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TopCashback

Overview

TopCashback has a rating of 4.4 stars from 873 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopCashback most frequently mention customer service, gift card and great experience. TopCashback ranks 5th among Cash Back sites.

service
129
value
124
shipping
44
returns
42
quality
81
This company responds to reviews on average within 2 days
How would you rate TopCashback?
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Canada
1 review
4 helpful votes
Follow Louis C.
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Lowcashback!
January 24, 2022

Spent a thousand on smartphone cashback pending over 9+ months! DO NOT believe what they advertise or how high percentage of cashback cause THEY DON'T PAY ANYWAY! Stop being fake telling me to contact you and say you are sorry there are nothing you can do!

Date of experience: December 25, 2021
TopCashback S. TopCashback Rep
over a year old

Hi Louis,

Please send me an email directly to promotions@topcashback.com and I would be more than happy to look into this for you.

Best Wishes,
Dominique

GB
1 review
1 helpful vote
Follow Ant D.
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Absolute disgrace. I bought a new boiler & only used BOXT & TC because of the money back I would get. After months of enquires & delays, they just deleted my claim with no explanation. The only response I received was a not valid ‘duplicate claim' which was generated each time I chased up the cashback.
I cannot warn people enough to avoid these con artists like the plague. My only other regret is that I cannot score minus points on here. Next stop, social media & Trading Standards.
Please BE WARNED and DO NOT USE THEM.

Date of experience: April 14, 2021
TopCashback S. TopCashback Rep
over a year old

Hi Ant,
I'm very sorry for the experience you've had. However, I would love the chance to personally look into your account. Please send me an email directly to promotions@topcashback.com. I look forward to hearing from you so we may resolve your issues.

Best Wishes,
Dominique

Australia
1 review
0 helpful votes
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Refuse to pay my cashback
December 25, 2023

Hard to draw money outScam website. My Account was created in March. And I referred my family members and got referrals bonus. It was approved and in November, I wanted to draw money out. A email was sent to me saying multiple accounts created and threaten to close all accounts. Why not said so when accounts were just created in March?! It is recommended not to use them. Just too much hustle to deal with them. I have same with ShopBack and Cashrewards with no issues to draw money. Just avoid it!

Date of experience: December 25, 2023
TopCashback S. TopCashback Rep
over a year old

Hi Elber,

Thank you for getting in touch.

I can assure you that we are not a scam website.

If you have created multiple accounts, this would go against our terms and conditions which you can view here: https://www.topcashback.com/terms/.

If you'd like to discuss potentially re-opening your account, please send me an email to promotions@topcashback.com.

Best Wishes,
Dominique

Nepal
27 reviews
188 helpful votes
Follow Mass S.
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Undoubtedly, the cashback is higher than the other websites [except some stores.] The earnings from referral and signup are also great. I had referral signup from one of the sites, I had whopping 25$ as a signup bonus. And though there is no minimum threshold for the payout, you have to wait as long as 4-5 months for your earnings to be confirmed and payable, and that s*cks.

Pros:
1. High CB
2. Multiple payout options
3. No payout threshold

Cons:
1. Have to wait as long as 4-5 months for earnings to be payable
2. Minimum 10$ in CB for the referral bonus to be confirmed.

Date of experience: April 10, 2018
Canada
1 review
7 helpful votes
Follow Lesley L.
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It's a scam
November 20, 2020

I purchased from 24s with 10% cash back on topcashback. I saw $65 in my account on the day I did the purchase but got logged out next day. I contacted the customer service. First they asked for a receipt for the transaction. After they want my IDs and then asked for my passport. After I refused for upload my passport they wouldn't look into it for me. This website is not hornor to what it said.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2020
TopCashback S. TopCashback Rep
over a year old

Hi Lesley,
I'm so very sorry to hear about this. I can assure you we aren't a scam and we just have certain guidelines to follow to avoid fraud. Please send me an email directly to promotions@topcashback.com with your email address so I can look into this further for you.

Best Wishes,
Dominique

Canada
1 review
0 helpful votes
Follow Diana H.
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If you use TopCashBack don't fail for the extra % if you redeem a giftcard my account got hacked and someone redeemed $82usd worth of Sephora giftcards. I had tried to use it the day before and added it to my Sephora account and the next day when i went to order the balances were zero. They couldve cancelled those giftcards and reissued it to the account and the shipments at Sephora wouldn't have been shipped. I contacted them and they said no other IP adresses have logged in and that either the "hackers had access to my phone" or that no such occurance happened. I sent them screen shots of a bunch of ip addresses trying to log into my email. My email and paypal ended up hacked. Apparently my account is secure and another account isn't needed. Also if you try to use those promotions of get $3 extra that never applies (you can even see that its an on going issue)

Overall $#*!ty customer service who accused me of lying.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2020
TopCashback S. TopCashback Rep
over a year old

Hi Diana,

Thank you for reaching out. We would definitely never accuse any member of lying. It sounds like our team was able to take a look into your account and confirm that it was secure, but we're happy to take another look into investigating the prior situation and re-confirming that nothing has changed. Please send me an email directly to promotions@topcashback.com to discuss further. I look forward to hearing from you.

