Love using TFF for our international business needs. They provide lots of options for most of the countries that our customers do business in, and will work with you to make sure you get the service you need in each. They will also work with you to troubleshoot problem lines instead of leaving you on your own when issues arise. The web portal is really easy to use and very intuitive. I would recommend them to anyone!
I was referred to toll free forwarding by a respected business associate.
I ordered the free 800 number trial number and after the trial, I was able to quickly get a hold of the customer support name Blade.
Yah! My toll free number works seemslessly and I would like to thank Blade for all his help and support.
My agreement for 1 virtual number was 9USD per month for 300 min. For 2 months only (April 6 2019 - June 5) they charged me already 39.44 for a total of 744 minutes. In May only 4 times:
May 01 2019 9
May 18 2019 9
May 27 2019 10.1
May 30 2019 2.34
I was actually happy with this service until today. I have had an account with them since 2008 for my business. It is set up for reoccurring billing and I haven't monitored this account at all (yes, shame on me). I discovered today that we have been getting billed for TWO numbers instead of just the 1 I signed up for. The second number magically appeared in my account 1 month after I signed up for this service. They have no documentation on who signed up for the second phone number. The few voicemails I can find with this second account number are people calling a different company - we were getting charged for another company's number. The customer service people were very rude and said it was my fault for not catching this sooner and will not refund me for the second number. This reeks of a scam and I am incredibly unhappy with this company.
Am very happy with the service with all calls being forwarded getting to me, no hidden costs, being billed promptly, noconstant calls trying to get me to sign up for a more expensive plan like some telcos do
They don't like to talk to you once they have charged you without any reason. Believe me they will hang up on you and if you keep on calling then they will CANCELL your account. And won't listen to you at all
Julia, we are sorry to see your frustration. However, we NEVER under any circumstances charge a customer without consent, nor do we cancel an account for any other reason than a direct violation of our terms of service, which includes impersonating another business or committing fraud. If you could provide more details to us we will surely get back to you to discuss, but until we know who you are we are unable to locate your account.
You telemarketers use this service to call and harass people 4 & 5 times a day. And then when we call right back to try to get it stopped, we get a tollfreeforward message that this number is no longer in service & that we can purchase the number. The latest number in question is *******978. I wish you could tell me who used this number on 7/11/14@ 6:34,6:41,7:06,7:11,7:15 PM. How can you call that many times on a number not in service? And I am on the donotcall list which means nothing. It shows up as out of area.
If you are looking for a company that offers a very wide range of desirable features at good price, then TollFreeForwarding is a great option. TollFreeForwarding offers features such as Hosted PBX, faxing, and extensions as an added benefit to all monthly plans.
Customer service is very rude. I found out someone was using the phone number i was paying for in tollfreforw... and called their customer service. The woman on the phone seemed she jsut woke up and instead of being polite and helping me understand what the issue was, she ended up telling: "I think I was clear before, someone was assigned to your phone number 9 months ago, i can give you a new phone number if you want but if you dont take the new phone number today you are on your own". Instead of being helpful and friendly she ended up raising her voice to a paying customer... SOrry you just lost a client... i didnt even want to cancel my service but after this experience, im gone...
THIS IS A SCAM OPERATION! I receive harassing telemarketing calls at least 5 times a day from various numbers. Within the last 20 days I've received 42 calls from 14 different numbers that I've directly traced back to this company. I'm sure there are more that have had their trails covered as "unknown" callers.
My company has used TollFreeForwarding for more than 3 years now with success. Support representatives have always been helpful and informative. Thanks for offering a helpful service!
They have the nicest service while you are on their free trial. Will take all your details and create an account for you. They will be super friendly and nice to build rapport with you. As soon as the trial expires that is when the trouble starts.
I had not even launched my business at this stage so I had no reason for calls to come in. As soon as the trial ended, tollfreeforwarding began a massive prank calling campaign using the number that was supplied to me. All these people began calling me back causing my bills to sky rocket. If I had an existing business, it would have been hard to see that all of these calls where fabricated by tollfreeforwarding themselves. Lucky for me, I was 3 days from launching my business so I picked up and tried to cancel my account with them. They refused and ignored my emails and charged me for calls that I had not even made or needed. They did not have an account deletion on their site and would not respond to urgent requests to cancel my account. I was forced to call my bank and cancel my card causing annoyances with my other billing accounts.
NEVER use these guys ever. Stay away. Do not get tricked by their friendly initial service and do not fall for their online shilling. They even have numerous fake "review blogs" and websites saying how good they are. These guys are a complete and utter scam.
My husband is an inmate in the Texas department of corrections and I live in the UK. We are able to speak to each other simply because of this wonderful service. It's also very reasonably priced.
tollfreeforwarding.com is very good, quick and responsive company, there quick response to the queryz make me impressed.
Victor Cooper you are very good I really appreciate your patience and kindness towards customers.
Voice quality of tollfreeforwarding.com is amazing, you cannot compare the voice quality of tollfreeforwarding.com with anyone else becuz best is always best.
Thanks
Pankaj setia
We used Tollfreeforwarding for 6 years and we were very happy with the service. Also there was always a nice voice on the other end of the line in case of any questions etc
I am very pleased with Toll Free Forwarding. It has been working very well for our company now for several years. I would recommend this to all my contacts
We use several of their number and have had them for years. They are reliable and the call quality is every bit as good as a standard land line. We would recommend them.
Call forwarding works as promised. Easy to use and set up. Clear sounds. Emails alerting you to voice mail is great. Customer service is very courteous and helpful.
To be honest, I feel DISCRIMINATED against by this company. We wanted to buy a toll free number from Tollfreeforwarding.com. One of my colleague contacted the Client Support Representitive but he just simply said "We CANNOT provide you service please find another provider". The point is he DIDN'T give me any reasons.
Ok, the same thing happens again. I contated another sales by email, and I want to ensure whether they can provide service to us or not and she said "We service to customer GLOBALLY." And then we went to the payment process but failed. I called the customer service, a woman just felt impatient and said "I cannot say any reason but just we do not provide you service."
Excuse me? I have contacted your sales for over 2 weeks and then you now say please find another provider? I am not sure whether it is because we are from CHINA. I mean, the fact that you are even too lazy to give us a REASON is so RUDE.
Everyone, please think twice before you choose Tollfreeforwarding.com, I am not sure who will be the next one to be DISCRIMINATED.
Yannan, sorry to hear you feel discriminated against. Our terms of service are publicly available and ensure our clients and the general public's best interests are served.
Cuts service without notice, now today their servers and phones are down. Don't know if they are still in business or not but nobody can be reached in their offices or ours!
Overview
TollFreeForwarding has a rating of 3.5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TollFreeForwarding most frequently mention customer service, phone number and support team. TollFreeForwarding ranks 1st among Call Forwarding sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura, sorry to hear about your experience. Was it just that you didn't expect to have as much traffic as you ended up receiving? We have over 60k satisfied customers on plans just like yours. Please feel free to reach me directly to discuss at michael.zajac@tollfreeforwarding.com. I don't know which account is yours from the information provided but would be happy to investigate.