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TopCashback

Overview

TopCashback has a rating of 4.4 stars from 872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopCashback most frequently mention customer service, gift card and great experience. TopCashback ranks 5th among Cash Back sites.

service
129
value
124
shipping
44
returns
42
quality
81
This company responds to reviews on average within 2 days
How would you rate TopCashback?
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Vermont
1 review
0 helpful votes
Follow Jay A.
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Best site out there for honoring claims when there is a issue. They honored a deal that was mistakenly posted at a over 70% rate. Many other similar cash back sites don't even have a formal process for submitting claims or just ignore your emails.

Date of experience: October 26, 2021
California
2 reviews
12 helpful votes
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Beware that topcashback will hold any significant cashback, they will never pay more than about $15 for single transaction - will say that retailer denied cashback and other crap without any evidence, of course.

This is how they earn money. I lost more than $100 due to such a scam. But in case you file small cashbacks you will have a chance to get some money back

TopCashback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2020
TopCashback S. TopCashback Rep
over a year old

Hello Oleksiy,

I'm sorry to learn about your experience with us. I am the new Online Reputation Coordinator here at TCB and I would love the chance to take a look into your account and try my best to turn this around for you. Please email me directly to promotions@topcashback.com and I will be glad to assist you with any of your troubles.

Thank you,

Dominique

Illinois
1 review
0 helpful votes
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Very easy extension
March 25, 2024

I do love the Top Cashback extension. The only issue is since I use Safari on an app, I get notification that the purchase may not track. I don't want to install Chrome. Their app is really to use as well.

Date of experience: October 27, 2023
Florida
1 review
0 helpful votes
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Topcashback is so easy and simple to use. The cashback notifications show up quickly and are very reliable. One of the highest cashback sites out there on a consistent basis. The payout options are easy and good. With many potential bonuses categories to choose from. Overall very positive.

Date of experience: April 25, 2023
Texas
1 review
2 helpful votes
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I am a new user and my friend told me about it. I immediately created account and referred to my other two friends. But, that is my first time I can login, after I never can login successfully! Sent so many emails, it seems I'm talking to machine… so frustrating when I try to login so many times. I'm going to try two days, if still not, then I throw it away. So disappointed!

Date of experience: February 28, 2022
TopCashback S. TopCashback Rep
over a year old

Hi Jun,

Thank you for reaching out. I'm very sorry you are having issues. Please send me an email directly to promotions@topcashback.com and I would be more than happy to take a look into this for you. For any and all customer care needs, always feel free to reach out there.

Best Wishes,
Dominique

Texas
1 review
0 helpful votes
Follow Quan O.
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Smooth and super quick transaction
June 28, 2022

It was very easy and super quick to purchase the gift card. But it was just too fast. Part of it was my fault. I wish it would pump me to confirm and ask me again if I want to purchase the gift card before I paid since gift card is non- refundable. I was looking for 1800 pet meds gift card and when I started type 1800 pet, 1800 pet supplies came up and the logo was cute and distracted me also. So I just went ahead to purchase the gift card, as soon as I clicked purchase, I realized I bought the wrong store gift card. And I tried to look if there is anything I can buy from 1800 pet supplies, but their price is too expensive so I wasted the $50 gift card I bought. I'm a little disappointed and next time I probably would think about it for sometime before I purchase gift card.

Date of experience: June 28, 2022
Utah
1 review
0 helpful votes
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Sweet Treat$ After Big Purchase
June 11, 2021

TopCashback is so easy. You find the store you want to shop with at TopCashback and it will take you straight to the store you want to shop. It's that easy and you buy the things you need and check back later with TopCashback and your funds will be waiting to be transferred to your checking account. It's super easy and there are thousands of stores to shop at! I love the extra money especially after Christmas when I have spent so much!

