• ToysRus

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ToysRus

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Overview

ToysRus has a rating of 4.37 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ToysRus most frequently mention great selection, customer service, and many times. ToysRus ranks 3rd among Kids sites.

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

Critical highlights

  • -bad customer service -won't give me a chance to apply
How would you rate ToysRus?
Top Positive Review

“It was really nice”

Beluga C.
7/15/23

One guys named franklin and he help me so much with getting a gift for my friends birthday party so thanks Franklin

Top Critical Review

“Next day delivery NOT! Even when paid for and in good time!”

Jim B.
4/27/23

Ordered a birthday present at 10:32am. Paid for next day delivery as ordered before 6pm which is their cut off for next day delivery. Paid by PayPal and it went through fine, but Toys R Us didn't collect from PayPal until 19.35hrs that evening. Result? Present due to arrive too late for the party. Shop elsewhere, this is simply disgraceful.

Reviews (648)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21)
Thumbnail of user hileyp
44 reviews
190 helpful votes
February 20th, 2020

Toys r us has a great assortment but I have seen similiar products significantly cheaper at other stores.

Thumbnail of user randyk99
2 reviews
5 helpful votes
April 27th, 2019

Prices are higher than amazon or other online stores. But it has everything I need for my kids. Toys, newborn needs, nursery decorations.

Thumbnail of user eval75
69 reviews
98 helpful votes
December 19th, 2019

Our Toys R Us went out of business but my opinion of the store is they do have a good selection but tend to be expensive with a lot of their products.

Thumbnail of user benf45
2 reviews
0 helpful votes
February 18th, 2017

Wide selection of toys, but price is very steep. Makes it very expensive to make any purchases. Hope they can provide some discounts and sales.

Thumbnail of user oscarb50
3 reviews
0 helpful votes
January 18th, 2021

No doubt they have a ton of different toys for all ages. The problem I have is the prices they sell stuff at is far more than almost every competitor in my area. So I used to take my kids here a lot but not recently with the price increases over the years.

Thumbnail of user markw369
8 reviews
4 helpful votes
May 6th, 2018

It is good place for kids but it is good place for grown up like me. However, often, the store gets too crowded. You will get jammed like peas in a pod.

Thumbnail of user carlaw16
4 reviews
10 helpful votes
January 21st, 2016

Easy site and reliable

Thumbnail of user williamf75
5 reviews
1 helpful vote
March 3rd, 2016
Thumbnail of user maggiej9
10 reviews
63 helpful votes
March 25th, 2016

Very good site.

Thumbnail of user angelah67
10 reviews
71 helpful votes
March 29th, 2016

Toys r us are tops. Good service and great prices

Thumbnail of user clarep7
10 reviews
50 helpful votes
April 14th, 2016

Kid love this site

Thumbnail of user erinn20
6 reviews
7 helpful votes
May 28th, 2016

The stores are dirty, disorganized and poorly managed.

Thumbnail of user iskandera
5 reviews
2 helpful votes
June 14th, 2016

Dont think ive ever bought anything there but a great place to walk around and have fun :)

Thumbnail of user jamieb70
5 reviews
1 helpful vote
June 14th, 2016

Great store to buy kids blocks. Especially if your on a budget

Thumbnail of user paiges3
20 reviews
14 helpful votes
March 28th, 2015

This isnt the 80's why you still over priced for the same brans walmart sells at a 3 time lower cost?

Thumbnail of user kathleenm50
8 reviews
15 helpful votes
December 14th, 2015

They said layaway one year 2014, I called to ask my local store if they had the layaway after confirming I went and shopped brought stuff to put on layaway woman gets on the intercom loudly says "do we do layaway here" manager comes over (Springfield Il. Store) says we aren't doing lay away here I was embarrassed they acted like I was some burden or poor idiot who couldn't afford stuff, she got loud to us, I said do you take cash sarcastically, and when I tried to check out with cash she was like I told you we aren't doing lay away again trying to embarrass us. I said again I have cash is that OK, I should have put everything down and walked but had spent like 2 hours picking stuff out, they are the ones who put the ad on TV not me and I CALLED BEFORE I WENT THERE to make sure our local store was participating,... geez

Thumbnail of user drewt10
13 reviews
5 helpful votes
July 14th, 2016

I haven't been to TRS in years, but I get a chance to recently. I'm glad I don't need to, since it hasn't changed much to my dismay.

Thumbnail of user ginas17
5 reviews
1 helpful vote
February 9th, 2015

Bought an RC car for my son. When we got it home it didn't work. The wait at the return counter was kind of long but they did let us exchange the car.

Thumbnail of user karenm185
3 reviews
8 helpful votes
February 8th, 2016

I have ordered from them 3 times and each time I get a phone call telling me that they have mixed up something or other.
But in the end they some how get it all straight.

Thumbnail of user sarahf87
9 reviews
0 helpful votes
September 1st, 2016

Their toys are so expensive in comparison to buying them at Walmart or on Amazon. They do have a wide selection though and you can get some things there that are not available in other places. I just wish they didn't hike the prices so high.

Thumbnail of user aakankshac
7 reviews
3 helpful votes
January 5th, 2016

Visiting Toys"R" Us is always a pleasure but not all visits turn into shopping as at times you find the products overpriced and clearly recall similar item available with competition brand at much lesser price ( same quality).

Thumbnail of user cheryls67
13 reviews
10 helpful votes
May 4th, 2016

I bought several items from here about 2-3 months ago. But some of what I got was incorrect and I was missing other items. So I contacted them. They refunded me for items that were out of stock and reshipped the incorrect items. However, I got the same thing the second time. But normally, they are great to do business with.

Thumbnail of user sager1
32 reviews
32 helpful votes
February 9th, 2016

Great selection of toys and things, but nothing great to really stimulate kids. Like do it yourself crafts or science kits. Good place for plastic type bikes, butterfly nets, plastic musical instruments.

Thumbnail of user kiras12
21 reviews
129 helpful votes
August 29th, 2016

When I was younger, they had so much more to explore, but now there's just not much great stuff left. The toys of today don't beat what we had when I was a child and they carry less of everything they used to. They need new creative things to carry to reach children and their parents.

Thumbnail of user bethf6
6 reviews
1 helpful vote
March 19th, 2015

I find looking for my sons presents really hard, do i use online or wander the super market toy stores? You pay a little extra, but nothing beats holding the toys to see how well (or poorly) there made.

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About the business

We have several channels for customers to get all the latest information: Twitter:@Toysrus: www.twitter.com/Toysrus YouTube: Toysrusonline: www.youtube.com/toysrusonline Pinterest:@Toysrus: www.pinterest.com/toysrus Toys? R? ۝Us Facebook Terms...

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