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TuckernuckReviews 1,788

3.6
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Tuckernuck Reviews Summary

The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
169
quality
654
South Carolina
1 review
0 helpful votes
Follow CATHERINE P.
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The dresses arrived in a couple of days after ordering them. I found one size fit better than another. I used the online shipping to print a return label. I shipped the items back and received a refund in a short period of time. It was a great experience, quick and convenient.

Date of experience: August 26, 2022
Louisiana
1 review
0 helpful votes
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Best customer service
August 26, 2022

Excellent customer service staff very helpful and followed up

Date of experience: August 26, 2022
District of Columbia
1 review
0 helpful votes
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Dress
August 26, 2022

I love the dress I purchased for an upcoming wedding. Been a while since getting a dress-up dress for something special.

Date of experience: August 26, 2022
Texas
1 review
0 helpful votes
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Great customer service
August 26, 2022

They always to respond to my questions and take care of issues immediately. Their product is beautiful and always quality.

Date of experience: August 26, 2022
Massachusetts
1 review
0 helpful votes
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Overall, very nice site
August 26, 2022

Overall, it's very easy to find what I'm looking for and shop on the tnuck site. However, whenever I log into my account the amount of things in my cart multiplies making the checkout process frustrating as I have to remove multiple items (mostly duplicates) before actually checking out.

Date of experience: August 26, 2022
Florida
2 reviews
0 helpful votes
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Returns
September 25, 2022

I sent a return via USPO as directed one week ago. I still have not received any confirmation of the dress being received at your end or a credit. Previously things were sent FedEx and credits were issued very quickly.

Date of experience: August 26, 2022
New Jersey
1 review
0 helpful votes
Follow JENNIFER I.
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Tuckernuck is top notch - in all regards. They are rarely out of the size I prefer, shipping is lightening fast, and their quality is amazing. The website is easy to use and ordering is a snap.

Date of experience: August 26, 2022
District of Columbia
1 review
0 helpful votes
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Dress just wasn't for me
August 26, 2022

In the end the dress just look good on me, but it was a good quality dress. Returns were easy.

Date of experience: August 26, 2022
Texas
1 review
0 helpful votes
Follow LINDSAY Z.
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I unfortunataly had to send my item back, but only because the dress was too long on me. The return process was made very easy.

Date of experience: August 25, 2022
Washington
1 review
0 helpful votes
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Very helpful!
August 25, 2022

The discount code I had was not working and the customer service rep was so helpful making sure I was able to use my code! Beyond that, the shipping and packaging were very easy to use and came in great shape. My dress is very cute and I'm excited to wear it!

Date of experience: August 25, 2022
New Jersey
1 review
0 helpful votes
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Order
September 24, 2022

I never received my order. Tuckernuck
Hung up on my call when I wanted information. Awful. Are you a real company?

Date of experience: August 25, 2022
Virginia
1 review
0 helpful votes
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Shopping Experience and Product
August 25, 2022

I popped into the Georgetown shop for a last minute dress to wear to a wedding. I found the perfect dress and was very pleased with the gals that assisted me. The dress is a gorgeous fabric with a terrific fit. Also, great for dancing! I also think the trim is a terrific detail.

Date of experience: August 25, 2022
Georgia
2 reviews
0 helpful votes
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Love at first sight
August 25, 2022

Love all my purchases and the styles are very appealing to me

Date of experience: August 25, 2022
Connecticut
1 review
0 helpful votes
Follow JENNIFER G.
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As always, when I need to add to my wardrobe, I immediately peruse the Tuckernuck inventory to see what new finds I can consider. The site is well organized and updated, the inventory and new arrivals are wonderful, and shipping is fast. I love that Tnuck offers dresses in larger sizes, with shapes and patterns that flatter.

Date of experience: August 25, 2022
North Carolina
1 review
0 helpful votes
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Overall a great experience. 2 out of 3 dresses worked beautifully and 1 needed to be returned. Easy return. Fast shipping. Dresses are comfortable and very pretty.

Date of experience: August 25, 2022
New York
2 reviews
0 helpful votes
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I've been an Andre Assous fan fir over 25+yrs! MOSt comfy shoes thst are stylish! So I ordered these wedge shoes as neutral for sumner. It s so pretty/ looks great & seemed comfy. I always wear 2-3" wedges!

Unfortunately, this is the 1st Andre Assous were not comfy as you walk in house for 5 mins. I am so disappointed and upset and I had to return!

Date of experience: August 25, 2022
New York
1 review
0 helpful votes
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Salma dress!
August 25, 2022

Absolutely the best dress for every body type! I now have it in all 3 colors and I get stopped every single time I wear it. "Excuse me, I LOVE your dress, where did you get it?!"

Date of experience: August 25, 2022
Virginia
1 review
0 helpful votes
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Wonderful
August 25, 2022

Everyone was pleasant that I spoke to and very helpful. Only problem I have is shipping via USPS is terrible and slow. One item was sent to the wrong location, which has happened before when I placed an order and it sent via USPS.

Date of experience: August 25, 2022
Alabama
1 review
0 helpful votes
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Great tunic!
August 25, 2022

Good fit and structured enough to dress it up. Love the collar.

Date of experience: August 25, 2022
Florida
3 reviews
0 helpful votes
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Quality
August 25, 2022

Quality and stylish clothing. Fast shipping. I have NEVER been disappointed with their clothes or service.

Date of experience: August 25, 2022