TolunaReviews 150

Do not waste your time with this platform! There are many other survey platforms that pay much better! Surveys here will always make you fill out the entire survey and then they just give you a "oops something went wrong" message and don't give you any type of compensation and/or they give you one point for a survey that is 30+ minutes. Not worth the time.

I spent many hours doing surveys and accumulated a number of points. I went to redeem the points but received a message to say that they could not be processed. I the went to log into my account to find it was suspended. I enquired why but they claim I breached their terms but would not say what the breach was. Obviously they don't want to pay out!

Website was down for months. Couldn't log in or change password even after clearing cache and change different browers. Tried contacting customer support and got no response at all. Waste of time.

Every time i started taking surveys and collecting points, i did not receive any message during surveys time. Like ur reply are not appropriate aur u r not suitable for survey all surveys are completely finished but when i applied for rewards, u canceled my membership.
You are stealing peoples hard earned money
Very disappointing site
Never make again member and said all friends and relative dnt do surveys from ur site

Lifepoints survey and toluna both are scams both are stealing my rewards and without any resons they canceled ur membership when u apply for rewards otherwise u r best do surveys without any rewards

23/03/2024.

Well I have been with Toluna now for two years. I have had no issues and have fully enjoyed my experience. I have been truthful and honest answering the surveys, sometimes I've hit the button and I have lost a survey and lot of times I've not been a match which I understand.

Four days ago I went log in to my Toluna account and it kept saying log in failed, I was confused as it's been the same password I have used since joining and the email and password was saved to my Google account so I never forgot it. I kept doing this for a couple of days as thought maybe the system is down or something. I then pressed forgot password to maybe reset and it kept saying you have a email account with us we will send you a reset email. These emails never arrived and I have tried this at 50 times. I then sent a message to Toluna explaining my issues. I got a email back giving me a email to reset password so I've done this numerous times, I keep contacting Toluna and I keep getting the same email and no luck with resetting my password. Emails never arrived in my inbox or spam.

I am really disappointed as I had just completed a hours long survey speaking online face to face with a actual person about insurance letters to which I was granted two hundred and twenty thousand points, then I completed a weeks survey on washing machines, washing clothes and detergent use, I actually spend time recording the outcome every day to which I received one hundred and twenty thousand points, I also had a good few points already gained. So I had claimed a reward of one hundred and 90 thousand points points. So I am unable to access my account with my points that a fully give a 100 percent to. I am most likely not going to receive my reward either. I have a good six hundred and 50 thousand points that I can't get access to.

I then found these reviews and I was shocked at how many people this has happened to. I really thought Toluna was a honest quality survey site. As I said I've never had a issue and have always received my rewards but to just stop your account with no reason at all is very bad. Did they see I had all these points, that they didn't want me using. It's not good and not right to treat people like this.

I wish they would just be honest and tell the truth what they have actually done instead of constantly sending me reset password emails.

I have sent another email asking them to just be honest with me and not let me waste anymore time trying reset my account as it clearly isn't going to happen.

I feel I will be another person who will get some excuse that I have not been completing the surveys in a proper manner going by all these reviews. Why just stop your account now after two years. Makes no sense.

Toluna just be honest

Annie Jeffries

So i joined a couple of weeks ago did all there surveys was really enjoying there sit, there did seem to be a couple of error messages when doing surveys, cashed out a couple of gift card and was waiting on 2 more to be processed then now carnt get back into my account password reset link not send 2 gift cards unprocessed and returned back to my account that i carnt get access to. Utter waste of time wouldnt bother!

KEEP AWAY FROM this company I cashed in over 2 weeks ago and still haven't received my money I contacted them every day for a week and they never responded to me SHOCKING

J. Ward

I wasted my precious time trying to fill out the survey questions and every time in the middle of the survey a terrible glitch would happen. So I was unable to earn any points. What a waste of time!

Be very careful of Toluna, this is a proper scam! I registered, filled up a very intensive data sheet which gave the a LOT of data about myself, and then, I couldn't even access my account again. When I tried to reset my password, I waited for an email to come to change my password, it never did. Dont waste your time on Toluna!

Adding my own report of more BAD behavior on the part of TOLUNA.
A real scam and big waste of time.
I'm one more of those who have experienced this abusive behavior, with a suddenly suspended account without even knowing it. Because they just do it unilaterally without communicating and definitely NOT even attempting to ascertain if what they did was right or not.
They just suspend the account and you don't know about it.
Their stupid paranoia about "data quality" with "checks" being done wrongly, and baseless decisions being taken, unfounded... JUST PLAIN DISHONEST! Especially once they've categorized you as being bad, they just look at you as such and won't even consider that they may be wrong!
Just like others having experienced this $#*!TY behavior, I always provided legit and valid answers to all surveys and never did anything that would warrant any actions. And their FAULTY "checks" obviously catch perfectly legit data as being "fraudulent".
Just shameful and abusive.
And just to add to this, I had previously redeemed points and was awaiting a payment, and that was also reversed following this incident.
So who's fraudulent here? TOLUNA. 100% FRAUDULENT. A SCAM.
Like many, I spent a lot of time responding to surveys, for chump change, definitely NOT worth my time, and what do I get in return? Being treated like a malfeasant! JERKS!

