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TokyoTreatReviews 730

3.6

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TokyoTreat Reviews Summary

The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
243
value
247
shipping
239
returns
115
quality
242
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Florida
1 review
0 helpful votes
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Amazing subscription box
September 24, 2020

My box got here so much quicker then I expected for something coming all the way from Japan. The assortment of snacks is great and the beverage is awesome! Thanks Tokyo treat

Date of experience: September 24, 2020
Ohio
1 review
0 helpful votes
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Great box subscription
September 24, 2020

Very unique monthly box subscription, that gets you some delicious and unique Japanese treats. Sweet and Savory included.

Date of experience: September 24, 2020
California
1 review
0 helpful votes
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MAJOR FLAWS in Customer Service and Customer Portal. It seems they intentionally built a low-grade portal to prevent customers from easily accessing important subscription & payment information.

At NO GIVEN TIME in the previous weeks/days did this company have the courtesy to provide their customers the OPPORTUNITY to review their subscription renewal, especially when charging another 12-months – and then to not consider some kind of refund is quite off-putting.

I was already charged extra for DHL services during COVID (though I had tried to decline), and did not complain about those charges.

Considering I replied within 24-hours of receiving payment confirmation of charges, I am extremely disappointed in the level of customer service provided by this business.

Date of experience: September 21, 2020
Arizona
1 review
0 helpful votes
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Not only is this month's box Halloween themed which is amazing. But it was jam packed with so much stuff. My boyfriend and I loved absolutely everything in the box, and plan on ordering more! Thank you, this was so fun!

Date of experience: September 19, 2020
Alabama
1 review
0 helpful votes
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Great surprise!
September 18, 2020

Sometimes when I buy things I forget I buy them, so this is great surprise when you need it the most!

Date of experience: September 18, 2020
North Carolina
1 review
0 helpful votes
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Heavily Salted Doritos?
September 18, 2020

I can't get over the scrumptious sensation that penetrated my mouth once I took my first bite. My whole world has changed I no longer perceive reality the same way. Thank you lightly salted doritos

Date of experience: September 18, 2020
New Jersey
1 review
0 helpful votes
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LOVE TOKYOTREAT
September 17, 2020

I love Japanese treats and wish I could eat them every day! The only down side to a Tokyo treat box is that it runs out eventually!

Date of experience: September 17, 2020
Georgia
1 review
0 helpful votes
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Best money ever spent
September 17, 2020

What can I say? If you love really good sweets and snacks this is the box for you! Although my husband is the one with a shellfish allergy that has not stopped him from enjoying the boxes either and he's even started searching for certain things online especially the ocean salt kit Kat and the apple pie kit kats which we just got today.

Date of experience: September 16, 2020
South Carolina
1 review
0 helpful votes
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Awesome
September 17, 2020

Love getting new and exciting food and drinks from Japan. You never know what you will get. It's hard to wait for the next box to come

Date of experience: September 16, 2020
Virginia
1 review
0 helpful votes
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I have received two boxes now. Both were shipped to me in great time. No problems other than my kitkats being melted. (which is to be expected with 90 degree weather)

Date of experience: September 16, 2020
Canada
1 review
0 helpful votes
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Awesome
September 15, 2020

I love it. Such strange new flavors. I will be a customer for a long time. Gotta get all the kit kats.

Date of experience: September 14, 2020
Virginia
1 review
0 helpful votes
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TokyoTreat
September 15, 2020

Fantastic selection in each box, great for people who want sweet and savory snacks. Also always has fast shipping!

Date of experience: September 14, 2020
Massachusetts
2 reviews
0 helpful votes
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10 out of 10
September 13, 2020

I absolutely LOVE these boxes! I have ordered several this year and they send the best snacks! They send many different things too so you get to try a lot of things that I would never see in my local stores since they typically sell minimal international snacks. I really enjoy them. Highly recommend!

Date of experience: September 12, 2020
Philippines
1 review
0 helpful votes
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I love japan and I really want to go there someday. So I got curious of the japan snacks. I saw tokyo treat then I decided to purchase and tadaaa! All are very cute and looks enticing. I want to taste all of them but I don't want to be run out of it. The shipment was very fast and all are delicious with cute packaging.

Date of experience: September 11, 2020
Canada
1 review
1 helpful vote
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I ordered a box at the end of March 2020, and as of today 10 September it still hasn't arrived. The company has used every excuse under the sun. Blaming Covid, blaming Canada Post, telling me to wait two more weeks, wait another month. They also stole money out of my account for "priority" shipping after I had already paid for the box. The refuse to do anything. HUGE scam. Avoid!

Date of experience: September 10, 2020
Canada
1 review
1 helpful vote
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I am dying to travel again, but until the covid backs off, this treat box does the trick. Packed full of goodies takes the edge off not being able to travel!

Date of experience: September 8, 2020
NL
1 review
0 helpful votes
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Great experience
September 7, 2020

Brilliant experience so far! Really cool surprises in most boxes and the array of KitKats is unreal! Looking forward to many more boxes to come!

Date of experience: September 6, 2020
Australia
1 review
0 helpful votes
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So many treats!
September 5, 2020

Pretty exciting unboxing and trying a variety of different treats. I like how it comes with a pamphlet that gives you some info about each item

Date of experience: September 5, 2020
Australia
1 review
0 helpful votes
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Delicous summer fun!
September 4, 2020

I really like the wide range of treats included in the summer box, and the balance of savoury and sweet! Some really good stuff in this box, like the orange vanilla coke, the yakisoba snack, and the watermelon chocolate! Some of the snacks are a bit too sugar-heavy for my taste, but I think most would enjoy this box!

Date of experience: September 3, 2020
Australia
1 review
0 helpful votes
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Christmas in a box
September 4, 2020

We really look forward each month receiving our box! It's like opening up a present at Christmas waiting to see what you have received! We also love that you have a little pamphlet of what you receive so we circle the ones we really like so we can buy more. Presentation of the box is fantastic also

Date of experience: September 3, 2020