Date of experience: June 11, 2021
New York
2 reviews
0 helpful votes
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The name fits!
August 19, 2021

Thought at first the offer by $25 worth of stuff at Walmart get $25 back was a hoax. I clicked on the link, it took me to the shopping at Walmart and as stated within seven days the money was in my account. They had technical difficulties getting my virtual visa card within no time at all they had it fixed and I had the money. So far they've done everything they said they're going to do. Good to work with and when they say you're going to get your money you get your money. What more could you ask!

Date of experience: August 19, 2021
New York
3 reviews
2 helpful votes
Follow Derrick O.
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TopCashBack is one of my favorite sites to go for cashback. Together with a couple of others. There are usually the few of them that offers consistently the highest cashback for all merchants that I usually shop at. I like that TopCashBack offers % bonuses for certain cash out options. I always receive my cash out in 1-3 days without fail. I am not sure why others are reporting the bad experiences they have had, but till date, I already cashed out over $500 from them successfully. The reporting feature for transactions that were untracked was also reliable for me for the minimal problems I have encountered (mostly as a result of ad block or something of my own fault).

Date of experience: September 13, 2019
TopCashback S. TopCashback Rep
over a year old

Hi Derrick!

Thank you so much for sharing your experiences with the Sitejabber community! I'm glad you're getting the most out of our service and I hope you continue to enjoy saving money through TopCashback in the future:)

Thanks,
Patrick

Massachusetts
1 review
1 helpful vote
Follow Yi S.
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I made some purchases through topcashback. They have recorded my shopping trips.
But I didn't get cash back. They said they didn't get cash back from the retailer. They said "We are not denying that you clicked-through to make the purchase from your TopCashback account, but certain entities can have a negative effect on your transaction tracking and TopCashback not being recognized as the ‘last referrer' of the sale.". I didn't go anywhere else(other website) during the transaction.
Don't know what happened.

Date of experience: June 20, 2021
TopCashback S. TopCashback Rep
over a year old

Hi There,

Thank you for your feedback. Did you submit a missing cashback claim? For all future purchases, please always refer to this guide to avoid any tracking issues: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/. You can also email me directly to promotions@topcashback.com and I can take a look into your account for you.

Best Wishes,
Dominique

Utah
1 review
0 helpful votes
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Very Pleased
January 31, 2019

I am a Cashback Newbie but so far I have been very pleased with TopCashback! They have a high rate payback with many options for how you want to receive the cash back. So far in the couple months I have been a member, I have won a Blog Survey, won several Cashback "Sweet Treat" Rewards games, and received Rebates from several retailers. The awesome feature is you have options for how you would like your cash back. So far, I have had cash go directly to my bank account and I also received a Virtual Visa card with higher payback. Customer service has been very responsive with my questions (newbie!). The only drawback seems to be that some retailers take longer than others. The Payable + tab shows just how long, so that helps. Thank you TopCashback!

Date of experience: January 31, 2019
New Jersey
1 review
0 helpful votes
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Easy, breezy, beautiful
June 28, 2022

This was my first time buying and using a TopCashback gift card. It was super easy – just a few clicks to buy the gift card – and I received the gift card and was able to use it immediately. Will definitely do this again!

Date of experience: June 28, 2022
Texas
1 review
0 helpful votes
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Just as their name suggests, TopCashBack.com gives consumers "cash back" when they make online purchases. AND --- just as their name suggests --- TCB (from my experience with them) provides the "Top" cash back of all "cash back" websites. To "Top" it off, if you ever have a problem, their excellent customer service team will quickly solve it for you. I have personally dealt with a representative named "Jack" --- and have found him to be the best CSR I have dealt with in my entire life! --- Signed, Barry H.

Date of experience: April 16, 2019
New York
4 reviews
6 helpful votes
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Scam and fraud
December 29, 2020

Once a reliable cashback service, over the years it has degenerated into a scam site, repeatedly denying cashbacks. I have to say most of these cashback sites are frauds, with the exception of Rakuten, which I highly recommend. They play the tricks of luring you with a high percentage cashback, but end up giving you nothing. Be careful.

