Allan B.

TomTom don't have tech support. Yes, it is offered via blog, which they don't respond to. No phone number or e-mail address is available. They don't even respond to letters (even registered letters). Be warned, if you buy a TomTom bet don't expect support of any kind.

I purchased a TomTom device on-line, 12 months ago.
From the outset, I have several serious map problems. You would have expected these should have been fixed (under warranty) over time, especially given the steps I have taken, and the results. IE:-
- Map Correction (many times) via TomTom web-site. This should not have been necessary as there have been no changes (just the initial TomTom errors). - Nothing.
- E-mail. - No e-mail address available)even on the 'Support(?) Page.
- Phone. - No number quoted.
- Letter to National (Australia) Office. - No reply or acknowledgement.
- Letter to Head Office (Amsterdam). - No reply.
While still under warranty, a piece from the back of the device, detached. This was also reported in some of my messages. Obviously, I had no response about this.
As a result, I am left with a product which is virtually useless. I have taken all steps available (or should be) for recourse.
There are only 3 more things I can do -
1. Throw the 'junk' in the rubbish.
2. Strongly urge others not to buy a TomTom product. Despite glowing references on TomTom web-sites, there are many more 'negative' independent reports on several review pages such as this.
3. Buy an alternative product (say, Garmin) or use my more efficient smart-phone.
This is a Disgusting, Deceitful, "Don't Care' Company.