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TopCashback

Overview

TopCashback has a rating of 4.4 stars from 872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopCashback most frequently mention customer service, gift card and great experience. TopCashback ranks 5th among Cash Back sites.

service
129
value
124
shipping
44
returns
42
quality
81
This company responds to reviews on average within 2 days
How would you rate TopCashback?
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Alabama
1 review
1 helpful vote
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I won $50!
January 6, 2022

I won $50 from being chosen as a random winer from my very first survey! I never thought any of these sites paid out but TopCashBack certainly does! From the cash back for shopping at my favorite stores to being chosen as a random winner on one of their surveys, TopCashBack really is shelling out the greenbacks!

Date of experience: January 5, 2022
Illinois
1 review
1 helpful vote
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I have been using this website for years. Although I do get cashback at times, there have been many times where I have been denied cashback. There are way too many restrictions when purchasing. There are other sites I use where I get cashback almost immediately (or at least within a few days). This website oftentimes does not even track let alone give me my cashback. I oftentimes have to weigh out the higher cashback this website oftentimes offers but doesn't always give vs. another cashback website which may offer less but at least I know I will get my cashback.

Date of experience: March 24, 2022
TopCashback S. TopCashback Rep
over a year old

Hi Grace,

Thank you for getting in touch. The reason transactions may take a bit longer to progress to payable is simply because since we offer the highest rates, we will always have to wait for the retailer to release the funds over to us first. However, each merchant's estimated payable speed can we viewed before purchasing, as each merchant will have a different time at which they payout, so it may be worth checking this out beforehand, so you can determine whether you'd like to proceed with shopping at that particular merchant. Some merchants do actually payout rather quickly than others. To view our top merchants and their estimated payable speeds, you can go here: https://www.topcashback.com/blog/estimated-payout-speeds-top-merchants/. As for your purchases being denied, I would love the chance to go over a guide with you to help you maximize your experience with us. Please send me an email directly to promolions@topcashback.com so we can discuss further. I look forward to speaking with you soon.

Best Wishes,
Dominique

California
1 review
12 helpful votes
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This is the 2nd time, I made a purchase with a high percentage cashback and did not track, after months of back and forth, they come back with an excuse (the retailer cannot identify that they are the last referrer of the transaction) and tell you they can not pay.

They advertise higher payouts than others but did not pay 2 times. Save your time and energy and go with more reliable sites. Don't believe any offers like 60% cashback on NordVPN, etc..

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2020
TopCashback S. TopCashback Rep
over a year old

Hello There Emin,

I'm very sorry to hear about your experience. I am the Online Reputation Coordinator here at TopCashback and I would love a chance to take a look into your account and see what I can do to turn this around for you. Pleas email me directly to promotions@topcashback.com and I will be more than happy to help out where I can.

Thank you,

Dominique

Algeria
1 review
0 helpful votes
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Great Customer Service
October 15, 2021

My cashback was missing, and it was my first experience with Topcashback, afterback and forth they track the cashback and they mentioned that the cashback went missing and they weill do they best to solve this issue with retailer in just few days i got my cashback in my account balance. Thank you Topcashback

Date of experience: October 13, 2021
Alabama
1 review
8 helpful votes
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Seems shady
May 17, 2019

As an regular shopper on aliexpress i had a cart full of items i already have picked out. I heard about top cash back and was checking it out and saw aliexpress on there and clicked. It then opened my app and i went to my cart just looking. A lot of the items more than doubled in price. A $20 purse went to $46, $10 shirts went to $20. So I closed the browser and app. Then reopened the app like normal and prices were lower again. I tried this a few times and same thing. They are making a huge profit scamming people on prices just on that one site. So I can imagine it is the same on other sites. I wouldn't bother with this app for that reason. If you use this make sure you research your prices before clicking thru their site, I have a feeling they jack up the prices on all sites.

Date of experience: May 17, 2019
TopCashback S. TopCashback Rep
over a year old

Hi Amy,

TopCashback do not have any control over prices set by retailers, so we are not in a position to 'jack up prices' as you've mentioned, this is entirely down to the retailer. However, retailers should never be displaying different prices depending on how you have navigated to their website. If you could get in touch via a support ticket to show us examples of this different pricing, we would like to investigate this further with the retailer.

Thanks,
Patrick

Illinois
1 review
1 helpful vote
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I have almost $50. When I tried to transfer it to my paypal account, they closed my topcashback account. I email them many times but they were rude and said that my account is closed and will remain closed period. I am happy with Rakuten and will never go back to Downcashback.

Date of experience: April 2, 2022
TopCashback S. TopCashback Rep
over a year old

Hi Ahmed,

Very sorry to hear about this experience. Please email me directly to promotions@topcashback.com and I will see what I can do.

