From the business
Topcashback is the USA’s leading cash back savings app. Simply sign up, search offers from over 7,000 retailers and make your purchase. TopCashback will track your spend and add your cash back straight into your TopCashback account. So why not join 20 million members worldwide and start earning cash back today?
TopCashback Reviews Summary
TopCashback has garnered a generally positive reputation among users, who appreciate its user-friendly interface, reliable cashback offerings, and diverse payout options. Many customers highlight the platform's effectiveness in saving money during online shopping and praise its engaging promotions and contests. However, concerns have been raised regarding delayed cashback tracking and inconsistent crediting of transactions compared to competitors. Some users have encountered issues with specific purchases, particularly gift cards. Overall, while the service is well-regarded for its benefits, there is room for improvement in customer support and transaction reliability.
This summary is generated by AI, based on text from customer reviews
I have been using TopCashback for many years and I am very happy with my experience. They always have the highest cashback rites and the best customer service. Anytime I have a question, customer service representative always gets back with quick response and a solution. Super friendly people, a pleasure to deal with. Would highly recommend this site, you will be paid well for your shopping.
Sent an email offereing $10 for purchase over $10 at eBay. OK, so made a purchase. Tracked at 15c. No $10. Raised a support ticket. Assistance was arrogant and abrupt and flatly refused to honor the offer without a valid reason. Asked for their complaints proceedure and who regulates them... went silent. Apalling customer service. Will not use them again.
Hi there,
Our team would never "flatly refuse for no reason" as you've mentioned. There will always be criteria to fulfill in order to be eligible and this should be noted in our team's response. I'd be happy to clarify further for you if you wanted to get in touch at promotions@topcashback.com.
Thanks,
Patrick
Adding on to the countless other reviews.
They claim the vendor I purchased through is denying my cashback. I did everything by their website's rules. They are denying me $160. Truly a scam and wish I had read these reviews sooner
Hi Nicholas,
There's no scams here. All cashback is validated and funded by the retailers. If they deem you ineligible for cashback, this is entirely their decision and as a result would not pass us any cashback for the transaction. Sadly we cannot dispute these decisions as these are retailers' final resolutions.
Best wishes,
Patrick
They take so long to validate anything that you won't be able to refund = SCAM.
You can send nudges, full credit card date/confirmation number/invoice # and it will still take them WEEKS to answer with generic replies. Eventually, they will claim the vendor denied the cashback. Ebates is lower but at least they respond right away and you can see it verified in your account almost instantly. 60% cashback for NordVPN = SCAM
Hi R. C,
It can take slightly longer to be paid because we wait for payment from the retailer first but this doesn't make us a scam. It sounds like you have been chasing up a cashback amount on a missing cashback claim and these can take around 2-3 months to be resolved, as mentioned when submitting the claim. If the retailer does decline the cashback amount then this is their decision to make as they are the ones paying any cashback amounts which you are eligible for.
If you send in a message to our customer care team on your claim or through an enquiry, we'd be happy to explain to you the processes that your cashback and claims are following. Just because we rely on the payment from the retailer and waiting for this to happen, it doesn't mean we're a scam. We see plenty of cashback paid out each day to our members, helping them to save on every day purchases.
Thanks,
Jack
No payment after cashing out, they are total crooks, their customer service ignore, avoid at all costs.
Hi Sheelagh,
If you have sent a support ticket in then it's worth checking this. We answer all tickets that come in to us within 24-48 hours so it might be worth viewing it for further information. We don't ignore our members at all.
If you're continuing to have trouble with this then please feel free to ask for myself specifically either through a Facebook private message or a support ticket in your account.
Thanks,
Jack
I use cashback sites such as ebates all the time. Im pretty sure this website is a scam. Similar to the user below, there was a deal for 15$ to amazon if you join and cashback for an item through target. Bought the item (did all the proper do's and donts). Still pending, sent multiple inquiries, nadda. Will never use the site again obviously just want my initial deal that was promised. I have a feeling anyone who posted a postiive review is just a paid promotional review. Stick with ebates!
