business logo of TopCashback

TopCashbackReviews 960

4.5

From the business

Topcashback is the USA’s leading cash back savings app. Simply sign up, search offers from over 7,000 retailers and make your purchase. TopCashback will track your spend and add your cash back straight into your TopCashback account. So why not join 20 million members worldwide and start earning cash back today?


topcashback.com
Rochelle Park, NJ, United States
How would you rate TopCashback?
grey star
grey star
grey star
grey star
grey star

TopCashback Reviews Summary

TopCashback has garnered a generally positive reputation among users, who appreciate its user-friendly interface, reliable cashback offerings, and diverse payout options. Many customers highlight the platform's effectiveness in saving money during online shopping and praise its engaging promotions and contests. However, concerns have been raised regarding delayed cashback tracking and inconsistent crediting of transactions compared to competitors. Some users have encountered issues with specific purchases, particularly gift cards. Overall, while the service is well-regarded for its benefits, there is room for improvement in customer support and transaction reliability.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days
New York
1 review
15 helpful votes
Follow Katherine D.
Unfollow Katherine D.
Send Message
Share Review
Report Review

Although my payments were cited as Payable my last four requests were never received and the Company is non responsive. Never had a problem with Rakuten - less cashback, but they actually pay you, use this company instead!

Date of experience: July 19, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Katherine,

I can confirm that we have not stopped payments to PayPal. If you have had four payments fail to reach you, this would indicate an issue with your PayPal account. Possibly meaning that your PayPal account is not verified or has not been set-up to receive US$ payments. Either way we'd be happy to investigate this for you if you could please get in touch with our team using the link below:
www.topcashback.com/account/enquiries/tickets/submit/

Thanks,
Patrick

Illinois
1 review
15 helpful votes
Follow Bob T.
Unfollow Bob T.
Send Message
Share Review
Report Review

Site will promote attractive cash back rates but you will never actually receive payouts. Use other cash back sites that actually pay what is due.

Date of experience: July 11, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Bob,

This is certainty not the case. TopCashback pass on 100% of all cashback awarded to us by retailers. If you would like to get in touch with us over a support ticket from your account, we can look into any issues to do with your payouts. You can reach the support tickets here: www.topcashback.com/account/enquiries/tickets/submit/

Thanks,
Patrick

California
1 review
10 helpful votes
Follow Alexandra Y.
Unfollow Alexandra Y.
Send Message
Share Review
Report Review

It sucks. My purchases were never logged correctly, and their response is super slow. At the end they replied that I didn't click their site to go to the real shopping site. Oh well, I did. Anyways, not worth your time here, it's completely a joke.

Date of experience: July 3, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Alexandra,

I'm sorry to hear you've had a bad experience using our site. Transactions are tracked via cookies, so we'd advise to click-through after clearing cookies/cache to enable the retailer to track your transaction smoothly. Also if you do not fully meet the retailer's T&C's, such as using coupon codes, cashback will not track or will go on to be declined. If you'd like to get in touch via a support ticket, our team will gladly assist you with looking into any missing cashback.

Many thanks,
Patrick

North Carolina
1 review
13 helpful votes
Follow S M.
Unfollow S M.
Send Message
Share Review
Report Review

I have signed up twice, made purchases and never received a dime. Topcashback does not seem to have a phone number or email to contact them so I can't resolve this issue. If I try to submit a ticket, it won't accept it. Who has time for this?

Date of experience: June 25, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi there,

TopCashback does not operate a call center. As we pass on 100% of commissions received back to the member, this would be a very costly expense which is why we have the support ticket system in place. I'm sorry to hear you're having trouble sending us a support ticket. You may want to try an alternative web browser or you can also get in touch on our social media pages on Facebook & Twitter, so we'd be more than happy to assist you there.

Regards,
Patrick

Illinois
1 review
12 helpful votes
Follow Hillary B.
Unfollow Hillary B.
Send Message
Share Review
Report Review

I signed up for TopCashBack right before making two major purchases (for me) considering the rebate for both of those purchases was going to be significant. It seems to take an obnoxious amount of time to receive any payout and then, lo and behold, the merchant for the first of my major purchases has supposedly "declined". Declined based on what? I have the purchase made through that link (which was tracked). The second large purchase is still pending and after reading reviews both here and on other sites, I won't be surprised if that one is "declined" too. I'm attaching pictures of my purchase as recorded by the merchant, the TCB acknowledging tracking my link to said merchant, my TCB account with the "declined" status for said purchase, and, courtesy of the Internet Wayback Machine, a screencap of how much cashback said merchant was offering on the date of my purchase, which is why I purchased through TCB in the first place. I filed an inquiry into the "declined" status and if I'm not mistaken, I might end up receiving a mere fraction of what I was supposed to receive. As soon as my purchases are sorted and taken out of "pending" status, then I'm cashing out and closing my account.

