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TollFreeForwarding

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Maryland
2 reviews
11 helpful votes
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Scammers
April 27, 2015

This Indian guy tried to move files from my computer into their own computer, pretending to help. When I stopped him and refused payment, he started cursing at me. Calling me MF! He refused to give his name or his id number.
This is not a legit company! It's a huge scam. Careful, who you give your info to.

Date of experience: April 27, 2015
India
1 review
3 helpful votes
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They are scammers and discourteous as well. They don't have the foggiest idea how to manage the customer. Every time another individual would go to your call and give you another excuse. They guaranteed they have ******* clients this is 100% wrong. I have checked with the Business Bureau about this company. They likewise have in excess of 47 complaints against this organization in 2019. They don't have great customers in the United states. Reconsider before purchasing any services from them. They will destroy your business and very soon this company is going to be shut down in the United states.

Date of experience: December 12, 2019
Michael Z. TollFreeForwarding Rep
over a year old

Karandeep, sorry to hear you had a bad experience. Documents are often required- as we are a telecommunications company in over 160 countries around the world. Each country has its own regulations, and part of our value is in assisting customers to satisfy all of the country's requirements for service. This is a common business practice within the industry, and we have over 60,000 clients that have no issues with providing us the necessary requirements.

India
1 review
7 helpful votes
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A website which is completely against the terms. If you try their free trial and enter your details - u cancel or u don't they still charge you per month. Over and above they also send lots of unwanted test calls from the other users. After subscribing you may get a call saying - "Is this Police station" or "Can you take a note of my order - i would like to order for large pizzza" etc etc.

Date of experience: February 15, 2010
Canada
1 review
3 helpful votes
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The online tool provides a lot of features that I like. However, I am in a trial period for 3 days, and my account has been suspended for 4 times. Now they told me that I have to submit a copy of your government issued ID (front and back) and a copy of the credit card (front and back). I am not very comfortable doing that.

Date of experience: April 2, 2019
Australia
1 review
1 helpful vote
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Tracking - too many web choices
March 9, 2019

I had a card left, it had an item number, phone number, but no website to find where my parcel had been left. I put my item number into one of the many Toll websites that google came up with, it told me to download parcel tracker, I did and ended up with ASK taking over my homepage. Eventually later in the afternoon i was able to phone the number and got the info that I couldn't get of the internet.

Date of experience: March 8, 2019
California
2 reviews
0 helpful votes
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Good Business Line
February 9, 2020

I selected TollFreeForwarding because I need a company that could port an existing line. I would like some features like not having to log into my account to listen to messages and having messages transcribed to my phone. Other than that the service fits my business needs.

Date of experience: February 9, 2020
Arizona
1 review
0 helpful votes
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Good Alternative
October 3, 2018

This is a good alternative to conventional methods for obtaining a toll free number in a pinch. The technical support is amazing. However, the technology created some minor issues with one of our international markets. The team at TollFreeForwarding was super, but we had to compromise on the solution. Over all, it has been a good experience.

Date of experience: October 3, 2018
Japan
1 review
1 helpful vote
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GREAT SERVICE
March 7, 2016

I have been using Toll Free Forwarding for a while now and find their service to be fantastic. No fuss, no hassle, and ALL requests are replied to in a timely manner. Will use them every time we need such a service.
Steve Dawson

Date of experience: March 7, 2016
Italy
1 review
2 helpful votes
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I have asked for a special feature that they are not able to provide to my company, at the moment. But their customer service is Great! If you experience any problem, just ask for NB. Many thanks to N. And to all the Customer Service Guys.

Date of experience: July 3, 2012
North Carolina
1 review
2 helpful votes
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I have used Toll Free Forwarding for my business for over a year. The staff were very friendly and accommodating in the beginning, explaining how the process worked and making it easy to get started. I was recently contacted about switching to a different billing plan that would save me about 35% in base fees. I appreciate Toll Free Forwarding for providing a great service and for being cost conscientious on my behalf.

Date of experience: March 7, 2016
GB
1 review
2 helpful votes
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We work with Toll Free Forwarding already more than one year and we are satisfied with their provided service and the fees are very competitive. Toll Free Forwarding was suggested by one of our partners, but of course as any company, firstly we made a research among other providers, but at the end, no one was so competitive as them.
The range of possible phone number locations is very extensive and for international business this is very useful that we can use one provider for different phone numbers.

