toolpartsPro

Ordered parts for my DEWALT. Never got confirmation of shipping or tracking number. I have called several times and no one will answer or return calls. Wish I would have seen this before I wasted my money on these assclowns

I ordered a $8.00 part for the weed eater, 6wk later nothing. Left emails and they said they will follow up but they were just blowing me off. No luck with phone calls you have to leave a message, had to get my credit card company to reverse the charge.

This place is either grossly incompetent or a total scam. Paid $20 shipping for $10 worth of parts and never received shipping confirmation. Contacted them a week later and no reply. Now I have to get my bank to charge back the funds. Huge waste of time for $10 worth of parts that never shipped. This place has several websites all similar but with different names so they're obviously up to no good. Only wish I found this out before wasting my time!

I waited three months for a part I need to repair a tool right way. I attempted to return it, but you cannot get a return call or an email answered from these people. I'm going to toss this $30 in the trash. Buyer beware, these guys are scammers

They are questionable. No delivery in 2 months. Don't answer the phone or respond to a voice mail. Do not use them. Under pressure from Pay Pal, they did respond and deliver 2 0f 3 parts and cancelled the third part. Really a frustrating experience.

Buyer beware. I opened a user account and ordered a couple of parts, paid for them, around $20. Total. I checked back on my order through my user account, no listing for it. And no contact option. There was no way to ask anyone where my order is. Then I get an email from Shopper Approved wanting to know if I got my order, With two options; one was to click a link confirming I got it, the other to was unsubscribe from the list. I don't believe this is any thing other than a scam site

Placed an order over a month ago. Have not had any up dates. Have tried calling & sent emails asking for up dates. Their voice mail system does not work. They are not one bit responsive to their customers.

We're great at what we do but don't take our word for it. See what our valuable customers are saying.
Not any thing good to say here about this company. Ordered one thing, and what was sent, a completely different item. Called them on the phone, said they would send out the correct item have not received it. They didn't even want the incorrect item back. Went through PAYPAL disputed the transaction, PayPal said that merchant claimed MERCHANDISE WAS DELIVERED. Yeah it was, the wrong merchandise. So I lost the case from PayPal too. I used PayPal to protect my self from situations like this. Seems like they are not any help either. Lost a lot of money on this one.

I ordered a table saw riving knife on 11/13/21. On 11/14 my credit card was charged for the part and shipping. After 10 days I had not received the part nor an order confirmation. I started calling but each time went to a voice mail box. Never got a callback. Sent an email detailing the issue several times and finally heard back from Helen. Sent my credit card charge and asked for a refund or the part. Never heard back. It is now 12/2121 so I'm ordering from somewhere else and writing off this charge. BUYER BEWARE!

I ordered a part and after a month of waiting these idiots sent my order to a different address and i tried to contact them and YUPPP no one to answer the phone or emails. Avoid this place and file as many complaints with whoever you can.

I have a woodworking business for over 20 years. This company is the worst I've ever seen. I ordered router collets for my older tools. They gave the parts no from Porter Cable that they could match. I ordered based on that. I received them in about 2 weeks. OK. I tried them immediately and found the collet was slightly too small to accept the shank of the 1/2". The 1/4" shank fit OK there. But. The threads that go on the router were not right. Wouldn't fit. Shank measures. 050 on my caliper and the opening on their collet was. 491.
I entered the return request 2 weeks after the order and it locked me out saying my order was over 30 days old and not eligible. No Response for several tries. They requested I give them my order No. 3 or 4 times, got an apology and nothing since. I thot I'd found a place to update parts on older tools, but not.
I probably will not get my money back, but thankfully a cheap lesson. It's delaying my job.

Ordered lathe parts on 4-11-2020, 22 days ago. They took the money the same day. The original email says that 'Most tool part(s) orders ship out within 7-14 business days. I still have not received any parts. I was informed 2 days ago (day 20) that the majority of my order is back-ordered. Why couldn't they post that information on the site at the time of order that the particular parts were back-ordered, like any other site. I have sent several emails to the "sales" department and still have no response. Do yourself a favor and order any parts you need directly from the manufacturer. They might cost a little more but you might know within a day or so that things will be delayed. And the parts won't go through a middle man that may damage them to the point the warranty is void before you get them. Horrible customer service. 0 stars if possible.