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Michigan
1 review
0 helpful votes
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Cabs in Mansfield Ohio
September 2, 2022

TNT cab service in Mansfield Ohio has been really quick to get to me to keep every appointment without being late in the last 2 months of me using their service. The other cabs in Mansfield take forever to get to anything (c &d taxi). They don't seem to care about any appointment times always late. But TNT is Johnny on the spot. TNT is 49 565 2602 if you want to be on time.

Date of experience: September 1, 2022
Washington
1 review
0 helpful votes
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Shipped quick
May 26, 2022

Ordered a part for Lamborghini. Arrived in 2 days! From overseas. From Europe to washington. That's like 5000 miles away. I thought it would take months. TNT employees good job

Date of experience: May 26, 2022
Malaysia
2 reviews
4 helpful votes
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Request of payment
November 6, 2019

We upset about tnt. Previously item for duti import will pay upon recieved via bank transfer to tnt account. But now the asking for the payment first before hand over
Imagine we are busy or internet not available. Then just send to me and hand over after i done payment. But now they ask for payment first, what meaning of loyalty and continous support if they treat me as 1st time customer.
Really upset. Tnt world class courrier but certain staff tnt low class mentalitity
Thanks

Date of experience: November 6, 2019
Ukraine
114 reviews
1650 helpful votes
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I have only given TNT 4 Stars rather than 5 & that's because not a good track record for collecting when they should, but once they do the service is Excellent.

Date of experience: December 24, 2015
France
3 reviews
40 helpful votes
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Could be better
October 9, 2018

Pleeaaaase improve your collecting services. Other than that I have no other complaints. So far an ok service.

Date of experience: October 8, 2018
Australia
1 review
1 helpful vote
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We have a regular Driver Ron who delivers around the Artarmon 2064 Nsw area always makes rude insulting remarks. Have complained a few times to no avail. Tnt or Fedex have lost quiet a bit of business because of this person as we are using different couriers. No problems with other couriers who are always courteous.

Date of experience: March 20, 2023
GB
1 review
0 helpful votes
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Useless company
March 31, 2023

Useless company. Avoid at all costs! I've scheduled the collection and then failed to collect my parcel twice in a row day by day saying "company closed" when it's a residential address. Customer Service doesn't care and it's a bloody ping-pong with them. Never ever again. They are worse than Evri and Yodel.

Date of experience: March 31, 2023
GB
1 review
8 helpful votes
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Appalling
June 25, 2020

This is the second full day l have waited for a delivery and it has not arrived. 1st occasion it was delayed in transit and arrived damaged. No phone calls just didn't turn up and got new text informing of next day delivery. Same today, an absolute joke. Tried calling them but just saying we are busy! Another day wasted sat at my salon in this heat. Will have to do it all over again probably tomorrow? Not my choice of delivery company and would never choose or recommend them EVER. Only good thing was the delivery drivers very polite..

Date of experience: June 25, 2020
Canada
2 reviews
17 helpful votes
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I made the mistake to use their services for two parcels. Never again! The online tracking system is a joke, the same experience in talking to their customer support. I got conflicting information every day I called. Parcel arrived very late at the destination and also busted. STAY AWAY! Those are incompetent people and don't deserve your money and trust. Use alternatives if you can and avoid them at all cost.

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Nightmare Company!
December 3, 2019

There are no words to describe how bad this company is!

We've called them every day every day since Tuesday last week. Finally seemed to get somewhere yesterday. After speaking with TNT on Facebook and making multiple phone calls, we arranged to collect from the Edinburgh depot this morning only to find that it's not even there!

I contacted TNT today again to be told it will be on its way up to Edinburgh tonight - the same thing we've been told for the last week! I have no faith in this happening after being told this so many times already. Nightmare!

Shipment: *******

Date of experience: December 3, 2019
Cyprus
1 review
0 helpful votes
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TNT CYPRUS
January 24, 2022

As a business i used Tnt Cyprus for 10 months, sending hundreds of parcels to North America and Europe. The one star is for the delivery speed which was always excellent. Everything in Cyprus was a disaster. Incorrect invoicing, over charging, variable shipping rates and almost zero customer service. The lack of any customer service, very soon outweighed the benefits of a swift delivery service. If there was a handbook on how to run the worst service, tnt would be top! As a one off delivery you may be satisfied, but as a regular business partner, avoid at all costs. Terrible company to work with.

