Brian W.’s Reviews of TopCashback & more

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Cash Back

“Customer service is basically a copy/paste of an automated reply”

1/11/24

I made a very substantial purchase using topcashback as a clickthrough. It amazing, how they dont show this as payble or pending to me. I called the merchant and they confirmed they can see the clickthrough from Topcashback to them. But despite that information I am out several hundred dollars in cashback. Repeated emails to topcashback states it could take up to 12 weeks. Well for me...its been 12 weeks and nothing.
Want good and reliable cashback go to Rakuten or befrugal. Topcashback doesnt know what customer service is and you cannot even speak to a real person

Products used:
Purchased a coffee table using cashback link through topcashback and they didnt honor it

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TopCashback S. – TopCashback Rep 1/11/24

Hi Brian,

Thank you for getting in touch, and I'm very sorry to hear about your experience.

There are several reasons that your purchase may have not tracked properly and you can read about it here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.

Unfortunately without your email, I can't take a look and see exactly what's happened here. So please send me an email directly to promotions@topcashback.com and I'll gladly take a look into this for you.

Also, you can always use that email for all of your customer service needs.

Best Wishes,
Dominique