume they know what the issue is. They always have to transfer or "escalate" the issue, and 80% of the time, disconnect you, and you have to start the process all over again. I have 2 phones that use this service with 2 deferent plans, and they mix them up. Both are on auto renew every month, and one just lost service for no reason, even though they are both linked to same payment method. They tried to tell me it was my payment method. I lost all minutes and data that had been rolling over from month to month. I asked them to reinstate the same plan that I previously had, asked them to confirm the plan, which they said they could not do, and they signed me up for the most expensive plan. Every time you call, it takes at minimum an hour before they half way understand your issue. I got a new unlocked iPhone and new SIM card and had no issues for a month. Then all of a sudden it stopped working. They told me it was an Apple issue. After receiving the run around and spending hours on the phone with them and having no service for 2 days, I finally went to a Verizon store and an employee there called Tracfone for me. He gave them the EXACT same information that I had been giving them, and it was fixed immediately. I have used Tracfone for many, many years because of its affordability, but these past few years it has not been worth it. They do not care about customer satisfaction AT ALL.

TracFone is cheap. I bought a TracFone at Walmart for under $30 on August 9 2022. Monthly service costs me either $15 or $20 plus tax depending on whether I refill data. Service is reliable but Lord help you if you need to call their horrific customer service. Even the process of adding monthly minutes is dreadful. I have had to repeat everything multiple times and spell everything multiple times then repeat the entire process when transferred for no reason or hung up on. I have had an ignorant illiterate rep use the foulest of language and lie repeatedly. One rep told me my request couldn't be processed due to scheduled maintenance then the next rep told me there was no maintenance but rather an outage. After reading notes the second one changed his story to match the first liar. And some months I add my minutes on reserve then the minutes hit the account on midnight after plan expires, but several times the lying incompetent morons processed incorrectly and added minutes immediately, contrary to my request. This has resulted in losing days if service, so my service end date, which should be the 8th of each month, has migrated to now the 31st of the month, essentially losing 9 days of service that I paid for. These criminally incompetent outsourced reps are the worst I have ever dealt with. The best of them barely speaks English and refuse to put a manager on the line and lie to protect each other. Time for a new carrier.

Tracfone stole my $200 phone and over 3,000 minutes and over 1,000 text and I called 12 times -- miserable long times --with no exchange phone being sent ot me. Bought the phone from HSN that will also not do anything for me. I'm still paying on the phone. They actually don't get any stars at all. I have proof of purchase and also them getting the phone to exchange for a new one.

I have used tracfone for several years now.

Issues:
1) Recently, my phone just stopped receiving maybe 30% of my incoming calls. I would have people call me while standing next to me and my phone would never receive it. I am in a full coverage zone but it still happens for some reason.
2) When I'm not on a wifi network my phone doesn't like to send calls or send/receive texts unless I turn my mobile data on (very expensive with how tracfone sells their data)
3)My phone will occasionally give me a warning that my sim is not provisioned for calls and will just drop off the network randomly.
4) Sometimes images that are texted to you just disappear from the chat and cannot be redownloaded after a week or two.

I have called tracfone to fix these issues and they said, have you tried waiting the problems out? They also recommended I try buying a new phone from their store. When I said that my current phone was from their store after the last time I had these issues the rep said oh. They said they are unable to help me.

I'm cross posting my review on several sites so more people can see my issues.

I did not expect much from a "flip phone" costing $20 that is LOCKED and Tracfone will not anyone in the world to unlock it. But they still disappointed. Most Odious is the fact the (Tracfone) Nokia 2660 is limited to only 15 Contacts in the phone. And there appears to be no way to increase the number since there is NO provision for a mini-SD card for storage. Even tried transferring my contacts list from another phone but that did not work. And this 4-G phone will NOT work in Europe. There is NO customer service from what I see. Only question now is "who will pickup the customers when Tracfone goes bankrupt?" or "Will we be allowed to get the UNLOCK CODES?" Perhaps the bankruptcy court will answer. Black Star Rated.

