Tire Rack has a rating of 4.9 stars from 46,843 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention customer service, fast delivery and great experience. Tire Rack ranks 1st among Tires sites.
The website is easy to use to make sure that you get the correct tires. I narrowed it down to 2 tires and then called the customer service representative (Bruno) who was very helpful in making my final selection.
We could not find this tire anywhere else - so we found this company and they had it. We failed to let them know we were tax exempt at the time of ordering and the process to set up an account (even though paying by credit card) has been a bit frustrating. They said they would re-do the sale after we got an account set up - and after setting it up they said they would not go back and re-do it. This will cause us an issue with the insurance company no doubt and we will have to eat that loss. Had I known they would not re-do it I would not have wasted my time setting up an account.
I like getting the most value for my money and tire rack does just that. It is a one stop shop. The site allows me to filter on the items that mater most to me. It also has
a large amount of information regarding tire performance in a variety of conditions which I like.
The last order I placed was for 4 very expensive and when they arrived I noted that the tires were between two and three years old. I was not advised that I was being sole dated tires and called to register my complaint but was told Tire Rack didn't have anything newer in their inventory. I fine this very troubling as the tires were already on the car before I found out about this.
The tires came within a few days of ordering them. Tire rack recommended a mobile installer who I contacted to do the install. They came to my home and did the work in my driveway. It was super convenient and easy.
Easy to find the tires I was looking for.
Unfortunately tire rack did not carry the same Nitto Motivo or Motivo 365 in my needed size, so I had to go with a substitute. Ordering process was still straightforward and simple, love to use their site for these needs.
Tire has always provided me with good service. The free warranty covered a brand new Extreme Contact DWS 06 Plus SL I purchased. Less than impressed with the tires how ever. I had a cheap set of Champion Performance tires that came on my car with low tread, and they where not as much of a road debris magnet as these DWS tires are. They go flat if you look at them wrong. Had them before without any issues a few years back. While flat from road debris can be circumstantial, the feel like the least resistant to punctures that I have ever owned. So here I am buying a replacement just 3k miles into a new set of them. Again, Tire Rack is great. Good service and fast shipping. Easy returns. But Extreme Contact DWS 06 Plus SL...are junk.
The prices may be a little more than others, but the service is worth saving any hassles. The rebates and sale can balance that back out too. Have done business with them before and will always come back to review prices and availability and info on my interests.
Have been extremely satisfied in doing business with Tire Rack for many years. My absolute favorite feature is that they test and review tires themselves on their own test course. You don't just have to rely on reviews from some random customers. They objectively test everything. Always the best pricing, free shipping, and even a free 2 year road hazard warranty! Couldn't be happier that Tire Rack is now part of the Discount Tire family. Thanks sales representative Gio for your excellent customer service.
Nothing difficult about placing an order on TireRack. I've been running autocross for over 30 years and have bought slicks, snow, high performance and all season tires. I keep coming back for the customer feedback. There aren't too many places on the web where contemporaries offer a variety of opinions that can be used with the TireRack's immense experience.
TireRack offers a wide selection. I have used their road hazard protection and was happy with their service. I have also just purchased my fourth set of tires from them. I wholeheartedly recommend them to those looking for tires.
About my tires online at tirerack. Com and was pleasantly surprised when they recommended discount tire be the place that they be installed. The final set of two tires arrived just about an hour before my appointment at discount tire. In 45 minutes they had all the tires installed and balanced. I highly recommend discount tire and tire rack as a good team providing quality tires at a fair price.
Recommended by Tom at Terlingua Auto because it's a tiny town so Terlingua Auto cannot have a Tire Inventory on hand. I tried the other businesses in the next larger closest town and they didn't answer my phone call nor return my message requesting help. I therefore ordered my tires online and shipped them to Terlingua Auto where they received the tires in 2 days and installed them the next day. Very satisfied and would do it again the exact same way.
Literally, kicking high prices and complicating shopping in the a$$. Whoa, that joint is just kicking in right now... I'll power through. I had questions, they answered it and found me a great deal and great tires. My whips new kicks look dope. LFG TR! You are BUSSIN.
I like this company alot, been using them off and on since new! The setup is well thought out with design and features from all the info to reviews! I work for a tire plant and lol can get them faster from you speaks a lot!
Trying to find a replacement tire for one damaged by a road hazard and (possibly because there was only one available) the website would not show the pirelli available. I had to erase the car and search by tire size instead... kind of needless, but also almost had me looking for a tire somewhere else
I purchased a set of tires and had an unfortunate mishap with road debris. One of the added benefits in dealing with Tire Rack is their tire hazard claim process. I have never had to use this, but I finally did and the process is quite painless.
I was helped by Austin who assisted me with a question I had. I appreciated the help and guidance.
The experience with tire rack was exceptional it was so easy to navigate through the website order the tires on a Friday afternoon and had them here Saturday morning that's good service I'll definitely use them again!
Excellent layout of the website so I can get a general feel for the kind of tire I want based on pricing and criteria. Then, I can easily narrow-down my choices based on the specs and customer reviews. Really well done. I've been a TireRack customer for nearly 20 years, not based on loyalty, but simply due to your company's excellence in pricing, website experience and reliable service. Thanks.
Great prices, but I made my purchase based on the reviews and your ranking charts. Thanks for providing those.
I have purchased several sets of wheels and tires or wheels from Tire Rack and have been very satisfied with the products and prices. They offer a lot of services to help make your tire purchase and installation as easy as possible.
I found tires on your site that i needed. The dealer was more then double the price. Your sale price was amazing. I ordered them and 1 day later they were delivered from Georgia to Florida. And 1 hour later they were on my car from my shop. My family and i will never buy another tire anywhere else. You made a happy customer for life! Thank you!
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.
We're sorry to hear your experience with us and a member of our team will be reaching out to you.