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From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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I had a stored billing address and credit card address. Until I deleted them BOTH I could not finish the order. Your system kept telling me I had not entering shipping info. After deleting both previous addresses the system let me pay and checkout. :(
Site doesn't work when I'm using a VPN. Works fine with it off. I was able to select my preferred times, thanks to the ability to filter down to my best options. I'm not sure why a few tire installers aren't findable as Independent, when I know they can install third party tires.
I've ordered tires from the Tire Rack three times now. All were good experiences except I got a tire that would not balance in one order. I tried getting it rebalanced 3 times to no avail. This is not the fault of Tire Rack, but I was unable to get the tire replaced locally because no local store handled that brand (Vredestein). I ended up putting it on a back wheel and put up with it until I was ready for a new set and did not purchase that brand again.
Selecting a shipping address seems to favor going to a TireRack installer. Takes too many steps to get to s saved address.
Only issue was you said these tires were out of stock but after talking to you it appears that only the closest wharehouses were out of stock and you did have them. That was confusing.
Great experience with my other purchases. I also love the tires I have previously purchased. No issues.
Purchased these same tires 3-4 times now from you, along with others as well.
I've ordered many types of tires for many vehicles from tirerack and have never been disappointed.
Website is super easy to navigate. Prices are outstanding comparative to any other dealer. I could find. Delivery in one day!
The site is very easy to navigate and I had no issues with the checkout process.
Slight delay but immediately emailed to notify me. Overall excellent experience
Live in a rural area of the rockies and bought a replacement tire that was shipped and received at our home in two days! Excellent!
The placing order get more and more annoying overtime. It's not simplifying and time. Looping through same questions and typing same things its frustrating.
Website is a bit buggy. Had a hard time finding tires I had saved for later.
Very easy to navigate website to pick tire brand that I wanted to use price was comparative shipping was quick and easy
Excellent service and experience. Always helpful and professional
Excellent Service! Extremely happy with tires. Xxxxxxxxxxxxxxxx
Ordered a set of tires - they were delivered on time and in great shape! Price was nice as well.
The Tire Rack website made it easy to research, select, and purchase my tires.
Always a great experience buying a tires or a wheel & tire set, always been a great place to acquire new shoes for the ride.
Timing and ease of ordering product was very helpful. Options are great too!
Fast Delivery and competitive price
My previous purchase experiences with Tire Rack have been excellent.
Smooth transaction. Made payment, fast shipping, easy local installation appointment.
Good details on tires, lots of reviews, easy sorting.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you bringing this to our attention and are so very sorry for the frustration this might have caused. We would like to see what we can do to make this right. Will you please send your order number and details of your experience to custsvc@tirerack.com?