TopCashback

If cud leave zero stars i wud
If cud leave zero stars i wud. Ur transactions conveniently dont track especially when of any value, customer service is difficult to contact and gets u no where, when i told them i was closing my account they stole my money from both mine and my roommates account. Attached photo is my confirmation on my payout on Sept. 22 today Oct 8 still waiting for payout but no access because topcash already closed my account. Stole $60 from me and $25 from roommates account. Something a poor person wud do! The whole experience in one word wud be POOR. I was a customer for 5 years so glad to put behind me; not at all worth ur time and efforts!

I have waited for 5 months to get an Orbitz rebate. When I contacted their customer service, I get a reply saying that the travel industry had a tough year and I'll have to continue to wait. Well, I had a tough year too but I don't promise what I can't deliver.

Made purchase on Nov 2022. Now in Jan 2023 cashback is still in pending status.

Reach out to TopCashback, no resolution and just ask me to be patient without given any estimation on cashback availability date!

Send 2nd inquiry 2 months after purchase, same answer "Be patient". And say they can not process my request because it will be "Unfair" for other customer in the same situation as me!?

WTF, no only TopCashback are not actively supporting its customer and get resolution, but apparently there are many other in the similar situation?

Avoid this site at all cost. Ebate are far more reliable and prompt to get your missing cashback processed.

I made a very substantial purchase using topcashback as a clickthrough. It amazing, how they dont show this as payble or pending to me. I called the merchant and they confirmed they can see the clickthrough from Topcashback to them. But despite that information I am out several hundred dollars in cashback. Repeated emails to topcashback states it could take up to 12 weeks. Well for me...its been 12 weeks and nothing.
Want good and reliable cashback go to Rakuten or befrugal. Topcashback doesnt know what customer service is and you cannot even speak to a real person

They still owe me over $100 in cash back from using their site. It wasn't a problem before, but lately its every other purchase. Ebates my be lower, but at least they stick to their promise of cashback.

OH and P.S. - When you ask them about the missing CashBack they will do the loop-de-loop and tell you we only give you the cash we get. Then divert the nonsense to saying "well other sites will keep a portion of the cashback, we don't" I call complete B.S. on that. Show us some transparency then TopCash. Please Prove me wrong, because I have told you to fix these missing amounts multiple times. If you even ask the vendors, I have no idea. Or you guys just need the extra cash. Either Or, I needed to learn my lesson and go back to Ebates, They may pay a little less, but at least they don't miss payments like you guys.

I took advantage of an HBO offer this past summer. As I understand the issue from multiple sources it appears that HBO made a mistake when they transmitted an offer to the cash back sites, and have refused to honor their offer to the sites. I've heard that many other sites are, in turn, refusing to honor their offer to the customer. It took a long time for me, but TCB has honored their commitment. I don't think it gets any better than this.

Many people may have been angered by the HBO Max debacle with TCB. I appreciate that even though it took several months while TCB sorted the mess out, they were in communication with those of us affected. I appreciate that even when HBO decided not to pay out or when something got messed up, that TCB stood by what happened and did right by their customers even when it cost them their own money. Customer service, honesty, and accountability this great is a rarity these days. I would definitely recommend TCB and plan to keep using them myself.

Recently, HBO backed out on a promise to pay the promotional rate as promised in the subscription promotion, and TopCash was top notch honoring the terms of the deal. Excellent customer service for TopCashBack! Two thumbs up!

Don't waste your time. They won't pay out the cash back... especially if its high. They will give you ever excuse in the book and even if you follow everything to a "T" they will end it with the vendor didn't approve the purchase. Well i called the vendor and they said they have no clue who top cash back is and that they don't approve of any non sense like that. They do know who ebates/rakuten is and they were fine with them. List of excuses by toipcashback to not approve cash back:

You used a coupon code.
You missed clicked
The purchase wasn't your last click
You weren't signed in when you made the purchase
Birds were flying in the sky
A kitty cat named sam said No.
The vendor ultimately didn't approve the purchase.

They simply make an excuse to not honor their offer. I bought a 2-year SurfShark subscription during Black Friday when they announced 105% cashback. I did not receive anything after two weeks so I contacted them and they promised me to contact the SurfShark. 3 weeks later they informed me that the SurfShark won't give anything because of an unknown reason! What do I think? TopCashBack lied to me but keep me waiting until I passed the SurfShark 30-day money back period, so I can't cancel my subscription anymore and they can keep the money.

White collar Fraudsters

As I write this review I have 14 cashbacks that are still pending or confirmed. Four of them are from July, which is now 4 months after they were recorded, and one of them is actually a TCB promotion of $5. From here, I have 5 in September, and 5 from October. I have contacted customer service more than once and they always reply back with a generic response that it takes 3-4 weeks. They don't even bother to read the reason for me contacting them, and that my cashbacks are still pending for 4 months now!

Their high cashback percentages are not worth it. Use the other 3 popular sites as they are more on top of their game!

Good luck!

I love the new gift card buying option. It is so easy to use & I really like that your cashback is payable so quickly. I will use this gift card option every chance I get. I would like to see an option to request gift cards for vendors not currently included in this fantastic application.