Hi Briana,
There are no scams at play here and we never pay anyone to write a review. We also respond to all enquiries within 72 hours, so your mentioning of no replies means you've probably missed the email alert or you have turned off notifications. Either way we'd be happy to help you get to the bottom of this if you'd like to get in touch with me directly on this email address: promotions@topcashback.com
Thanks,
Patrick
Great customer service in making all right even when it was my bad. Andy was so helpful, efficient, and Extremely quick!
Great service! Keep it up, I will definitely be doing more with you guys! I've only started using you guys for a couple weeks and so far so good! Thanks for your help!
Hi Leslie,
That's great to hear :) I'm glad you're enjoying our website.
If you do need anything at all, please don't hesitate to reach out to us.
Thanks,
Jack
Great response and good service.
Was awesome talking to the agents through tickets, Good gesture.
Will recommend.
Topcashback helps me to get cash back reward while purchasing from different brands. It could be booking.com, Nike, Agoda and many others. Besides that I also appreciate the customer service from their Facebook, they help me to solve problems promptly when I had one.
They took care of my problem with the missing cashback and promotional bonus that was missing. Took them about a month to resolve the issue.
As I write this review I have 14 cashbacks that are still pending or confirmed. Four of them are from July, which is now 4 months after they were recorded, and one of them is actually a TCB promotion of $5. From here, I have 5 in September, and 5 from October. I have contacted customer service more than once and they always reply back with a generic response that it takes 3-4 weeks. They don't even bother to read the reason for me contacting them, and that my cashbacks are still pending for 4 months now!
Their high cashback percentages are not worth it. Use the other 3 popular sites as they are more on top of their game!
Good luck!
Hi Christopher,
Cashback is not an immediate thing and will only become payable to you once the retailer has paid us. For each retailer we advise of an 'estimated payout speed' which you can see if you click on the transaction on your earnings page. If you see that any of these have gone a few weeks over that estimate, please feel free to get in touch with us via a support ticket and our team will be happy to help shed some light on this for you. Also, the $5 bonus you mentioned will automatically go payable alongside your connected transaction.
Thanks,
Patrick
Topcashback has been a great way to shop online and get some kickback for it. Topcashback has great customer service too. I would highly recommend them.
I had a problem with the merchant giving incorrect cash back percentage. Topcashback answered and worked on the problem very quickly.
It's ridiculous that after 12 weeks, my Travelocity transactions are still marked Pending. There is no earthly reason they should not be payable after THREE MONTHS.
Hi Kim,
I'm sorry haven't appeared to have checked Travelocity's terms for cashback before posting your review. As mentioned beneath their cashback offer: "Cash Back is only paid out when the booking is completed, cash back may initially track at $0.00." We would expect the cashback to uplift to the full amount once Travelocity validate your transaction, which wouldn't begin until you have completed the stay. So there's certainly no scams at play whatsoever. For future transactions we'd highly recommend to check the retailer's terms and conditions for these details.
Thanks,
Patrick
Gave it one more shot...
Lured in by double % for a big-ticket item. Did textbook click-through I use used for 15+ yrs (never been rejected, other than TCB before)... site show click... everything is tracked.
TCB says another affiliate got credit, but won't say who... I know who... TCB.
I'm done. If the CB is less than a $1 it's worth the risk, if not AVOID.
This just REEKS! Small $... no prob. Anything substantial... your CRAZY to not go elsewhere... % may be lower elsewhere but a low % is better than NO%.