Best Wishes,
Dominique

Tennessee
1 review
0 helpful votes
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Do not use this JOKE
December 13, 2020

This "fake cash back" app was giving 10% cash back on 24S. And I spend more than 3000dollars through this app.and I got nothing now. I wish I could use Rakuten even they only give 3% at least I can get some cash back not ZERO!

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2020
TopCashback S. TopCashback Rep
over a year old

Hi Ivy,
Thank you so much for your feedback. I'm very sorry to learn about your experience. I can assure you we aren't a fake cashback site. In order to ensure purchases track efficiently, please always refer to these tips we have outlined here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/. If you have any other questions or concerns, please feel free to reach out to me directly to promotions@topcashback.com.

Best Wishes,
Dominique

New York
1 review
1 helpful vote
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Not As They Used To Be!
February 25, 2023

I see I'm not the only one scammed out of cashback. I have used them for years. I didn't use to have this problem. I had 2 declined recently for bogus reasons. I will reconsider using them in the future and will no longer recommend them to anyone. TopCashBack.com should know they are not the only cashback sites available!

Date of experience: February 25, 2023
TopCashback S. TopCashback Rep
over a year old

Hey Llene,

Thank you for reaching out. I'm very sorry for the experiences you've had. Please send me an email directly to promotions@topcashback.com so I can take a look into your account in more detail. I look forward to hearing from you soon.

Best Wishes,
Dominique

Texas
2 reviews
0 helpful votes
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Will never use again
December 8, 2020

I am part of one of the most wonderful coupon sites one cute couponer. Com. Erica the most wonderful honest Mighty woman of God. Her and her family run this site. The OCC games works very hard night and day to give us this day and save us money. Topcashback contacted one cute couponer and ask her to offer us spend $20 get 40 back. They are now refusing to honor their promotion and had the audacity to say that we misunderstood their promotion. We have seen the email they sent with the promotion being offered. They basically ended up saying that they got so much business that they cannot afford to pay out the promotion offer that they offered. So instead of owning that they're trying to blame the users and say we misunderstood their offer. I will no longer do any business with top cast Mac I do not trust them I also hear the people are having trouble using the Visa card that they pay you with I'm also reporting them to the Better Business Bureau

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2020
TopCashback S. TopCashback Rep
over a year old

Hi Jacquelyn,

Thank you for reaching out to us and raising your concern, as we are always open to hearing feedback from our members.
Unfortunately, there has been some confusion and miscommunication between an offer we had live and an offer that was posted. Rooted in our values of fair play, honesty and trust, we simply wanted to clarify with members what the correct offer was via that email and offer a fair resolution as soon as possible.
We value every one of our members, partners and retailers listed on our site and do not take the trust they have for us for granted. Please feel free to reach out to us at promotions@topcashback.com if you have any additional concerns or questions regarding your account.

Best Wishes,
Dominique

Wisconsin
1 review
0 helpful votes
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Strongly recommend
February 11, 2022

Once again they went up and beyond expectations.
In short, Walmart denied my 2% rebate because they sent me a broken item. Tgey decided to do the replacement with a 2nd order that they didnt bill. So, $0 on the first one because it was returned. And $0 on tge 2nd because it was never billed.
Topcashback folks battled Walmart 3 times. Walmart held to $0, even on an expensive purchase where i followed all their rules.
Topcashback has just paid me the $8 (that Walmart should have paid) out of their own pockets.
Bravo for standing up for your customer

Ps to sitejabber, please fix your code. It has cleared my review 3 times now as i try to add a picture (which never gets added)

Date of experience: February 10, 2022
Florida
1 review
0 helpful votes
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All About The Benjamins!
April 27, 2021

Initially, I tried several other cash-back sites, but they weren't consistent with their cashback offers. Then I happened upon TopCashBack.com This site offers more of my favorite merchants at substantially higher cashback offers. I'm very satisfied with my selection.

Date of experience: April 27, 2021
Kyrgyzstan
1 review
0 helpful votes
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Можно хорошо заработать и использовать их по следующих покупках👍

Date of experience: November 15, 2024
Saudi Arabia
2 reviews
2789 helpful votes
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Edit #2: Changed from 1 star to 5 Star. Thanks to TCB for not only unblocking my account but not removing my 2000USD cashback. Appreciate it.

Edit: got a reply from quality team of TCB, they calim they have closed my account because it made illegitimate and abusive purchases, without any verification from my end to proof that all was authentic. So beware if you want to make big purchases stay away from topcashback.

