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TokyoTreatReviews 730

3.1
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TokyoTreat Reviews Summary

The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
243
value
247
shipping
239
returns
115
quality
242
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
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Tokyo Treat
January 7, 2021

I got my first box this month and it was even better than expected! The shipping was extremely fast as well. I haven't tried everything yet however I'm very excited to! There's a fun variety of snacks and I especially love how there is a theme each month with amazing special treats! I can't wait to receive my next box. Definitely worth the money.

Date of experience: January 6, 2021
Canada
1 review
0 helpful votes
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Fantastic
January 6, 2021

My family an I always look forward to recieving our next box. We have never been dissapointed with the many different treats we have received.

Date of experience: January 5, 2021
Minnesota
1 review
0 helpful votes
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First Time!
January 6, 2021

This is my first time buying a TokyoTreat box and I literally bought it last minute and expected the shipping to take longer but it arrived today and I was so happy! This box may not be for me (since I'm gifting it to a friend), but the snacks look so delicious and fulfilling! The box is a stunning orange color and I double checked if everything was in there and it totally was! Once I save up enough money, I'll definitely get one for myself! Thank you! (Original post on facebook!)

Date of experience: January 5, 2021
New Jersey
1 review
6 helpful votes
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I ordered a 3 month subscription to the service, but they charged me for 12 months! That's way more than I wanted to spend! Beware, in the hard to find terms of service, it says they will not give reasons for any reason, even though this was their fault! There is no US phone number and when you email them, if you get a response at all, it just says they received your email and does not address your question. I would not recommend this service to anyone!

Date of experience: January 5, 2021
Greece
1 review
0 helpful votes
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I finally received my box. It has a variety of snacks that are really tasty! Also, I'm really excited for the next one! Thank you TokyoTreat

Date of experience: January 4, 2021
Norway
1 review
0 helpful votes
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Amazing
January 4, 2021

So many amazing goodies inside! I feel like I'm in Japan. I also love that there's a drink included.

Date of experience: January 4, 2021
Australia
1 review
0 helpful votes
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Tokyo Treat has great treats...

Tokyo Treat has some of the best Japanese treats, candy, sweet or savoury and I truly love their variations and flavors of kit Kats they have to offer each month

Date of experience: January 3, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent
January 2, 2021

I love these boxes each and every month. They are always so much fun and everything is so tasty. It's such a joy to receive.

Date of experience: January 2, 2021
California
1 review
0 helpful votes
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Great Service
January 1, 2021

I got my first box. All of them was really surprise me and delivery earlier than I respect. And actually this is great for me because the box arrived on New Year's Eve. I feel that like a present

Date of experience: December 31, 2020
Pennsylvania
1 review
0 helpful votes
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A fun and exciting experience!
January 1, 2021

A fun and exciting experience! Got a subscription as a Christmas present. I am especially excited to try the New Year's Lucky Bubbly Taiyaki, a snack I've seen in the anime I watch and have always wanted to try. A large variety of other snacks included as well—I highly recommend #TokyoTreat!

Date of experience: December 31, 2020
GB
1 review
0 helpful votes
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Amazing snacks!
January 1, 2021

Extremely fast shipping and delicious snacks. I have ordered several times before and haven't been disappointed!
(Please note that I am doing this review for a chance of winning some special kitkats)

Date of experience: December 31, 2020
India
1 review
0 helpful votes
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Curated selection
December 31, 2020

All the selected items are tremendously good. N selected wisely from drinks to chews to savoury to sweets to binge type too. All snacks correspond to seasonal months. Loving it

Date of experience: December 30, 2020
Sweden
1 review
0 helpful votes
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So good service
December 29, 2020

It shipped really fast, it taste amazing. I am extremely happy with my shipment. I am sure to be buying more.

Date of experience: December 28, 2020
Switzerland
1 review
0 helpful votes
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Very unflexible and stubborn, they want to charge >10 USD extra shipping and refuse to refund. Scammy, first charge a clear price, then ask for more money otherwise no shipping of boxes. In addition of automatic subscription renewal. Very annoying, would not buy from them any more. Sorry cannot recommend.

Date of experience: December 28, 2020
Denmark
1 review
0 helpful votes
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Best snacks from Japan
December 29, 2020

Love these boxes of sweets from Tokyo treat. Always a pleasure to experience what you get from exciting sweets this time.

Date of experience: December 28, 2020
Lithuania
1 review
0 helpful votes
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Best snacks ever!
December 25, 2020

Best snacks ever! All my family are happy to get box from TokyoTreat monthly. Big variety of goods, fast shipment and a lot of hapinesss when we get it. Thank you!

Date of experience: December 25, 2020
Nigeria
1 review
0 helpful votes
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Scam Company
December 24, 2020

This company is so dishonest. I paid for September box in August and never received it only to go on Reddit and see that this is a regular occurrence where people don't receive their boxes and never get refunds just some automated mail from your customer service. I wouldn't recommend anyone purchasing from these people. They're scam artists.

Date of experience: December 24, 2020
Washington
1 review
0 helpful votes
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New great experience
December 22, 2020

So this is my first box and I'd have to say it was a great experience and I fully enjoyed the contents of the box (treats where pretty good)

Date of experience: December 21, 2020
Australia
1 review
0 helpful votes
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So good!
December 20, 2020

I love receiving different treats each month from my favourite country, Japan!

The themed boxes are especially cute!

Couldn't recommend enough!

Date of experience: December 18, 2020
Georgia
1 review
0 helpful votes
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Fast and delicious!
December 18, 2020

My premium box came super fast during holidays time, and had some awesome treats that I wish I could get more of!

Date of experience: December 18, 2020