The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
The dresses arrived in a couple of days after ordering them. I found one size fit better than another. I used the online shipping to print a return label. I shipped the items back and received a refund in a short period of time. It was a great experience, quick and convenient.
Excellent customer service staff very helpful and followed up
I love the dress I purchased for an upcoming wedding. Been a while since getting a dress-up dress for something special.
They always to respond to my questions and take care of issues immediately. Their product is beautiful and always quality.
Overall, it's very easy to find what I'm looking for and shop on the tnuck site. However, whenever I log into my account the amount of things in my cart multiplies making the checkout process frustrating as I have to remove multiple items (mostly duplicates) before actually checking out.
I sent a return via USPO as directed one week ago. I still have not received any confirmation of the dress being received at your end or a credit. Previously things were sent FedEx and credits were issued very quickly.
Tuckernuck is top notch - in all regards. They are rarely out of the size I prefer, shipping is lightening fast, and their quality is amazing. The website is easy to use and ordering is a snap.
In the end the dress just look good on me, but it was a good quality dress. Returns were easy.
I unfortunataly had to send my item back, but only because the dress was too long on me. The return process was made very easy.
The discount code I had was not working and the customer service rep was so helpful making sure I was able to use my code! Beyond that, the shipping and packaging were very easy to use and came in great shape. My dress is very cute and I'm excited to wear it!
I never received my order. Tuckernuck
Hung up on my call when I wanted information. Awful. Are you a real company?
I popped into the Georgetown shop for a last minute dress to wear to a wedding. I found the perfect dress and was very pleased with the gals that assisted me. The dress is a gorgeous fabric with a terrific fit. Also, great for dancing! I also think the trim is a terrific detail.
Love all my purchases and the styles are very appealing to me
As always, when I need to add to my wardrobe, I immediately peruse the Tuckernuck inventory to see what new finds I can consider. The site is well organized and updated, the inventory and new arrivals are wonderful, and shipping is fast. I love that Tnuck offers dresses in larger sizes, with shapes and patterns that flatter.
Overall a great experience. 2 out of 3 dresses worked beautifully and 1 needed to be returned. Easy return. Fast shipping. Dresses are comfortable and very pretty.
I've been an Andre Assous fan fir over 25+yrs! MOSt comfy shoes thst are stylish! So I ordered these wedge shoes as neutral for sumner. It s so pretty/ looks great & seemed comfy. I always wear 2-3" wedges!
Unfortunately, this is the 1st Andre Assous were not comfy as you walk in house for 5 mins. I am so disappointed and upset and I had to return!
Absolutely the best dress for every body type! I now have it in all 3 colors and I get stopped every single time I wear it. "Excuse me, I LOVE your dress, where did you get it?!"
Everyone was pleasant that I spoke to and very helpful. Only problem I have is shipping via USPS is terrible and slow. One item was sent to the wrong location, which has happened before when I placed an order and it sent via USPS.
Good fit and structured enough to dress it up. Love the collar.