Best,

Dominique

Pennsylvania
1 review
15 helpful votes
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TopCashBack=NoCashBack
January 6, 2019

Three months ago Rick Broida (Cheapskate) recommended TopCashBack. So, I joined, and carefully went through the process to get $20 back. I purchase ink from Best Buy, being careful to go through Cashback first, as specified.

Well, it is three months later, and not only did I not get $20, this possibly fraudulent company does not even show my having made that purchase!

TopCashBack needs to change its name to NoCashBack.

UPDATE Jan. 2019
Per other respondents, I filed a ticket with TopCashBack and I actually did get my $20 after all. So, I am elevating my score from one star to two stars. I was tempted to go to three stars, but a company that can't even get your first cashback claim should still be in the spotlight until it either straightens out or goes out of busines.

Date of experience: January 6, 2019
TopCashback S. TopCashback Rep
over a year old

Hi Dr-Michael E,

I'm glad to hear that you received your cashback on this purchase you made. I do apologize for the system error on this not being paid to you but it's nice to hear our team were able to sort this out for you. If you ever need anything else looking into, you can always reach us through a support ticket or myself through our Facebook page. We're always happy to help.

Thanks,
Jack

Texas
1 review
0 helpful votes
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Never got my money
June 27, 2023

I requested payment to PayPal in April and still didn't get them. Then I requested on Jun 18 and the same situation. I wrote to the support service, but no one has answered me for five days

Date of experience: June 27, 2023
TopCashback S. TopCashback Rep
over a year old

Hi There,

Thank you for getting in touch. I'm sorry to hear that no one has gotten back to you. Please send me an email to promotions@topcashback.com so I can look into this for you. I look forward to hearing from you soon.

Best Wishes,
Dominique

Delaware
1 review
0 helpful votes
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Super site Topcashback
September 1, 2021

Topcashback site is easy & awesome to earn cash back on ur daily purchases. I saved alot n it help me in buying presents for Christmas from saved money. Must try Website Topcashback

Date of experience: September 1, 2021
New Jersey
1 review
1 helpful vote
Follow Anish W.
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Made a purchase at Fragrancenet in Dece 2021. It was negated today Jan 2023. 1 year later. What a bunch of crap is this. Totally dishonest folks. Stay away.

Date of experience: January 26, 2023
TopCashback S. TopCashback Rep
over a year old

Hi Anish,

I'm very sorry to hear about your experience. Can you please send me an email directly to promotions@topcashback.com so I may look into why this was declined?

Best Wishes,
Dominique

Louisiana
1 review
0 helpful votes
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I did an online purchase on July 14th. Still waiting on cash back. I was told by customer service that it's normal. Please let me know if anyone has this similar issue or are they full of ….

Date of experience: August 25, 2023
TopCashback S. TopCashback Rep
over a year old

Hi Andrea,

Thank you for getting in touch.

Every transaction will have a different 'Estimated Payable Speed' so some merchants will pay out quicker than others.

To view a list of our top merchants and their Estimated Payable Speeds, you can go here:https://www.topcashback.com/blog/estimated-payout-speeds-top-merchants/.

If your purchase has gone way past that timeframe, you can reach out to me directly to promotions@topcashback.com.

Best Wishes,
Dominique

GB
1 review
3 helpful votes
Follow Gareth J.
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I use the site often, but have to submit missing cashback claims every month. They keep adding restrictions on when you can "claim" for their mistakes. Not too early, and then suddenly it's too late.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2020
TopCashback S. TopCashback Rep
over a year old

Hi Gareth,

Thank you for your feedback. I'm sorry you've been experiencing some issues with your cashback. Please email me directly to promotions@topcashback.com so we can get to the bottom of why your cashback isn't tracking properly- there can be many different reasons for this- all which most likely have quite an easy fix. I look forward to hearing from you soon.

Best,

Dominique

Ohio
1 review
0 helpful votes
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Easy money
March 5, 2022

I'm a big online shopper and I love being able to earn cashback here! Cashing out is easy and there are even bonuses for selecting giftcards from certain merchants.

Date of experience: March 5, 2022
Canada
1 review
6 helpful votes
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Did 3 big transactions with aliexpress and banggood over a 3 months span and during that time, all my items were shipped more than a month and each time I contacted them, they would say the following:

"We do everything we can to help our members get the cashback on their purchases however I'm afraid that there is little more we are able to do for AliExpress purchases since they aren't accepting our missing cashback claims."