Hi Will,
I'm very sorry to hear that you've had cashback rejected a couple of times When we advise you of a reason for a declined claim, we are merely relaying the reason which the retailer has passed to us. You're not correct in saying that TopCashback has kept your cashback and offered an excuse, this simply is not the case. When a retailer declines a claim stating that they have awarded the cashback commission to a different marketing source (which could include a rival cashback site, comparison site, coupon code or even a Google search) we are not provided with the full details of the organization they did award it to as this is confidential information between the retailer and that website. So as much as we'd like to be able to elaborate further, we're not always able to and we can only pass on the information to you that we receive ourselves. Also, the cashback amounts themselves would have no bearing on eligibility. We pass on 100% of the cashback we receive for your purchase back to you, but in cases where retailers refuse cashback for whatever reason they deem fit, this means that we have no cashback to pass on to you. After we have disputed a retailer by way of a claim, and this is again returned to us rejected, this is the retailer's final decision. So as much as we'd want to keep on 'batting for you' as you've mentioned, a final decision is a final decision, so we can't keep on disputing where a final decision has been made.
You may want to take a look at your web browser settings, as you've mentioned you cleared cookies and didn't use a coupon, it could be that you have an ad-blocker running on your browser, and these too can effect the tracking of cookies, so this is worth looking at prior to making further transactions, or using an incognito/private browser can also help if you're unsure of your current settings.
I'm sorry again that you've not had the best experience on this occasion, and it's disappointing you feel this way, especially as you've mentioned yourself that you have a whole year of transactions tracking without an issue.
Best wishes,
Patrick
Ive used click through referral purchase websites for over 10 years. About a year ago I was lured into the TCB site by all the claims if higher % payouts on purchases when compared to other sites I've used. Often these payout rates were 2 to 3 times higher, or claimed fewer restrictions than competition.
For a year I made small purchases and found the rate to be accurate. Earning a total of $100 CB. Based on that I made a very large purchase clicking through the site. The rate was higher than competition (as typical) and I completed every step to verify my claim through TCB was valid. Cookies cleared. Browser filters turned off. Item placed in cart after clicking through. Never clicked through any other site. I even immediately noted transaction following purchase. The only thing I did do was video screen grab entire process. The CB was for $42+ so I very careful. After purchase the site even registered the click 3 min prior to my purchase so it appeared the system was working. As per T&C the pending process can take some time. After 1 month I opened a CS claim to investigate the issue about a month later I was told vender reported transaction was made going through another CB site. This was impossible. After several emails back an forth it was determined that either TCB was lying about the status of my claim OR vendor was (Expedia.com). Either way TCB had no interest in getting additional details or providing them - and I wasn't getting my money.
Long story shirt. Don't trust those great CB rates - my experience proves they WON'T go to bat for you when their is a descrepency and you have proof. If they offer 6% back and a competitor offers 4% consider the fact the real rate might be 0% when your claim is denied. I'd highly recommend their competition: ebates.com, MrRebates.com, DollarDig.com. In my experience the CB rates are lower but CS and claim accuracy is much higher. When I've had issues they were quick to investigate and explain situation completely.
I gave TCB every possible avenue to rectify this in any possible way - still they have no interest which is a shame. You might say I've had a yr of good transactions and only one bad one, but that one was for almost half $ value of the others. If a site can't be trusted for the large purchases then it's only a matter of time they won't be able to be trusted for the small purchases - ones you won't spend much effort getting resolved.
Before you use their service consider my experiences... You've been warned!
I loved this site and had earned $106. I got an email while I was on vacation that my request for my money was approved and then that it was available. I was on vacation so I ignored it and reviewed all my email when I was home. Turns out someone had accessed my account and requested an Amazon gift card and redeemed it before I even realized it. Chatted with TopCashBack and they told me to check with Amazon, but they can't do anything about it.
Went back and started a case with TopCashBack and they gave me a runaround. When I asked why they couldn't see the IP address or the location of the person who requested the check they asked me where I was when it happened. When I told them I was in Florida all communication stopped (I'm assuming they knew it was requested from someplace other than Florida and didn't want to take responsiblity)
Once those communications stopped I could no longer log in with my email address. Requested a password reset and never received. Then tried the 'contact us' form and receive a delivery failure email in response. Today I tried it with my other email account, and wouldn't you know it, it went through.
