The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I got my first box this month and it was even better than expected! The shipping was extremely fast as well. I haven't tried everything yet however I'm very excited to! There's a fun variety of snacks and I especially love how there is a theme each month with amazing special treats! I can't wait to receive my next box. Definitely worth the money.
My family an I always look forward to recieving our next box. We have never been dissapointed with the many different treats we have received.
This is my first time buying a TokyoTreat box and I literally bought it last minute and expected the shipping to take longer but it arrived today and I was so happy! This box may not be for me (since I'm gifting it to a friend), but the snacks look so delicious and fulfilling! The box is a stunning orange color and I double checked if everything was in there and it totally was! Once I save up enough money, I'll definitely get one for myself! Thank you! (Original post on facebook!)
I ordered a 3 month subscription to the service, but they charged me for 12 months! That's way more than I wanted to spend! Beware, in the hard to find terms of service, it says they will not give reasons for any reason, even though this was their fault! There is no US phone number and when you email them, if you get a response at all, it just says they received your email and does not address your question. I would not recommend this service to anyone!
I finally received my box. It has a variety of snacks that are really tasty! Also, I'm really excited for the next one! Thank you TokyoTreat
Tokyo Treat has great treats...
Tokyo Treat has some of the best Japanese treats, candy, sweet or savoury and I truly love their variations and flavors of kit Kats they have to offer each month
I got my first box. All of them was really surprise me and delivery earlier than I respect. And actually this is great for me because the box arrived on New Year's Eve. I feel that like a present
A fun and exciting experience! Got a subscription as a Christmas present. I am especially excited to try the New Year's Lucky Bubbly Taiyaki, a snack I've seen in the anime I watch and have always wanted to try. A large variety of other snacks included as well—I highly recommend #TokyoTreat!
Extremely fast shipping and delicious snacks. I have ordered several times before and haven't been disappointed!
(Please note that I am doing this review for a chance of winning some special kitkats)
All the selected items are tremendously good. N selected wisely from drinks to chews to savoury to sweets to binge type too. All snacks correspond to seasonal months. Loving it
It shipped really fast, it taste amazing. I am extremely happy with my shipment. I am sure to be buying more.
Very unflexible and stubborn, they want to charge >10 USD extra shipping and refuse to refund. Scammy, first charge a clear price, then ask for more money otherwise no shipping of boxes. In addition of automatic subscription renewal. Very annoying, would not buy from them any more. Sorry cannot recommend.
Love these boxes of sweets from Tokyo treat. Always a pleasure to experience what you get from exciting sweets this time.
Best snacks ever! All my family are happy to get box from TokyoTreat monthly. Big variety of goods, fast shipment and a lot of hapinesss when we get it. Thank you!
This company is so dishonest. I paid for September box in August and never received it only to go on Reddit and see that this is a regular occurrence where people don't receive their boxes and never get refunds just some automated mail from your customer service. I wouldn't recommend anyone purchasing from these people. They're scam artists.
So this is my first box and I'd have to say it was a great experience and I fully enjoyed the contents of the box (treats where pretty good)
I love receiving different treats each month from my favourite country, Japan!
The themed boxes are especially cute!
Couldn't recommend enough!
My premium box came super fast during holidays time, and had some awesome treats that I wish I could get more of!
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I've always been a fan of Japanese culture. I've purchased Japanese treats before at conventions and loved them. I regret choosing TokyoTreat though.