Date of experience: January 24, 2022
Spain
1 review
1 helpful vote
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Better hire a mule
March 16, 2023

Worst service EVER. Every single time my company has to use their services they messed up! I don't understand how a company can even survive in the market with such a terrible service.

Date of experience: March 16, 2023
GB
1 review
1 helpful vote
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DO NOT USE
November 10, 2020

I am now out of pocket £500 because of this company and their courier drivers. They must throw these packages around without a care in the world. Insurance purchased and will not compensate me, the item was completely smashed, I have provided proof including images etc. And they are not willing to do anything! Do not use!

Date of experience: November 10, 2020
GB
1 review
4 helpful votes
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Worst compoany I have ever dealt with. Parcels lost, no customer service, unanswered emails. Currently waiting 4 weeks for two parcels that should have been delivered 3 weeks ago, and I am losing business due to not having the stock... not that TNT care about that (or anything else)

Date of experience: April 27, 2022
GB
1 review
0 helpful votes
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Worse courier company
February 27, 2023

Phoned me asking if I'm waiting on a parcel and then asked lots of personal info so obviously I hung up and phoned customer services well 9 calls I made and each time I was fobbed off and even hung up on twice I needed to know if it was them. Disgusting service still haven't a clue and still no parcel. They literally told me my custom won't effect them if I take it else where so that's what I will do. I might only spend 100 quid a week but al spend it with a better company. Thanks for nothing tnt fed ex whatever

Date of experience: February 27, 2023
Switzerland
1 review
5 helpful votes
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Horrible experience.
They lost my Official documents and for 5 weeks now they can not track them down.
10 minutes into the call the girl realized that she did not put me on hold, this of course after discussing with her colleagues what they had for lunch, time in which I was waiting for her to check for my documents.
They are not doing their job, can not track my documents, are extremely unprofessional when I call and talk with them.
Avoid at all cost sending something with them.

Date of experience: August 23, 2021
Australia
1 review
0 helpful votes
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I suppose to get delivery last week, but i could not get yet. Have been spoken with customer service more than 10 times. Lastly i have spoken customer service manager, he said he can't make anything because he can't contact with driver and depo. I asked him, if you cannot contact with them, what are you doing there as a manager. The driver damaged my packages. They are misleading. Please don't believe their advertising. I do not prefer anyone.

Date of experience: July 22, 2019
France
1 review
2 helpful votes
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I had to work with them 3 times,
The delivery guys usually don't come and just say they didn't find the destination. They don't call also.
The clients service is worse, they don't give any solution and work like a machine.
Not recommend at all.
I'm talking about my experience with tnt France.

Date of experience: July 29, 2020
GB
1 review
1 helpful vote
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Worst company ever!
August 5, 2021

If I could give 0 stars I would do it!
That's the worst company ever! The customer service is awful! They're so rude and keep saying I have to stay at home to receive the delivery and they don't even inform me that they are so incompetent and that they won't deliver it that day! I've been at home for a week telling my boss I can't go to work because this company keeps lying about my delivery!
Honestly, I don't know how it is still working but I swear if I don't receive it by tomorrow I'll take legal actions as I will get fired for not going to work!

Date of experience: August 5, 2021
Honduras
1 review
0 helpful votes
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Fraud and Negligence
December 19, 2019

The company told the sender that the documents were delivered, over a month ago. I have not received them yet. They were sending me a "bill of lading", required for receiving goods from overseas. Because they did not actually deliver the documents, I am paying $75/day in storage fees. It's a pity this company cannot be held liable.

Date of experience: December 19, 2019

Overview

TNT Express has a rating of 1.1 stars from 161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TNT Express most frequently mention customer service and tracking number. TNT Express ranks 382nd among Shipping sites.

service
78
value
75
shipping
77
returns
53
quality
70