TokyoTreat Reviews Summary
The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I see a lot of negative reviews about long shipping waits and dodgy subscriptions, but so far 1 box in that's not my experience. My Dec 2020 box arrived within a week of subscribing, and the treats are great! If everything stays at this level I'll be a happy customer.
I really enjoyed my halloween box, I just have it with me but the important thing is that it arrived, my family and I ate all the sweets, we hope to have the next one very soon. I love Tokyotreat
#TokyoPeru
Orders arrive safely and cared for at home
It took almost 95 days and more 75 days to get 2 different boxes but the candies but after all it's worth!
Hello! This was my first box, not bad, I loved it! And especially the kitkat chocolates, fascinating! It would be very good if 1 toy or 1 accessory of all those snacks arrived, so the box would be much more cute!
I love Tokyo Treat! Specially now that we can't travel to Japan because of covid, having snacks flown directly from japan is great! Feels like I'm not missing out in their seasonal treats :)
So far, I love getting these unique treats from Japan. I have a few friends that live there or have lived there. Now, I get to experience some of the sweets and snacks they did or do.
I wanted to visit Japan for my birthday this year, but then corona hit :( however, this is my second box and I like to think it makes up a little bit for what I'm missing. The snacks are amazing and I ate them all! ALL!
Amazing value for money as you get loads, always something new and different. Fantastic quality and fast shipping. Love these boxes so much!
Just received my first box.The snacks are nice but overall a bit small and just a little too few. I share the box with my sister and sharing is hard to do since most of the snacks are really small packaging. On the site it says a DIY-kit is included but this is not the case. The quality of the snacks is great though and delivery was fast.
The food was pretty good and tasty, and had good variety, but could use more sustenance or lower price.
In the early fear of 2020's pandemic, I decided to throw caution to the wind and get a 6 month subscription to Tokyo Treat.
Each month their website would show the status on the future boxes.
Honestly besides the weird chocolate and some of the candy most of the snacks were awful and not remotely value for the price of this service, but I guess you are paying for the novelty.
My problem occurred when the 6 months was up. I checked the site to make sure there were no more. The website's future boxes showed no sign of being active and instead were links to get you to subscribe for more.
So I left it with a meh experience.
I get an email on November 11th that my subscription has automatically been renewed for another 6 months. Automatically taking 192USD out of my account.
I tried contacting them that this was a mistake and i had no further interest in their products. I should be able to get a refund as no products were yet sent. But they refused. I wrote this on their social media and they just deleted the msg and blocked me.
I love the tokyo treats box they have the best candy and drinks so many different varieties of chocolates and chips the drinks are amazing
I love receiving my box every month. I can't wait to try the Kit Kat's every time. Also love trying all the new things every month it's like my birthday once a month
I'm so happy I received my package every year 2 times a year I am happy with three months of box and I am never disappointed thank you again for quality and cheap products I am French and it always makes me happy to receive packages from tokyotreat top for this month with snackmas :) I highly recommend thanks again
It took 3 days to get it.
It's well packed and everything looks delicious, now we just have to eat it all :)
This is a great service if your wanting authentic snacks from japan. Each box usually contains a good assortment of snacks, including a few high end snacks. You can choose the cheaper classic box or the more expensive premium box. I think its worth it just to pony up and go premium. I currently have the classic subscription and while its perfectly fine, I miss out on a lot of kit kats and premium items. The service is a little pricey but its worth it to get that box in the mail every month. Also be aware shipping is 11$ per box. Their website is very intuitive and its easy to upgrade, downgrade, or prepay subscriptions. Overall, I am very pleased with the service and the snacks they send me.
Always a great assortment of snacks, both sweet and savoury, love the drinks you get as well, absolutely love my snack boxes
Just received my November box and I've waited approximately for 2 weeks only.
What makes this box full of delicious imported goods is you ma aged to deliver me the box on my partners birthday. As she's from America and with me currently in the UK it makes her birthday during lock down that much more pleasant than it was. Thanks.
This December Box was the best month of my subscription so far, hands down, promote the item assorter. They have really put a lot of thought into this month. Occasionally I find the box to be filled with too many savoury items or too many sweet items, but TokyoTreat really got it absolutely perfect for the holiday month! If I were to end my subscription I would seriously rejoin just for December. This months treats were just exceptional in quality and taste. With my highlights being the Pepsi Caramel Punch, Melty Kiss Matcha, Choco Daifuku, which are premium items that will definitely keep me from downgrading anytime soon. Plus ALL the classic items, seriously, ALL. So much so that I wish I had another box. Even the Pokemon Christmas Party Choco Corn which I didnt like last time had me craving another bag. The only items I didn't like was the KitKat Sparkling Wine because I hate Wine but my mother loved it, taking a bite was seriously like drinking a sip of wine. Also did not like the Mashro, but if I had a kid I'm sure they would have gobbled up the little soft pillow confectionary. Always love the Cream roll cakes and crispy corn snack variations. Please bring back that Icypole from the September month! (Put one in every box!) Super impressive month, Fast delivery. (Please bring back that Icypole from the September month! Put one in every box!) I can't wait for more seasonal boxes!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members