Date of experience: December 29, 2020
TopCashback S. TopCashback Rep
over a year old

Hi Wujun,

Very sorry to hear about your experience. However, I can assure you we are not a scam. When cashback is denied, there's always a legitimate reason for this. If you believe there has been a mistake and would like me to further investigate the issue for you, please don't hesitate to email me directly to promotions@topcashback.com and I will gladly assist.

Best Wishes,
Dominique

MD
1 review
2 helpful votes
Follow Edward Y.
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They locked my account without any warning. I used Topcashback for a lot of purchases for over 2 years. When I was ready to order a payout I discovered my account locked. Why? They even didn't give me a chance to create a support ticket. As I can see now they keep the cashback from the online retailers for themselves.

Date of experience: November 20, 2021
TopCashback S. TopCashback Rep
over a year old

Hi Edward,

We would never lock your account for no no good reason. Please send me an email directly to promotions@topcashback.com and I will look into this for you.

Best Wishes,
Dominique

Massachusetts
12 reviews
35 helpful votes
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Nice
December 15, 2018

Nice site. I received my cashback very quickly. Although it was not cash just a gift card lol. They do not give alot back but it depends on where you order or how much the cashback offer is. I continue to use it. Anything back on a purchase is better than nothing.

Date of experience: December 14, 2018
TopCashback S. TopCashback Rep
over a year old

Hi Judy,

I'm going to guess that the Gift Card was a sign up bonus you were eligible for? Other than this though, you can request payment by Bank transfer or PayPal if you don't want to use our many Gift Card options:)

I don't wanna brag, but we do usually have the highest rates and if you see one of our main competitors with a higher rate, we'll match this for you so you can keep using your TopCashabck account! - https://www.topcashback.com/account/enquiries/highestcashbackguarantees

I hope this helps,
Jack

Minnesota
1 review
0 helpful votes
Follow Anish K.
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I have to create another account since I cannot login to my original cashback account. I have earned genuine cashback through purchase. Now my account is blocked saying I have duplicate accounts. Bringing reasons so that they don't have to pay. Beware

Date of experience: July 6, 2023
TopCashback S. TopCashback Rep
over a year old

Hi Anish,

Thank you for getting in touch. We would never block an account without having our quality team do extensive research first. Please send me an email directly to promotions@topcashback.com and I will be more than happy to take a second look for you.

Best Wishes,
Dominique

New Mexico
1 review
0 helpful votes
Follow Annemarie A.
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It's All in a Name" sure is apropos here. Rewards are timely, and fair to generous. Now it's reinvestment time; rinse and repead, just in time for Mother's Day! I'm a member of a few sites on the same level, this is one of the TOPS, for sure...(Ergo the name!) Thanks,TCB!

Date of experience: May 7, 2023
California
1 review
1 helpful vote
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Bad experience
December 11, 2023

I had bad experience using this site. They closed account without valid reasoning. Just because it was opened by one person, it doesn't mean the account was used by one person. I guess you have to use different information or bank information without asking another person to create your account for you. DO NOT RECOMMEND!

Date of experience: December 11, 2023
TopCashback S. TopCashback Rep
over a year old

Hi There,

I am very sorry to hear about the frustration you've experienced. However, we would never close an account without having our fraud team do some investigating first.

Please send me an email to promotions@topcashback.com so I can take a look into your account and do some further investigating.

Best Wishes,
Dominique

Florida
1 review
0 helpful votes
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My Perennial Favorite Cash Back Site
September 26, 2021

I've been using cash back referral sites for the past five years, and Top Cash Back is my favorite. Most of the time, TCB offers the highest rates of return on purchases than do other programs, and they have the largest list of vendors. This past year, I inquired about a completed purchase that was declined, and I was eventually rewarded the cash back amount when I went through TBC's process for challenging the initially declined purchase. (I was very happy, as the temporarily improved offer figured significantly in my purchase, so I was glad to eventually get that financial incentive. I know from personal experience that the system of inquiry works for declined but legitimate purchases, and so I am willing to be more loyal to TCB, even if other cash back sites offer a higher percentage as an incentive. I know that the company provided what they promise.

Date of experience: September 26, 2021