• TomTom

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Overview

TomTom has a rating of 1.3 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. TomTom ranks 44th among GPS sites.

  • Service
    8
  • Value
    7
  • Shipping
    5
  • Returns
    5
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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What reviewers want you to know

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Critical highlights

  • When I turned my Tom Tom back on, the $#*! had removed all the data making the unit totally unusable.
How would you rate TomTom?
Top Positive Review

“TOMTOM gps are reliables”

byebye z.
7/5/11

TOMTOM gps are reliables. I am still using my "One" V1 ! I think the maps upgrade sould be less expensive... The best point is that there is a huge community of users finding tricks to let your GPS devices give you the best experience of navigation... (no, i do not sell tomtom devices!) if you need help for your tomtom device , send me a message (see profile)

Top Critical Review

“It's like a company run by dishonest monkeys.”

charles l.
1/28/22

Their new units are junk. My 15 year old model works vastly better. I'd hoped to upgrade but I was so disappointed. Now returning the product was a nightmare. A total nightmare. In the end it cost me about 1/4 of the price of the unit and took hours of back and forth emails. I think they're simply going out of business and just can't keep up with returns of their junky products.

Reviews (23)

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Reviews that mention popular keywords

tom tom (7)
Thumbnail of user eval75
69 reviews
98 helpful votes
December 18th, 2019

They do have good GPS's and as for other product's I don't know about them. My only complaint is about the cost of their map updates. They are extremely expensive to the point that if you spend a little more you can just purchase a new GPS. Other companies offer free updates so what is with Tom Tom!

Thumbnail of user barbd106
4 reviews
12 helpful votes
October 28th, 2020

1. Mine will not give voice directions.
2. the screen will not follow me as I travel. I seem to have to push an arrow whenever it goes off screen. I think it is very dangerous to use. Like texting while you drive.
3. The package says to call an 800 # for voice support but when you dial that number you are put into a circle and re-directed to a website where you can get answers. But when plugged in I rarely get an answer llike 'get the gps screen to follow me' or How do I get voice directions. It's really frustrating and a Warning! It says call this number to return but you CAN NOT return if it has been turned on. I emailed them and am waiting for some kind of reply. If I hadn't even opened the box they would charge me 15% and postage to return. So it seems I am stuck with this tomtom which I am fearful to use on the freeway or in heavy traffic. (I got it from tomtom direct and sure wish I would have used amazon as they have such a good return policy. My bad I guess. Costy tho!

Thumbnail of user walidh5
3 reviews
11 helpful votes
November 21st, 2014

I was really optimist when I purchased tom tom via 1535 GPS. The device is great, but I became fully frustrated when I tried to update the maps, it gave me hard time with no real positive results. The XXl series, from which I owned the one before, was very practical and easy to update. It looks like tom tom has been complicating its updating procedures. I am not happy with my new Tomtom via 1535 GPS.

Thumbnail of user bye
8 reviews
29 helpful votes
November 25th, 2008

Tom Tom support falls short - If you own a GPS, particularly a TOM TOM, you might want to be forwarned. The product is an excellent GPS and Ive compared it to much more costly GPS's, and this one is great! With a great product, comes the responsability to give it good customer support. I won't go into details, but I purchased additional software online, which ended up not being a match for my unit, and then began the jumping through hoops to get help. This company's "contact us" feature is automated and useless. First you have to give lots of info about your product, even if that has nothing to do with the questions, then you can add text and send. What kind of a reply do you get? You get an automated reply saying your problem was "solved". This is done by a robot and not a human. I sent three such contact emails to them, and each was replied to with "solved". I ended up having to call them directly.

Calling directly was another chllange, but my payment which they received via Paypal in minutes, was not to be credited within 30 or more days. Not to mention the hoops the operator had me go through without once greeting me as a customer or asking how I am. She went into her scripted monolog and made me answer many questions before I could get a word in edgewise.

I suggest if you purchase this GPS, to do so, but not to expect much in a way of follow up support... its not there.

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