Saya telah menggunakan Toluna selama beberapa tahun terakhir dan sempat vakum. Saat akan login, saya menggunakan email lama dan mendapatkan akun baru di Toluna. Tapi itu ok buat saya. Yang jadi masalah, saat sehari setelah mendapatkan akun, saya tidak bisa mengakses akun tersebut dan tidak bisa login. Saya berusaha menghubungi tim Toluna namun mendapatkan link reset password yang tidak bisa diakses. Lalu solusi apa yang bisa saya dapatkan?
Saya sangat menyukai Toluna di masa lalu, namun kondisi saat ini sangat menyebalkan karena saya tidak bisa mengakses akun saya kembali.

Do not get involved. They will scam you out of money. It is a Pyramid scheme and they're involved in untraceable online transactions

Scam. Spend hours doing surveys you get to the last question and receive an error message.
Waiting for my $20 PayPal reward for 3 weeks now and after contacting them multiple times they tell you to keep waiting.
Don't waste your time on Toluna. I'm ready to contact fair trading and report it.

I've been waiting over 3 weeks for my 10 dollar gift card. I sent an email to customer service and got a bot reply back. It use to take just a few days to receive your gift card after you redeem your points. Now it takes an entire month to pay out which is reficulous. Also about 70 percent of the surveys I've taken and completed gives me an error code stating it's not you it's us after spending 15 to 20 minutes per survey. This platform has gone down hill. Avoid it at all costs!

This site should be under investigation for stealing from the customers who actually did they surveys so they pretended that my last reward was on its way then I was deleting my account because of so many problems and they would not help just give u the run around so basically stealing personal information then not paying the points they said I'm going to talk to a lawyer today because that's still a crime I did nothing wrong but ask for what I'm owed not my fault you didn't set your site up properly that's not on customer s BEWARE SCAMMED ME FOR MONEY AND ALSO MY PERSONAL INFORMATION THE CONTRACT SAYS IF I COMPLETED THE SURVEY U WILL GET PAID WELL U CAN'T STEAL FROM YOUR CUSTOMERS AND SAY WELL BECAUSE U WERE MAD BECAUSE WE Didn't DO ARE JOBS SO WE SUSPENDED YOUR ACCOUNT PATHETIC EMBARRASSMENT FOR A COMPANY I GUESS I AM CALLING GOOGLE AND THE NEWS ALSO IVE KEPT EVERY SINGLE INTERACTIONS WITH YOU

My account was suspended and I was told they couldn't tell me why. The ticket number they shared in their response was a generic response. Just said there were red flags and they just took away my 41,000 points. I explained I am Neurodivergent and need to know. I asked them to explain to me what happened so that we can figure it out since companies seem to assume everyone is Neurotypical, no reply. This company does not take into consideration that there are people with invisible disabilities who take surveys and that these people do in fact need detailed explanations. I have been working with Toluna for months then all of a sudden my account was closed, all of my points were gone with no opportunity to cash them in and no explanation why even after I told them I am Neurodivergent. I would not sign up with them because they are not ND-friendly and I have been a mental health advocate for over 20 years. I will be filing a report with the DOJ Civil Rights Department for Discrimination.

For a while the site was giving a lot of error messages after completing a survey and not once have I been compensated and I've let it go. I'm always blown off, even after I've provided a screenshot showing the error and even after I provide a survey number they find some way to blame the respondent for doing something wrong.

Now there are 2 high point surveys that I haven't been compensated for, the first one was for 12,000 points Sept. 1! The other was done on 10/8 and I believe it was 6,000. They are both still listed as pending and I've taken screenshots as proof. This is highly unethical and most likely illegal. They have told me a couple times to give it a little more time because they haven't gotten paid, which is not my problem folks! Now my email is coming back undeliverable. If I'm not compensated within the next week, I will reach out to Stagwell Group, the parent company to Nielsen and Toluna, to see if they are mandating this behavior and then I report to the New York Attorney General and the Federal Trade Commission. I'm not the kind of person that backs down and this will be no exception.

Companies contract with Toluna to do market research, etc, and are unfamiliar with how they do business. Their poor service and how they treat customers can reflect poorly on that company and their products. It can make that company seem like they aren't doing their due diligence, for sure. It's my mission going forward to get the word out.