The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I am happy to click on a little button to say my experience was excellent but I do not appreciate a survey that requires me to submit text/comments before my survey answer can be submitted. This is the last time I will answer a survey for tuckernuck.
I am obsessed with the Tuckernuck line. I pretty much own every piece that comes out. I get compliments every time I wear something from Tuckernuck.
Great customer service! Easy free online returns! Good quality products!
Love this site. It is so easy to shop. Such great clothes.
I had a lovely experience navigating the website, it was my first time! I was influenced by one of my favorite *******@mixandmatchmadness into buying the most classy and special dress. My favorite part about my shopping experience was that there were a LOT of pictures which helped me decide on the size as well as the size chart!
Fabulous selection of preppy clothing at all price points. Shipping is fast. Returns are easy and efficient. So glad I finally found Tuckernuck!
Snagged a dress I've been eyeing on sale recently. Super fast shipping and the return process was easy! (Too big). Bought a smaller size and couldn't be happier. Definitely shopping with Tuckernuck again.
I have been waiting on a dress for 1 month and just called only to find out it had been cancelled the day after I ordered it because it had run out of stock. I was of course refunded but never given any notice. Not a good first experience
I wasn't sure that I should order this dress because it looked so youthful. I'm 5'4", 36b, 138lbs.( 10lbs. Overweight!) & 66yo.
I ordered the M after reading many reviews & looking at posted pictures.
The dress was a wrinkled mess when I unpacked it. I tried it on & it fit PERFECTLY!
The only feature that I thought excessive was the sleeves. They looked like the Seinfeld "puffy sleeve" episode. I immediately took it to my miracle seamstress & had her reduce the sleeves.
I then washed it in cold regular cycle, hung to dry & ironed it. I now have a white, Summery dress that can go casual Chic to elegant.
I did have to get a low back strapless bra.
Despite, the cotton fabric being slightly heavy, it still works in our scorching Texas heat.
It washes beautifully
Dress was perfect (and I had a coupon code)! Amazing customer service, as always.
I love Tuckernuck and everything they have on their site! The customer service is always 100% and they always go above and beyond to help if there is ever an issue. It will always be my #1 go to website to shop whenever I need clothing
I ordered two dresses in the size recommended but neither fit. And they each fit different so clearly not standard sizing between the dresses. Customer service was awesome and made return very easy!
Bought two dresses and one didn't fit. It was easy to return and would definitely buy again.
Tried two different types of shoes and liked them both so much I kept both pairs. This is my first of more!
I found Tuckernuck on instagram and was skeptical as there are so many brands that don't live up to the hype this brand does! The quality is superior, the shipping is fast and the prices are great for the quality! I have referred so many friends and they love Tuckernuck too!
Although I had not realized that the fabric of the sweatshirt was so thick, it is quite comfortable to wear and the style is pleasing!
I have been very satisfied with my online Tuckernuck shopping experience.
The clothing is beautiful and high quality. I needed to exchange a few things to figure out sizing and the exchange/return process was swift and easy.
Your sizing is not uniform site wide. Medium are small on one item and very large on another! Very difficult to know what size to order. Sizing is very inconsistent.