Date of experience: June 23, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Hillary,

Thanks for sharing your thoughts. I'm sorry to read that you've had some transactions declined. When a retailer declines cashback this would usually indicate you have not fully met their terms and conditions. So we'd advise to double check retailers terms prior to making a purchase to ensure that your transaction qualifies. If you have already lodged claims for declined transactions this means that our claims team will then dispute the matter with the retailer and do everything we can to try and get the decision overturned. If you would like an update on any of these claims, please get in touch via a support ticket and we'd be happy to take a look for you.

Thanks,
Patrick

Pennsylvania
1 review
13 helpful votes
Follow Chad S.
Unfollow Chad S.
Send Message
Share Review
Report Review

Bunch of Crooks
June 23, 2019

This site is a joke. You will NOT get paid, don't be fooled by their high cash back rebates. You will not get it. They cost me a lot of money. I have used Ebates and Mr. Rebates for 9 years now. I signed up for TopCashBack because they advertised higher cash Back rates than anywhere else. There is a reason for that, they keep it all. I know how to use Cash back sites and used TopCashBack the same as always. It's pretty simple but they make it harder than it has to be. Well over half, probably 75% of my Rebates were not given to me. I made about 20 transactions and maybe got 5 of them, all for small amounts. I make so many purchases online and I don't have time to babysit these kind of websites. I opened up claims to get my cashback but there was always some excuse not to pay me. It's not worth my time to get all the required info to PROVE my rebate. I shouldn't have to prove anything, your website should work as intended. I rarely if ever have issues with Ebates or Mr. Rebates so I'm sticking with them. Please don't believe any positive reviews you read about topcashback because there is no way they are real reviews. Trust me it is not worth your time or lost money to hopefully get a few extra % back. I closed my account with them. Hopefully someone shuts them down or starts a class action lawsuit against them because they deserve it and I will be the first one to sign up for the lawsuit.

Date of experience: June 23, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Chad,

I'm sorry to read you haven't had a positive experience, but we certainly do not 'keep all of the cashback' as you have claimed. TopCashback, unlike many cashback sites, operate a 100% model. This means that we pass on 100% of the commission we receive for your sale back to you, the member, by way of cashback. If a retailer declined cashback, this is not our decision. Cashback is funded by the retailers, so if they decide that your transaction was ineligible for cashback they will not award us a commission for your sale. Our claims team will investigate missing or declined cashback for our members and we will dispute on your behalf, but if the retailer declined a claim we will relay that decision back to you. Ultimately if a retailer declined to pass on cashback to us, we have no cashback to pass onto you.

You can improve your tracking rate by ensuring that you follow the terms and conditions set-out by your chosen retailer. This information is clearly displayed on each merchant's page on our website.

Thanks,
Patrick

Alabama
1 review
8 helpful votes
Follow amy a.
Unfollow amy a.
Send Message
Share Review
Report Review

Seems shady
May 17, 2019

As an regular shopper on aliexpress i had a cart full of items i already have picked out. I heard about top cash back and was checking it out and saw aliexpress on there and clicked. It then opened my app and i went to my cart just looking. A lot of the items more than doubled in price. A $20 purse went to $46, $10 shirts went to $20. So I closed the browser and app. Then reopened the app like normal and prices were lower again. I tried this a few times and same thing. They are making a huge profit scamming people on prices just on that one site. So I can imagine it is the same on other sites. I wouldn't bother with this app for that reason. If you use this make sure you research your prices before clicking thru their site, I have a feeling they jack up the prices on all sites.

Date of experience: May 17, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Amy,

TopCashback do not have any control over prices set by retailers, so we are not in a position to 'jack up prices' as you've mentioned, this is entirely down to the retailer. However, retailers should never be displaying different prices depending on how you have navigated to their website. If you could get in touch via a support ticket to show us examples of this different pricing, we would like to investigate this further with the retailer.

Thanks,
Patrick

Rhode Island
1 review
16 helpful votes
Follow Susan A.
Unfollow Susan A.
Send Message
Share Review
Report Review

TOTAL SCAMMMMM
May 16, 2019

This site is a fraud! You will not see any cash back from purchases or travel! They give every excuse to not pay. Not clearing "cookies" etc. even though you have proof of purchase or that you took a trip etc. None of these excuses are posted on their website so they are NEGLIGENT! Had to file a complaint with the Federal Trade Commission because I am out over $700. I could have used another legit cash back website and not had any problems but I gave them a try for the first time. BIG MISTAKE. Avoid this website!