In summary,
1. TopCashBack had someone infiltrate their security (even if someone stole my account information, the request for the Amazon gift card was done from within their system)
2. They refuse to take responsiblity
3. The worst part is that they seem to have completely deactivated my account in an attempt to prevent from taking any further action to retrieve my $106 from them. There is no phone number to reach them and their integrtiy is appalling.
I am really hoping that I am wrong and there is more a technical glitch than someone deactivating my account. I really can't believe that a company can and would operate in this manner. Stay away
Hi there Sarah,
First of all please note that if your account had unauthorized access, this would not be a breach of our systems but from a source outside of TopCashback.
I'm very sorry for the inconvenience caused by this issue and I can see that you have made contact with us via email and our team are now working on resolving this issue for you.
Many thanks,
Patrick
TopCashBack is one of my favorite sites to go for cashback. Together with a couple of others. There are usually the few of them that offers consistently the highest cashback for all merchants that I usually shop at. I like that TopCashBack offers % bonuses for certain cash out options. I always receive my cash out in 1-3 days without fail. I am not sure why others are reporting the bad experiences they have had, but till date, I already cashed out over $500 from them successfully. The reporting feature for transactions that were untracked was also reliable for me for the minimal problems I have encountered (mostly as a result of ad block or something of my own fault).
Hi Derrick!
Thank you so much for sharing your experiences with the Sitejabber community! I'm glad you're getting the most out of our service and I hope you continue to enjoy saving money through TopCashback in the future:)
Thanks,
Patrick
This site used to work and my husband did get his money back in day. I decided to start a new account and I made a huge $7,000 purchase with a store offering 15%. The store honored it and gave me the cashback, and I went to get paid. Topcashback said it needed 3 days to send me the payment. 2 weeks later, nothing. I ask them wtf? They say they need proof that I actually made that transaction (they had already approved the transaction and allowed me to cash out). Took them a week of emails, then they casually and without explanation tell me that they have cancelled my payout request and that I should start it again. I go to my account and there is only $100 there, instead of $1000. If I am not paid my money, I am going to file a lawsuit.
Hi there Shawna,
Where high-value transactions are concerned we often take extra security measures to ensure the legitimacy of the transaction, and if all is ok we have no problem in releasing payment. It sounds like something may be amiss with your account so please can I ask you to get in touch with me directly and I'd be happy to shed some light on this for you and get to the bottom of the issue. You can reach me by sending in a support ticket from your account or via our Facebook & Twitter channels.
Many thanks,
Patrick
They still owe me over $100 in cash back from using their site. It wasn't a problem before, but lately its every other purchase. Ebates my be lower, but at least they stick to their promise of cashback.
OH and P.S. - When you ask them about the missing CashBack they will do the loop-de-loop and tell you we only give you the cash we get. Then divert the nonsense to saying "well other sites will keep a portion of the cashback, we don't" I call complete B.S. on that. Show us some transparency then TopCash. Please Prove me wrong, because I have told you to fix these missing amounts multiple times. If you even ask the vendors, I have no idea. Or you guys just need the extra cash. Either Or, I needed to learn my lesson and go back to Ebates, They may pay a little less, but at least they don't miss payments like you guys.
Hi Jered,
I'm sorry to hear you've had a negative experience with us. We certainly do pass on 100% of commissions we receive from retailers back to you, the member. This is 100% cashback model is fully transparent, so I'm unsure what further transparency you are meaning. We do everything we can to challenge a retailer in the event of declined or untracked cashback, so we will dispute retailers' decisions anywhere we can, although ultimately it is the retailer who validates the transaction and decide whether cashback is eligible. If you wanted to make contact with us, feel free to send in a support ticket or alternatively you can contact me through any of our social media pages and I'd be more than happy to take a look at this further for you.
Thanks,
Patrick
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Hi Svitlana,
Thank you so much for your lovely comments! I'm glad you're happy with our service here at TopCashback! We're always here to help if you need any further assistance:)
Best wishes,
Patrick