TokyoTreat Reviews Summary
The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
The box presentation is adorable, and all the snacks are great! I really enjoyed digging through all the goodies and was so satisfied with the experience that I signed up for a 6 month subscription.
Everything arrived at home very quickly and all items were as advertized. I will be buying from them again.
Very pleased with the box, came in good shape and a week before the expected delivery date. All snacks were inside and looked delicious. The popular snacks from japan look amazing and even the unknown ones. 100% recommend.
Amazing candies and very delicious, even the shipping time was really good, I will entendí my subscription
So many out of the ordinary things!
I really like it and most of them are delicious! Im always happy when i get my Box.
I love this japanese snack. Every month there is different drink, candy, etc. And we get lots of them as compare to the price. I have a 6 month subscription.
Our family loves to try the new yummy treats each month. It has become a funny family tradition to open together and share them over the course of the month.
We FaceTime with our niece and nephew throughout the month and enjoy trying the snacks together. COVID has made our normal holiday visit hard, but we had to get creative to spend time with our littles. Thank you TokyoTreat for creating an opportunity for us.
I ordered a wonderful surprise for myself. There is a lot of fun in this tightly packed box. Plenty of well-curated snacks to try. Go Premium. You're ordering snacks from Tokyo, so why skimp?
I get a box every month for me and my kids to share. They always look forward to sharing all the goodies and trying new things! Amazing box of treats!
Tokyo Treat is great for making a surprise with something special to someone close. The shipping is currently very fast and you have enough time to get it till Christmas! A lot of nice, sweet, salty and interesting sweets in the package. Its worth it!
I always love receiving their packages and trying new flavours! 110% recommend - this time around I got a drink as well so I'm super excited to try that
Our first box just arrived and it was so much fun discovering what was inside! I love that the snacks are full size and a good variety. Can't wait for next month!
You get full sized items of real Japanese treats and snacks! They're way bigger and way more than I expected. I love that there's always a drink in the premium box as well to really get a spectrum of all the flavors that are popular in Japan. And that we can never get any of these flavors outside Japan
Monthly snack boxes from Japan, what more can I say. Although we cannot travel at this time, we can still enjoy snacks from Japan at our own homes. These snack boxes have a diverse selection of snacks and candies each month for you to try: a FULL size bag of Kitkats and a drink. I think you'll get a good value from this subscription box and be able to try out different Japanese snacks. Well worth!
Friends, I want to share my sad experience with you. If you want to order something from Tokyotreat, then it is better to think twice before contacting this guys. In May I ordered the Premium 6 Month Plan, during which I had to receive 1 box of japanese sweets and snacks every month. The money was withdrawn for 6 months immediately. My packages went to Ukraine very slowly, but I was still very happy. Each box was like a small celebration.
Every month I was offered to extend my package for another 6 months with nice bonuses, but I always refused, because I only wanted to try it once. Moreover, 2 boxes out of 6 have not yet arrived.
And now, 6 months later, without warning, the money was automatically withdrawn from me for the next 6 months plan. I did not order this and immediately contacted support. Where they told me that they could not return the money and, having paid for the first tariff plan, I signed up for a subscription, according to which they have the right to withdraw money from me without warning. Referring to a clause in the agreement that I cannot even check, because the site's functionality does not allow it.
I complained to my credit card company, probably now we will sue, but in any case, be careful! Tokyotreat withdraw money without warning!
I've absolutely love Tokyo treat, always comes with a drink which is an amazing touch to have in a box, the box is always jammed back with new snacks there hasn't been the same snack twice and if is the same it's usually a different flavor these guys are amazing and I highly recommend giving them a shot
The variety of snacks and communicate is good if you have a problem. My partner loves all the stuff in every box I'm a little fussier than him but love most of it!
This was my first TokyoTreats box and I loved it! Fantastic selection of snacks and a high quality informative booklet! I love their online forum chat it feels like a community :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members