If you know these retailers like aliexpress and banggood cannot accept your missing cashback claims, then why have them as a partner, to begin with. All 3 answers were identical as if a bot is answering these or customer services have canned responses to just copy and paste to customers.

I will completely stupid enough to think that their site offering much higher cashback compared to others like rakuten etc... Now I know why they do that, it's all pure deceiving and unethical practices, not sure why they are still in business.

P. S: All their positive reviews are bought and are probably fake, please don't be fooled as I did.

Date of experience: August 7, 2020
TopCashback S. TopCashback Rep
over a year old

Hi There John,

Very sorry to hear about the trouble you've experienced. To answer your question, we still partner with merchants that don't offer claims because we still like to give our members the opportunity to earn the cash back that's being offered. If we did not include them on site our members would not be able to collect any cash back from their transactions. With that said, we provide a disclaimer on any merchants that do not accept claims so that our members know upon making a transaction that they cannot submit a claim, should the instance occur in which their cash back has not tracked. It is up to each member to decide if they are okay with this prior to transacting. If cash back is not tracking there is usually a reason behind it that is outside of the merchant and rather has to do with browser settings, cookies, cache, etc. that can be easily resolved. Here is a blog post we have created to help members get the most out of their TopCashback experience: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.

I hope with these helpful tips you will no longer run into any issues. If there's anything at all I can help you with further, please don't hesitate to email me directly to promotions@topcashback.com.

Best Wishes,

Dominique

Tennessee
1 review
0 helpful votes
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Best Cashback overall
March 25, 2024

You can find almost anything on here. The bonuses are nice, too. I love the gift card addition making it possible to get cashback on all of my purchases.

Date of experience: October 24, 2023
Kazakhstan
1 review
0 helpful votes
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Best platform to work with
March 13, 2025

I love this site so much! Ive got so many cashbacks because of this platform! It gives an opportunity to plan your budget and spend money wisely! Thank You! Wish you all the best

Date of experience: February 1, 2024
New York
3 reviews
4 helpful votes
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Wait Forever?
December 19, 2021

I would say it takes a long time to have your credits payable - but that might never happen and need to change to 'it never pays out' as I'm 3 months in and everything is still pending.

Date of experience: November 19, 2021
TopCashback S. TopCashback Rep
over a year old

Hi Svence,

Thank you for your feedback. Each merchant will have a different 'Estimated Payable Speed', therefore some merchants pay out quicker than others. To view a list of our top merchants and their estimated payable speeds please check this out here: https://www.topcashback.com/blog/estimated-payout-speeds-top-merchants/. Also, another reason why it may take a bit for payout is simply because since we are the only cashback site to date that doesn't keep a portion of the cashback, we will always have to wait for the retailer to release the funds over to us first. However, we do offer the highest rates in comparison. If you have a transaction that has gone over the time for payout, please do reach out to me directly to promotions@topcashback.com. I look forward to hearing from you soon.

Best Wishes,
Dominique

California
1 review
0 helpful votes
Follow Leslie U.
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Great service! Keep it up, I will definitely be doing more with you guys! I've only started using you guys for a couple weeks and so far so good! Thanks for your help!

Date of experience: December 10, 2019
TopCashback S. TopCashback Rep
over a year old

Hi Leslie,

That's great to hear :) I'm glad you're enjoying our website.

If you do need anything at all, please don't hesitate to reach out to us.

Thanks,
Jack

New Jersey
1 review
1 helpful vote
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Not sure why but after using cashback websites for a few years, TopCashback is the only one that continues to make it difficult when it comes to paying back. As a new user, the TopCashback was normal just like any other website, however, after almost a year of using them, there is always some sort of problem when it comes to claiming missing cash or transactions. Its always either the vendor is not paying or the user did something incorrect. Interesting enough though, they are the only company I continue to have problems with. After my first problem claiming cash, I have made sure to use a completely new page, cookies cleared, etc before clicking the icon on their website, so the odds of it being a problem on my end are very small. Made a similar purchase a few months ago through a different cashback app with the same vendor and they paid out with no problem. At this point, I have no intentions of using them again, regardless of what percentage they offer on cashback, since there is a high possibility, you won't receive anything anyways

Date of experience: August 10, 2021
TopCashback S. TopCashback Rep
over a year old

Hi Miguel,

I'm very sorry to hear about your experience. Please send me an email directly to promotions@topcashback.com so I may take a look into your account and also offer some tips and suggestions on how to avoid this in the future.

Best Wishes,
Dominique

Pennsylvania
3 reviews
1 helpful vote
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OUTSTANDING PLACE TO GET CASH BACK
February 6, 2022

I have been with Topcashback for a long time and I have to say it is the best site I have seen.
I have gotten a lot of cash back over the years and I love the Harry the Hummingbird contest!
I highly recommend everyone sign up and enjoy.
A big thank you to TOPCASHBACK!

Date of experience: February 6, 2022