business logo of TokyoTreat

TokyoTreatReviews 730

3.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate TokyoTreat?
grey star
grey star
grey star
grey star
grey star

TokyoTreat Reviews Summary

The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
243
value
247
shipping
239
returns
115
quality
242
This company does not typically respond to reviews

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
Follow Ricardo P.
Unfollow Ricardo P.
Share Review
Report Review

It's well packaged and has that surprise factor that I love. I'm a huge fan of this box, and I will continue to be for several years for sure.

Date of experience: March 10, 2021
California
1 review
0 helpful votes
Follow Angela J.
Unfollow Angela J.
Share Review
Report Review

Perfect Balance!
March 9, 2021

I have tried 4 diff snack subcription boxes over time. None of them have been so well curated as Tokyo treat. Usually in the other boxes there is excessive sweets with a lot of hard candy and stuff I am not interested in. Tokyo treat is the first box that I actually like every item, nothing gets wasted, and a great balance of snacks, not to mention as someone who seeks out interesting snacks and know all the usual ones from japan, a lot of the snack I have never seen in the box. Love Love Love, as long as the quality stays this level you have a loyal customer! Thank you Tokyo Treat team! <33

Date of experience: March 9, 2021
New York
1 review
0 helpful votes
Follow Amanda L.
Unfollow Amanda L.
Share Review
Report Review

Such a variety
March 9, 2021

Amazing variety of products.
The shipping was extremely prompt.
Packaging is always adorable and they way they present the products is very nice

Date of experience: March 9, 2021
California
1 review
2 helpful votes
Follow Kevin L.
Unfollow Kevin L.
Share Review
Report Review

They SELL your email and personal information
March 8, 2021

The product itself is okay, but they will SELL YOUR PERSONAL INFORMATION. I chose a name/email combination exclusively for TokyoTreat, and later received targeted ads from a third-party for that "identity".

Date of experience: March 8, 2021
Oregon
1 review
0 helpful votes
Follow Hannah Y.
Unfollow Hannah Y.
Share Review
Report Review

Love this box!
March 8, 2021

Tokyo Treat is sent straight from Japan and has a great mix of both savory and sweet flavors. I would recommend getting the premium box though, some of the best items are only via premium. I personally am super excited for my next box.

Date of experience: March 6, 2021
Michigan
1 review
0 helpful votes
Follow Alex P.
Unfollow Alex P.
Share Review
Report Review

Amazing!
March 7, 2021

I've been using Tokyo for over a year now and don't see myself stopping. I love the selections, I love streak and I love it when they throw in freebies! Keep up the great work guys!

Date of experience: March 5, 2021
Australia
1 review
0 helpful votes
Follow Haley M.
Unfollow Haley M.
Share Review
Report Review

Great snack box
March 7, 2021

Great variety and amount of snacks, good value.
It's exciting to see what each month has in stall.
Shipping is also fast too

Date of experience: March 5, 2021
Sweden
1 review
0 helpful votes
Follow Stina H.
Unfollow Stina H.
Share Review
Report Review

Really fast shipping from Japan to Sweden. Not too expensive and a great selection. The premium subscription is definetly the wait to go.

Date of experience: March 5, 2021
Ireland
1 review
0 helpful votes
Follow Aleksandra N.
Unfollow Aleksandra N.
Share Review
Report Review

Aleksandra
March 4, 2021

I Love Tokio treats. Its big fun when you open a mistery box and trying new taste. I will order this again.

Date of experience: March 4, 2021
Georgia
1 review
0 helpful votes
Follow Layomi O.
Unfollow Layomi O.
Share Review
Report Review

I can't wait to win a free kit kats. I really love kit kat hug and kisses mwah love and keep going for great interesting flavors ok.

Date of experience: March 3, 2021
Colorado
1 review
0 helpful votes
Follow Brittany M.
Unfollow Brittany M.
Share Review
Report Review

So worth it
March 4, 2021

We've been shopping around for Japanese snack boxes and I'm so so glad we decided to go with TokyoTreat! Such a good variety and the shipping was way faster than expected.

Date of experience: March 3, 2021
Kansas
1 review
0 helpful votes
Follow Brian T.
Unfollow Brian T.
Share Review
Report Review

I get the premium box and the unique kitkat flavors have not disappointed me yet. Some of the treats seem very simple or plain compared to treats you would get in the US that are overloaded with sugar and that's what I love about TokyoTreat. Even as a young child I never really enjoyed super sugary treats.

Date of experience: March 3, 2021
Texas
1 review
0 helpful votes
Follow Fernando D.
Unfollow Fernando D.
Share Review
Report Review

Shipping
March 4, 2021

Everything about this was perfect expect for shipping, they shipped it to the wrong address so I had to talk with them to fix it but other than that everything was perfect. Everything was delicious and was amazing

Date of experience: March 3, 2021
Belgium
1 review
0 helpful votes
Follow Arno D.
Unfollow Arno D.
Share Review
Report Review

Memories
March 4, 2021

It's a really nice way to remember Japan while living in lockdown in my own country! The delivery is on point!

Date of experience: March 3, 2021
Florida
2 reviews
0 helpful votes
Follow Mags S.
Unfollow Mags S.
Share Review
Report Review

Not worth it
March 3, 2021

Didn't really care for the products, many cheap products. When I tried to cancel they still charged me for another month and refuse to refund even though they never shipped anything. Some items were damaged. They offered no recourse for damaged items.

Date of experience: March 3, 2021
GB
1 review
0 helpful votes
Follow India P.
Unfollow India P.
Share Review
Report Review

Tasty
March 4, 2021

Tasty treats with reasonable prices. Came earlier than I thought it would which is great! Will be ordering again.

Date of experience: March 3, 2021
California
1 review
0 helpful votes
Follow S M.
Unfollow S M.
Share Review
Report Review

Snacky Snacky!
March 3, 2021

Got a 3 month subscription for my son and his bestie for Christmas. Due to covid, they FaceTime each other to do the grand Box opening together and spend a very pleasant 2 hours eating and discussing every snack. They loved it so much that we bought another 6 month subscription and got 4 other households in on the fun. The snacks are all literally snack sized and that drink is always great. I can't say enough how much fun these boxes are.

Date of experience: March 3, 2021
Nebraska
1 review
0 helpful votes
Follow Aimee M.
Unfollow Aimee M.
Share Review
Report Review

Great snacks
March 2, 2021

Loved the new flavors I got to try in the March 2021 box and that all the snacks were full size. I even got a drink that I was apprehensive about trying and I loved it!

Date of experience: March 1, 2021
Oregon
1 review
0 helpful votes
Follow Heather M.
Unfollow Heather M.
Share Review
Report Review

New customer
February 28, 2021

Not a fan of peach items but cool to experience other foods from Japan like the dessert products, not too sweet.

Date of experience: February 27, 2021
Texas
2 reviews
0 helpful votes
Follow Nicole W.
Unfollow Nicole W.
Share Review
Report Review

I have yet to get a bad box, and I seem to find a new favorite every time. I LOVE IT, it is so much fun trying new snacks and drinks from Japan

Date of experience: February 27, 2021