I am in a wheel chair and my old phone was set up three years ago and seldom used. I dropped service from straight talk and purchased a new sim card from walmart. Three of their phone activation people will not validate who I am and they all read from a script. The want to send me an email that is no longer valid. They will not update my email address. They keep asking for a 4 digit pin number which I do not have, They keep asking for the old sim card number. That sim card had not number on it. The keep asking fo any phone number used in the last 6 month.I seldom use the phone to call thus this is not possible. The phone is used for emergencies only. Tracephone sucks. MAJOR USAF

Was connected with a person earlier today who didn't listen to a word I said and instead of trying to do anything that resembled help, just hung up on me. I immediately called back and spoke with someone else who did help me with the problem, but oddly placed me on hold a bunch without telling me so I ended up talking to myself a few times. And then, instead of connecting me with anything I could lodge a formal complaint through, also just ended up hanging up on me. I've been avoiding switching phone planes for so long, but I'm 100% considering it after this. Unreal how bad the customer service is.

Lately I havent been texts in a reasonable time. It sometimes takes hours before I'll receive a text. Coverage has shrunk. I'm going to a different carrier. I'm done

I was trying to activate my wife's SIM card that's through Straight Talk Wireless. I bought my SIM card activation kit at Walmart for $37.68 all together. It came with two SIM cards and an activation PIN number that's worth $35 dollars.
I called in the first time at 5:18pm CST and got hung up on while on hold. Then I called in at 5:27pm CST and the lady on the phone yelled at me for using SIM card B that is apparently for AT&T and I was suppose to use Sim Card A. We got into it and then she hung up on me. Then after that I spoke to 9 other representatives on the phone and they all hung up midway through when trying to activate my wife's phone.
I was told conflicting information the entire time. A list of some of the things I was told.

- I can't use the SIM cards provided to me, I need to buy new ones again.

- My wife's IPhone 13 is not able to use a SIM card and they would need to use a ESIM.

- The SIM card has been activated and it should work in 30 minutes.

- We will give you a call back (Which Never Happened).

- Sim Card B is for AT&T and Sim Card A is Verizon.

I have been a TracFone customer for many years. I like cheap phones and service. If you purchase a phone online it will come in 2-3 days. It will be problematic to activate but it does activate. I had a Nokia G100/1000 or something which crapped out in 6 months. I t was under warranty. They told me to send it in.which I did on July 17th. They received it in TN at warehouse on JUly 24th. Tracking receipt from UPS says so. I called and emailed and text at least 25 times. They just read off a script like "Oh your phone is out of stock", or there is a clog at the warehouse". Many reps have told me it is on its way. It still isn't. I have been transferred multiple times on each call. Each rep eventually says I do not have the resources or "I can't do that here at m end". I eventually bought the cheapest reconditioned phone so I could use my remaining 7 months of prepaid service. That phone came in 2 days. I asked them to just credit the back end of my service with the value of my warrantied phone. I asked them to return the lost weeks of service waiting for my phone to come. They wont do it. Tracfone has suckered all these Filipinas to lie and scam customers with a lot of apologies and thank yous mixed in. There was a Miami address listed. Someone needs to close these fraudsters down. Who else has had a similar experience? I think I am going to Mint Mobile Hopefully Ryan Reynolds doesn't stick me.

I've had nothing but trouble and bad experiences with TracFone wireless. I bought two cell phones from them and both of them were bad and it was literally like pulling teeth to get any customer service. I ended up having to contact my bank and file a claim to get my money back. Also, I'm a senior citizen and I have trouble hearing sometimes during phone conversations. Nobody at TracFone speaks very good English. When you call their phone number for customer service the call is redirected out of the United States to some foreign country where they speak little or no English. Good luck with that. I would highly recommend that you do not do any business with track phone but go to one of their other competitors. There are plenty of prepaid wireless services out there that provide you your money's worth along with good customer service. TracFone is not one of them