Date of experience: May 16, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Susan,

I'm sorry you feel this way but TopCashback is certainly not a scam and we do not give excuses to refuse cashback. If a retailer declines cashback and a reason is provided, we will then relay that information to you. It is the retailers who wholly fund cashback and ultimately it is their decision whether to award cashback based on their terms and conditions being met.

We offer tips and suggestions to members to help our members ensure that their transactions can be tracked correctly, but these are not excuses as you have mentioned.

Regards,
Patrick

California
1 review
14 helpful votes
Follow Jack j.
Unfollow Jack j.
Send Message
Share Review
Report Review

Don't take a chance on using top cash back, you will not get paid out. They come up with every excuse every time as to why you weren't paid. Start with oh you didn't click through our website, um yes I did here's the proof. Oh you used a promo code, no I didn't use a promo code, oh then you didn't clear your cookies, yes I cleared my cookies here's the proof, oh then you used a different account, um no again here's the proof, oh let me check further for you... as time and time - months and months go by... let me nudge this shat more... more time goes by, oh let me contact the retailer... unfortunately the retailer didn't approve the transaction. Sorry. LOL... this will happen. So I contacted the retailer... the retailer didn't know who top cash back was but they knew Ebates. They looked into top cash back and told me they would not recommend them. When you try to use top cash back u can't use another cash back site and you lose out on that cash back for that purchase. You also can't believe the positive reviews from trustpilot because businesses pay for people to review to improve their SEO search engine. It's on their website. This is the biggest joke and scam.

Date of experience: May 9, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Jack,

We aren't coming up with excuses but rather providing you with tips and suggestions as to why this could be the case when it comes to cashback being declined. We don't receive specific reasons from the retailer but we do our best to point out why it could have happened to it can help prevent issues in the future.

Whilst I understand it's still frustrating not to receive your cashback, we can only pass on the amounts that we receive from the retailer and if they decline a cashback amount, we can only repeat what we've been told. Also, nudged help us to organise what takes priority on delayed claims that need resolving, they do not mean a response will be given and we do mention this on our site. If you would like an update then please post a message to the claim instead and we will respond within 24 hours.

I hope this helps but any further questions are more than welcome.

Thanks,
Jack

Texas
1 review
0 helpful votes
Follow Barry H.
Unfollow Barry H.
Send Message
Share Review
Report Review

Just as their name suggests, TopCashBack.com gives consumers "cash back" when they make online purchases. AND --- just as their name suggests --- TCB (from my experience with them) provides the "Top" cash back of all "cash back" websites. To "Top" it off, if you ever have a problem, their excellent customer service team will quickly solve it for you. I have personally dealt with a representative named "Jack" --- and have found him to be the best CSR I have dealt with in my entire life! --- Signed, Barry H.

Date of experience: April 16, 2019
Florida
1 review
5 helpful votes
Follow Nicolas S.
Unfollow Nicolas S.
Send Message
Share Review
Report Review

Beyond expectations
April 14, 2019

My experience with TopCashback has been beyond my expectations. I think the reason why some people don't try it is because they think it's too good to be true, or they wonder "what's the catch?" I personally received close to $80.00 in cash back since I started using it late last year. It's only been somewhere around 5 transactions. I guess I need to use it more. To me it allows me to buy photographic equipment (Fuji) and get an additional discount no matter their promotion. Also purchased car repair supplies.
There was 1 issue from a merchant who did not pay out right away, but the customer service team did a fabulous job helping me recover my cash back! I have received all my payouts so far. Combine this with the points you get with your credit card... This is more money in my pocket, thanks to TopCashback!
So thank you, and thank you, and thanks again!
Attached is a screenshot of my payout from my TopCashback account :)

Date of experience: April 13, 2019
California
1 review
12 helpful votes
Follow Mark C.
Unfollow Mark C.
Send Message
Share Review
Report Review

I've sent at least 3 Support Tickets for the same issue. I've never received a response. I can't redeem my earned cash back until the problem is resolved. Maybe that's why I'm being ignored?

Date of experience: April 3, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Mark,

We never ignore our members :) If you haven't already, I'd check your support ticket as we respond to all tickets within 24 hours. If you're still having trouble seeing this response, please send a message through our Facebook or Twitter where we'd be happy to pick this up and point you in the right direction!

Thanks,
Jack

Ohio
1 review
1 helpful vote
Follow Paula B.
Unfollow Paula B.
Send Message
Share Review
Report Review

Great Service
February 21, 2019

I had a question and they was very prompt with the answer and was so helpful to me. Also kind and considerate.

Date of experience: February 20, 2019
California
1 review
0 helpful votes
Follow Nero B.
Unfollow Nero B.
Send Message
Share Review
Report Review

Shopping online and getting cashback is awesome - win, win. And their CS team is amazing! Keep on doing what you guys are doing!

