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I've been waiting over 3 weeks for my 10 dollar gift card. I sent an email to customer service and got a bot reply back. It use to take just a few days to receive your gift card after you redeem your points. Now it takes an entire month to pay out which is reficulous. Also about 70 percent of the surveys I've taken and completed gives me an error code stating it's not you it's us after spending 15 to 20 minutes per survey. This platform has gone down hill. Avoid it at all costs!
I earned enough to cash out on a 5 dollar gift card and all of a sudden I could not access my account I'm locked out I never received my 5 dollar gift card nor a response back after several emails to customer service. I spent alot of my valuable time and they got all my personal information and I never received my gift card. This is a scam once you cash out they lock you out of your account and don't respond.
Hi Jacqueline,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
Jacqueline S.'s review of Toluna earned 2 Very Helpful votes
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I spent many hours doing surveys and accumulated a number of points. I went to redeem the points...
We sincerely regret hearing about your negative experience, Jacqueline!
As each survey we offer is targeted towards a very specific demographic, you might not always qualify. Also, if you are screened out late but not due to quota reasons, it might be due to quality issues. To minimize your chances of being disqualified from our studies, please keep all your Profile Surveys completed and updated every six months.
Our system is designed to ensure the accuracy and security of transactions, so our standard delivery timeframe for PayPal payments is 1-3 weeks. Nonetheless, our e-vouchers are delivered via email within approx. 1-7 business days.
We understand that some panels may have different procedures with faster processing times and we appreciate your feedback. Please know that we're constantly reviewing our processes to enhance the user experience.
If there's anything specific you'd like us to check regarding your payout or if you have additional questions, please reach out to our team at https://www.toluna.com/contactus.
Best regards,
Mary