Made >~2000 USD eligible payout purchases, after few days of purchase showing in my account, login is not working, created multiple tickets, tried several times to reset password, account is not working. Tried email support as well, everytime i receive same response, that they are sending my request to another member, so i need to wait few days to get a reply.
I hope i get contacted by someone in authority to resolve my issue. Until then this review means no one has contacted.

Date of experience: April 25, 2021
TopCashback S. TopCashback Rep
over a year old

Hi Mohammad,
No worries at all. Please send me an email to promotions@topcashback and I will try to get this sorted for you as soon as possible.

Best Wishes,
Dominique

Minnesota
1 review
0 helpful votes
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I've been using TopCashback for over a year and it gets me giftcards as promised on this I'm already going to buy. It's easy to use with the plug-in on my browser and I've already received over $60 in giftcards for things like Target, Amazon and Starbucks.

Date of experience: July 14, 2023
Connecticut
1 review
8 helpful votes
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Scam
December 31, 2019

I use cashback sites such as ebates all the time. Im pretty sure this website is a scam. Similar to the user below, there was a deal for 15$ to amazon if you join and cashback for an item through target. Bought the item (did all the proper do's and donts). Still pending, sent multiple inquiries, nadda. Will never use the site again obviously just want my initial deal that was promised. I have a feeling anyone who posted a postiive review is just a paid promotional review. Stick with ebates!

Date of experience: December 31, 2019
TopCashback S. TopCashback Rep
over a year old

Hi Briana,

There are no scams at play here and we never pay anyone to write a review. We also respond to all enquiries within 72 hours, so your mentioning of no replies means you've probably missed the email alert or you have turned off notifications. Either way we'd be happy to help you get to the bottom of this if you'd like to get in touch with me directly on this email address: promotions@topcashback.com

Thanks,
Patrick

California
1 review
18 helpful votes
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This site used to work and my husband did get his money back in day. I decided to start a new account and I made a huge $7,000 purchase with a store offering 15%. The store honored it and gave me the cashback, and I went to get paid. Topcashback said it needed 3 days to send me the payment. 2 weeks later, nothing. I ask them wtf? They say they need proof that I actually made that transaction (they had already approved the transaction and allowed me to cash out). Took them a week of emails, then they casually and without explanation tell me that they have cancelled my payout request and that I should start it again. I go to my account and there is only $100 there, instead of $1000. If I am not paid my money, I am going to file a lawsuit.

Date of experience: August 19, 2019
TopCashback S. TopCashback Rep
over a year old

Hi there Shawna,

Where high-value transactions are concerned we often take extra security measures to ensure the legitimacy of the transaction, and if all is ok we have no problem in releasing payment. It sounds like something may be amiss with your account so please can I ask you to get in touch with me directly and I'd be happy to shed some light on this for you and get to the bottom of the issue. You can reach me by sending in a support ticket from your account or via our Facebook & Twitter channels.

Many thanks,
Patrick

New York
1 review
9 helpful votes
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Sent an email offereing $10 for purchase over $10 at eBay. OK, so made a purchase. Tracked at 15c. No $10. Raised a support ticket. Assistance was arrogant and abrupt and flatly refused to honor the offer without a valid reason. Asked for their complaints proceedure and who regulates them... went silent. Apalling customer service. Will not use them again.

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2020
TopCashback S. TopCashback Rep
over a year old

Hi there,

Our team would never "flatly refuse for no reason" as you've mentioned. There will always be criteria to fulfill in order to be eligible and this should be noted in our team's response. I'd be happy to clarify further for you if you wanted to get in touch at promotions@topcashback.com.

Thanks,
Patrick

Florida
1 review
2 helpful votes
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Lie after lie
December 1, 2021

I have been using TCB since it was first launched. I have had missing cashbacks in the past but I didn't bother. Until recently they refuse to pay cashback for the $35 Walmart deal. It was obvious that it was for everyone when I used the link. However as I found out the amount tracked was way less than promised, I reached out to TCB and they refused to honor the deal. They told me that the deal was for new customers only but the page has no indication of that at all.

I kindly told them on 10/26 that there's another freebie page that has no mention of new customer and it was working. They secretly changed it and told me oh it was actually for new customer only. That is just ridiculous.

Date of experience: November 1, 2021
TopCashback S. TopCashback Rep
over a year old

Hi There,
Please send me an email directly to promotions@topcashback.com and I will look into this for you.
Best Wishes,
Dominique

Maryland
1 review
0 helpful votes
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Good
November 24, 2024

Good good good good good good good good good good good good good good good good

Date of experience: November 14, 2024
New Jersey
1 review
0 helpful votes
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Excelente
November 24, 2024

Excelente, nos ayuda muchísimo en estas navidades. Se las enseñaré a toda mi familia.

Date of experience: November 14, 2024