The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Bought this dress for fall; love the pattern and style and I knew I was taking a risk on sizing because it was on sale and not returnable. But I looked at the sizing chart and comments and was fairly certain that the large would fit. Ha! The Large is about equivalent to a size 8. There wasn't a chance this could ever button up the front. I guess I'll try to sell at a designer second hand shop. It is at least 2 sizes smaller than I am. What a huge disappointment. Not like the other Tuckernuck items I've purchased.
The clothes are good quality but customer service is very short and not very helpful.
The colors are beautiful and the fabric is dreamy.
I bought two dresses, both fit as expected and I received instant compliments upon wearing them. This is my new favorite brand.
I wore this dress to a wedding and it was a hit. I got so many compliments on the color, style and overall look! I love this dress and am considering purchasing the one that looks just like it that is sleeveless.
Great overall experience! From order to quality of materials to delivery on time!
Timely delivery + quality product! I will definitely be back again.
I wanted to return two items because I felt the fabric was cheap. It has been over a week and no word. I returned another item at the same time and received a refund in 3 days.
My niece needed a dress for a wedding was not having good luck in finding one. I saw the dress on your website and ordered it for her with expedited shipping.
The dress was perfect and she loved it. It took a lot of anxiety away from her shoulders!
The quality of the items reflects good fabric well stitched and the sizing is very good.
I was skeptical initially since I discovered Tuckernuck through an ad on social media and had hit or miss experience with other online retailers I'd tried through similar sources. This company is different. High quality clothing, realistic sizing guide with details on fit of models utilized in the photos, quick delivery, easy and efficient return process with no hidden fees. Being a heavy online clothing shopper, I'd put this in my top 5. I'll be a repeat customer in the future without hesitation.
I purchased the Collier dress in 2 colors because it looked like the perfect summer beach to bad attire. I followed all the size charts and ordered a medium for my 5'7" frame. The shoulders fit perfectly but the dress was too long! I would honestly hem the dress if it wouldn't ruin the look of it. Have to return both dresses.
LOVED LOVED LOVED this dress. The color is beautiful and it fits perfectly. I purchased this for a 70's themed party and it was perfect.
I had high hopes for Tuckernuck apparel. However, when I received my first order I couldn't believe the highest priced dress (Navy Royal Shirt Dress) was sent wadded up and so wrinkled I couldn't even tell if I liked the style or not. The dress was nice but totally not worth $198 it is listed as. The Red Claiborne Dress was nice except the material is so stiff it looks like I'm wearing football shoulder pads. The periwinkle Stella dress was nice material, but again totally not worth the $98 when I can get a similar item at Target, Loft, Gap etc.
Quality clothing. True to size. Easy ordering. Availability of products. Fast delivery. Exact representation of products. Never disappointed. One caveat: pricing perhaps a bit high.
Unfortunately you haven't processed my refund yet so I'm not entirely thrilled. The dress I ordered had a very cheap quality to the fabric so I returned it immediately.
I love Tuckernuck fashions, but have found the sizing sometimes confusing. In some things I take a large and some things I take an extra large, and never quite sure which is which. Therefore, I've had to alter a couple of things which of course increases the overall cost.
I placed an order online and it never shipped. I have called multiple times and also sent an email with no response. I would expect more out of a shopping platform with this price range.
Love my new dress! Very comfortable and tons of compliments!
I ordered earrings to wear for my wedding weekend. When I opened the box I realized they sent the wrong item. I contacted customer service Friday afternoon and got an Saturday am they would send a replacement via express mail. Monday I still had not received shipping info so I had to follow up. The item was received Thursday after myself and my family had already left for my wedding weekend.