Also all the best words we can say about the customer service. They always replies fast and professional. Even if there is any problem, we have solve it very quickly.

We can definitely suggest this provider, based on our actual experience!

Date of experience: April 2, 2015
Virginia
1 review
3 helpful votes
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Outstanding service!
September 17, 2015

I had a very serious and sudden need to acquire local access numbers in several International cities for our conferencing lines here in the US. After contacting TollFreeForwarding and running through the quick account setup we were able to run an evaluation in Leiden, Netherlands that completed flawlessly. In 24 hours I had numbers up in running in a dozen countries across Europe and South America. I honestly went from major headache to complete success in one day. My employers were thrilled. We went live in April and now it is September and I not received a single complaint from anyone at all, the service has been completely stable and reliable.

Date of experience: September 17, 2015
New Jersey
2 reviews
8 helpful votes
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I have been using Toll Free Forwarding for almost a year and I have had absolutely no issues with this company. I even got a little behind on my payments, and two reps called me back a few times and were more than curious. I have had a hard time reaching them to settle my account. But nothing bad to say about this company. 5 Stars

Date of experience: December 9, 2014
India
1 review
1 helpful vote
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I am very much satisfied with the services given form toll free forwarding. Specially to my account manager Steven Adkins. He is such a down to earth man to work with. Whenever i had any problem he is the one to resolve all my quarries & my problems. I am into this industry from last 15 years & i am proud to say that Its the best professional company i have ever worked with.

Date of experience: May 18, 2015
Canada
1 review
3 helpful votes
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We are a new customer/company, but I have to say from the moment I called up and spoke to Rozlyn who walked me through the process and options I was very impressed. Then she introduced me to my account manager Steven Adkins and he has been there immediately to answer my questions and offer support. We chose a vanity name so keep in mind it will take about 5 days to clear, but Steven updated me immediately when it had. If you want a regular toll free number I believe they hook you up right away. I would definitely recommend this company. Customer service is so important to us. Thank you www.wellness.com.ky

Date of experience: March 9, 2016
Utah
1 review
0 helpful votes
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Great Idea, not so great in Practice
December 10, 2018

I've called a couple of times and the person answering was knowledgeable and quick. Problem is, it doesn't work, I probably should call and cancel. This page didn't load properly, but I assume 1-5 with 5 being Great, 1 being lousey?

Date of experience: December 10, 2018
India
1 review
7 helpful votes
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They take take decisions on your behalf and recharge your account according to the last month's usage. If I would have predicted the usage, then why would I have chosen the $9 plan, and paid them more for the calls.

I just spoke to your customer care executive regarding the billing issue and the $ 54 charge, he was rude, unprofessional, and disconnected the call when he did not have a satisfying answer. I was shocked when I came to know that there are such unprofessional employees working with a brand name like tollfreeforwarding. We also work for customer service, but employees like them kicked out of the organization very soon.

He said "I know thousands of call centers working in India, and none of them have such questions,. Why did you opt for a plan of $9 if you knew that u have more usage"

Tollfreeforwarding has such smart employees who have great ideas, and knowledge, but lack telephone etiquette.

Date of experience: March 31, 2013
Texas
1 review
2 helpful votes
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Impeccable
March 8, 2016

Totally blown away by the level of customer service I received from "Josh", when contacting Tollfreeforwarding and setting-up a toll-free phone number. All of my questions were answered, I got what I called for and wasn't coerced into purchasing additional items... what a concept!
Thanks again Josh.

R. Prince

Date of experience: March 8, 2016
VI
1 review
1 helpful vote
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I worked with Account Manager Nicole Weaver to transfer my business account from another service that was charging fees that were not in their original contract. So far my experience with Toll Free forwarding has been great. I expect it to continue. Thanks Nicole.

Date of experience: May 16, 2017
Hungary
2 reviews
0 helpful votes
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The system itself looks good, simple and not expensive but, I had no chance to use it.
My only dislike is so far that unknown numbers keep calling me and if I wouldn't be careful enough I answered the calls for my financial disadvantage...

Date of experience: May 6, 2019

Overview

TollFreeForwarding has a rating of 3.5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TollFreeForwarding most frequently mention customer service, phone number and support team. TollFreeForwarding ranks 1st among Call Forwarding sites.

service
18
value
17
shipping
8
returns
9
quality
15