The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
My Tuckernuck pieces are the ones I reach for most often when going out, packing for vacation or traveling for work events. The sleeveless white Kenzo dress I just purchased will be the perfect addition for an upcoming vacation.
I'm very happy with my purchases from Tuckernuck.
Everything I have received has been excellent quality and just what I wanted.
Finally to find a line of clothing that is first quality and priced reasonably! I love both of the dresses I purchased and will look forward to wearing them!
Easy to order and even needed to exchange because both dresses were too big.
I originally ordered a dress in xxxl. I immediately realised I ordered the wrong size and contacted your company starting at 9 a.m. via phone. After 5-6 attempts with no answer or ability to leave a message, I emailed. Your response was that I should just proceed and order the correct size. You were too busy to make an exchange. With time being of the essence, I paid for overnight shipping on both. Both were shipped the same day, but one dress came 4 days later. One dress was too big and one was too small. So I spent $100+ dollars on shipping because you couldn't simply change my order. Your stated hours say you open at 9 for phoning, yet no one answers. I'll spend my hard earned dollars elsewhere.
Please deliver my shirt OR refund my money. This is my second request.
Awesome clothes. Helpful reviews! Love free shipping and returns. I get compliments on everything I have purchased. LOVE THIS SITE!
Though i have seen negative reviews on the quality... that is incorrect... the dress I bought is great quality. Cant wait to wear it to a wedding in a few days.
My order arrived within a week and was exactly as pictured. Nice quality and darling style. Have received many compliments on it. So glad I discovered this site!
I ordered the quilted long sleeved pullover. I always take a small but these were sized xsmall/ small, medium, etc. I ordered the xsmall /small. I plan to give it to my 10 year old granddaughter. My arms could not even fit in the sleeves. Unfortunately, it was sale item, no return. First time I have been disappointed in your products.
I purchased three of the ikat Kenzo dresses in different colors. I'm 5'4", 140 lbs and the medium fits perfectly. The length is just above my knees, not too short. They are lined and well made. I've received lots of compliments on them!
I have purchased clothing from Tuckernuck over the past 2 years and I am a very satisfied customer. Their clothing is well made and is a good value. It is also very easy to return items at no charge and for any reason.
I've always had a great experience with all the products I've purchased at Tuckernuck. They have a wide selection of timeless and classic pieces. Also, a nice range of price points including some of the more affordable items from the Tuckernuck line. Everything ships very fast and returns are free, but I rarely need to make a return!
Very good experience. Loved the dress! Fit well and great material.
Love your products. Have many in multiple colors. Your products look great on mature customers..
They shipped quickly and the product was exactly how described. I will definitely be buying from Tuckernuck again!
Very happy with the bright pink and red dress that I purchased - love the color and fit
Ordered a great cotton midi dress to throw on after coming off the beach. Love the color navy blue and this dress did not disappoint. Delivered in a few days!
I have 3 of your dresses & love them sooo much! I did order the Selma dress in green and was disappointed on how see-through it was so I had to return that one. Otherwise, I will absolutely be a return customer.