Date of experience: February 5, 2019
Belarus
3 reviews
4 helpful votes
Follow Aliaksandr J.
Unfollow Aliaksandr J.
Send Message
Share Review
Report Review

Excellent service
February 5, 2019

Great service. It has several advantages over similar services. Excellent return size. Adequate and prompt support. I sincerely recommend to everyone.

Date of experience: February 4, 2019
Pennsylvania
1 review
0 helpful votes
Follow Kristofer W.
Unfollow Kristofer W.
Send Message
Share Review
Report Review

Love them
February 2, 2019

I ha used TopCashback for over 2 years now I just love them great costumer service and friendly staff

Date of experience: February 1, 2019
Utah
1 review
0 helpful votes
Follow Suzy H.
Unfollow Suzy H.
Send Message
Share Review
Report Review

Very Pleased
January 31, 2019

I am a Cashback Newbie but so far I have been very pleased with TopCashback! They have a high rate payback with many options for how you want to receive the cash back. So far in the couple months I have been a member, I have won a Blog Survey, won several Cashback "Sweet Treat" Rewards games, and received Rebates from several retailers. The awesome feature is you have options for how you would like your cash back. So far, I have had cash go directly to my bank account and I also received a Virtual Visa card with higher payback. Customer service has been very responsive with my questions (newbie!). The only drawback seems to be that some retailers take longer than others. The Payable + tab shows just how long, so that helps. Thank you TopCashback!

Date of experience: January 31, 2019
Michigan
1 review
17 helpful votes
Follow Nicole T.
Unfollow Nicole T.
Send Message
Share Review
Report Review

I never write reviews. Do not use this company. Their customer service is terrible. Use Ebates. You are guaranteed your money and they will back your claims. I purchased a hotel on Priceline and used Topcashback as the website first and after 3+ months of submitting a claim (because the money never appeared), it comes back and says that I am not owed the money because I clicked another site WHICH I DID NOT.

Trust me... I am just a normal customer, I don't work for Ebates, l just would hate to see someone deal with what I did.

With Ebates, you know it is working because of the little E tag at the top right that turns green. Plus, if you are missing cash back, they don't have you wait that long... they will usually give it to you and give you the customer the benefit of any doubt.

The money takes just as long, if not longer, than Ebates to be able to be eligible to take out and even then, you have to keep checking to see if it is eligible. With Ebates, you know the date of when to expect your money.

Date of experience: January 28, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Nicole,

I am sorry to hear that you had this experience when purchasing at Priceline through TopCashback. Whilst we do hope that every purchase is successful in earning cashback, we can only pass on the amounts that we receive payment for and if the retailer decides to decline your claim due to us not being the last referrer of your purchase, there is little more we can do to have this overturned if you have already followed the claims process.

Whilst other cashback sites may pay out on these amounts, you'll also find they usually pay less and this is because they keep a portion of your cashback to make it easier to pay you in the future. We like to pass on as much as we can from the beginning to make the biggest savings but it does mean that we can't pass anything across if they think you have used another channel to make your purchase. In future, it's worth making sure you start with an empty basket and don't use any coupon codes or discounts if they aren't from our website.

I hope this helps,
Jack

India
3 reviews
9 helpful votes
Follow Anju H.
Unfollow Anju H.
Send Message
Share Review
Report Review

I got all the cashback
January 28, 2019

Though it too longer than expected I am glad I got the cashback it took 5 months for it to show payable but it did.

Date of experience: January 27, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Anju,

I'm glad to hear that you got paid this amount! If you do find that the estimated payable speed has passed and this still isn't payable in future, please do drop a message over to our support team either through a support ticket (www.TopCashback.com/help/54) or through our Facebook page. We'd be happy to take a look for you.

Thanks,
Jack

BA
1 review
14 helpful votes
Follow pero p.
Unfollow pero p.
Send Message
Share Review
Report Review

DO NOT waste your time with this scam of a website! They make promises of cash back and then mysteriously decline it saying the merchant declined! I got a message from this $#*!ing website, they promised me $7 cashbackOf course I didn't get it., They told me they didn't send me a message, but my friend... SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

Date of experience: January 21, 2019
TopCashback S. — TopCashback Rep
over a year old

Hi Pero,

I can assure you that we are not a scam. We never put a 'promise' on cashback and the cashback would have been declined by the retailer and not ourselves. This would have been explained to you whilst in contact with our team whether this was on a support ticket or missing cashback claim. Whilst we understand that these decisions can be frustrating, it does not mean we are a scam but rather that not all terms and conditions were met.

If you would like to have this looked into further at all, please do feel free to send a support ticket in and ask for myself or you can reach me through our Facebook page and I can advise you further on why this might of happened.

I hope this helps,
Jack