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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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My box got here so much quicker then I expected for something coming all the way from Japan. The assortment of snacks is great and the beverage is awesome! Thanks Tokyo treat
Very unique monthly box subscription, that gets you some delicious and unique Japanese treats. Sweet and Savory included.
MAJOR FLAWS in Customer Service and Customer Portal. It seems they intentionally built a low-grade portal to prevent customers from easily accessing important subscription & payment information.
At NO GIVEN TIME in the previous weeks/days did this company have the courtesy to provide their customers the OPPORTUNITY to review their subscription renewal, especially when charging another 12-months – and then to not consider some kind of refund is quite off-putting.
I was already charged extra for DHL services during COVID (though I had tried to decline), and did not complain about those charges.
Considering I replied within 24-hours of receiving payment confirmation of charges, I am extremely disappointed in the level of customer service provided by this business.
Not only is this month's box Halloween themed which is amazing. But it was jam packed with so much stuff. My boyfriend and I loved absolutely everything in the box, and plan on ordering more! Thank you, this was so fun!
Sometimes when I buy things I forget I buy them, so this is great surprise when you need it the most!
I can't get over the scrumptious sensation that penetrated my mouth once I took my first bite. My whole world has changed I no longer perceive reality the same way. Thank you lightly salted doritos
I love Japanese treats and wish I could eat them every day! The only down side to a Tokyo treat box is that it runs out eventually!
What can I say? If you love really good sweets and snacks this is the box for you! Although my husband is the one with a shellfish allergy that has not stopped him from enjoying the boxes either and he's even started searching for certain things online especially the ocean salt kit Kat and the apple pie kit kats which we just got today.
Love getting new and exciting food and drinks from Japan. You never know what you will get. It's hard to wait for the next box to come
I have received two boxes now. Both were shipped to me in great time. No problems other than my kitkats being melted. (which is to be expected with 90 degree weather)
Fantastic selection in each box, great for people who want sweet and savory snacks. Also always has fast shipping!
I absolutely LOVE these boxes! I have ordered several this year and they send the best snacks! They send many different things too so you get to try a lot of things that I would never see in my local stores since they typically sell minimal international snacks. I really enjoy them. Highly recommend!
I love japan and I really want to go there someday. So I got curious of the japan snacks. I saw tokyo treat then I decided to purchase and tadaaa! All are very cute and looks enticing. I want to taste all of them but I don't want to be run out of it. The shipment was very fast and all are delicious with cute packaging.
I ordered a box at the end of March 2020, and as of today 10 September it still hasn't arrived. The company has used every excuse under the sun. Blaming Covid, blaming Canada Post, telling me to wait two more weeks, wait another month. They also stole money out of my account for "priority" shipping after I had already paid for the box. The refuse to do anything. HUGE scam. Avoid!
I am dying to travel again, but until the covid backs off, this treat box does the trick. Packed full of goodies takes the edge off not being able to travel!
Brilliant experience so far! Really cool surprises in most boxes and the array of KitKats is unreal! Looking forward to many more boxes to come!
Pretty exciting unboxing and trying a variety of different treats. I like how it comes with a pamphlet that gives you some info about each item
I really like the wide range of treats included in the summer box, and the balance of savoury and sweet! Some really good stuff in this box, like the orange vanilla coke, the yakisoba snack, and the watermelon chocolate! Some of the snacks are a bit too sugar-heavy for my taste, but I think most would enjoy this box!
We really look forward each month receiving our box! It's like opening up a present at Christmas waiting to see what you have received! We also love that you have a little pamphlet of what you receive so we circle the ones we really like so we can buy more. Presentation of the box is fantastic also
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.