On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have tried 4 diff snack subcription boxes over time. None of them have been so well curated as Tokyo treat. Usually in the other boxes there is excessive sweets with a lot of hard candy and stuff I am not interested in. Tokyo treat is the first box that I actually like every item, nothing gets wasted, and a great balance of snacks, not to mention as someone who seeks out interesting snacks and know all the usual ones from japan, a lot of the snack I have never seen in the box. Love Love Love, as long as the quality stays this level you have a loyal customer! Thank you Tokyo Treat team! <33
Amazing variety of products.
The shipping was extremely prompt.
Packaging is always adorable and they way they present the products is very nice
The product itself is okay, but they will SELL YOUR PERSONAL INFORMATION. I chose a name/email combination exclusively for TokyoTreat, and later received targeted ads from a third-party for that "identity".
Tokyo Treat is sent straight from Japan and has a great mix of both savory and sweet flavors. I would recommend getting the premium box though, some of the best items are only via premium. I personally am super excited for my next box.
I've been using Tokyo for over a year now and don't see myself stopping. I love the selections, I love streak and I love it when they throw in freebies! Keep up the great work guys!
Great variety and amount of snacks, good value.
It's exciting to see what each month has in stall.
Shipping is also fast too
Really fast shipping from Japan to Sweden. Not too expensive and a great selection. The premium subscription is definetly the wait to go.
I Love Tokio treats. Its big fun when you open a mistery box and trying new taste. I will order this again.
I can't wait to win a free kit kats. I really love kit kat hug and kisses mwah love and keep going for great interesting flavors ok.
We've been shopping around for Japanese snack boxes and I'm so so glad we decided to go with TokyoTreat! Such a good variety and the shipping was way faster than expected.
I get the premium box and the unique kitkat flavors have not disappointed me yet. Some of the treats seem very simple or plain compared to treats you would get in the US that are overloaded with sugar and that's what I love about TokyoTreat. Even as a young child I never really enjoyed super sugary treats.
Everything about this was perfect expect for shipping, they shipped it to the wrong address so I had to talk with them to fix it but other than that everything was perfect. Everything was delicious and was amazing
Didn't really care for the products, many cheap products. When I tried to cancel they still charged me for another month and refuse to refund even though they never shipped anything. Some items were damaged. They offered no recourse for damaged items.
Got a 3 month subscription for my son and his bestie for Christmas. Due to covid, they FaceTime each other to do the grand Box opening together and spend a very pleasant 2 hours eating and discussing every snack. They loved it so much that we bought another 6 month subscription and got 4 other households in on the fun. The snacks are all literally snack sized and that drink is always great. I can't say enough how much fun these boxes are.
Loved the new flavors I got to try in the March 2021 box and that all the snacks were full size. I even got a drink that I was apprehensive about trying and I loved it!
Not a fan of peach items but cool to experience other foods from Japan like the dessert products, not too sweet.
I have yet to get a bad box, and I seem to find a new favorite every time. I LOVE IT, it is so much fun trying new snacks and drinks from Japan
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.