From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They always have the tires and accessories I'm looking for and even suggest local installers. Good prices and fast delivery. 2 thumbs from me.
I don't like the payment section, I was having problems filling it out. Filling out the Citi credit card protection is redundant except for the last 4 digits of my SS#.
I don't like the payment section, I was having problems filling it out. Filling out the Citi credit card protection is redundant except for the last 4 digits of my SS#.
The best thing over this place was the reasonable pricing of tyres. I have been to a few places but they all had high prices.
Several website errors:
Random session time-out, despite rapid page-page navigation
Error selecting ASAP Tire installer for deliver to address, during order process, despite them being available in my area (confirmed with them directly).
UPDATE:
Tire-Rack customer service reached out to me apologizing for the problems encountered which was apparently an issue with the integration between Tire-Rack and the Installers computer systems. Tire-Rack arranged for the installation to be rescheduled and performed free of charge.
Now thats a company that values its customers and understands the meaning of "Customer Service". I will remain a loyal customer.
Unsure of what to expect when tire package arrives. Multiple lug holes and centering rings are of a concern at this point. I'm sure it will all be fine, but as I've never done this before, I will reserve judgement for when they arrive and I get them on the car.
UPDATE:
I received my wheel/tire set yesterday and everything was fine. I am extremely happy with my purchase, the speed with which it was delivered and the care that was taken to supply instructions for installation.
That said, the only thing lacking was instructions for self-registering the TPMS sensors with my vehicle. I understand, perhaps, not supplying them with my wheel/tire package, as you would have to individually track the car they were being installed onto, but the only way I was able to find them again was to recreate my order on your website as that is where I knew they would be. A search on the website did not return the instructions for which I was looking.
Other than that small thing, I would rate my experience a 5. The only reason I initially rated it a 3 was my apprehension with never having worked with you in the past and the one call I made to have my questions answered were handled by a man that was a bit condescending.
Overall a great experience and I will not hesitate to order from you again in the future!
Andy
Very informative presentation. Testing, ratings, videos, reviews and of course pricing.
Ive been ordering tires from Tire Rack for 20 years including from an auto shop I managed. This time ordered on Dec 2. Tire did not show. I had to call 32 times, waiting 20 minutes each time trying to get customer service on the line. Finally, after waiting 36 minutes, they picked up and are shipping a tire overnight. Yaaay. My car only has to sit 4 more days for a total of 10 days due to Tire Racks horrible customer service. It's Friday. They say I'll get it Tuesday. Is that not that great customer service! Buy locally if you need to actually drive your car.
I was able to find the tires and wheels I wanted easily from a very good selection offered on the web site. The ordering process was no problem and delivery came quickly. Now I am taking them to mount on the truck as a surprise and combination gift that I am sure will knock her socks off.
There were some blind alleys to get where I wanted, but I found a way.
There were some blind alleys to get where I wanted, but I found a way.
Despite a mixup on the pricing side, Tire Rack customer service listened to my concerns and "made it right".
This has been the worst experience I have ever had with a tire company there road hazard is absolutely worthless 2 hours on hold to file a claim only to find out that my tire was discontinued (the tire is 3 months old) and that I am now being extorted into buying a newer version of the same tire to the tune of $82.25 more because they will only give you what you payed for your OLD tire and ignore that 100% thing it says on there website that is a strait up lie they do not include any tax this is a 4 day process that my car is out of commission if you want my advise just buy local discount tire will replace the whole tire and they wont extort you into an upgrade. After 3 calls I finally got to a supervisor everyone I talked to was condescending argumentative and rude sup finally offers a partial discount the funny part is in the time they wasted fighting me they payed twice that to there employees so they are still losing money and my business
Originally was going to order tires off this site but was able to find cheaper tires at a local shop.
Have a good experienceGood website and fastI recommendoverallgive 5 starAlways had good experiences with them
Th order first stated that it would be delivered by 10/4 which is next day. After order it stated 10/7? Thats crummy in my opinion.
Th order first stated that it would be delivered by 10/4 which is next day. After order it stated 10/7? Thats crummy in my opinion.
One time security code was big hassle, I almost went to tirebuyer.com because of it. Had to use 2 different cards.
One time security code was big hassle, I almost went to tirebuyer.com because of it. Had to use 2 different cards.
Unmistakable sign of compete and total tread separation, they want me to send them the trashed tire. I have purchased many many many tires from them, and they wont replace the damn tire! Totally done with them! Stay away!
They sell China bombs then dont warranty them!
I ordered $1300 worth of rims & tires from Tire rack, literally 2 days later the order was cancelled without any notification. I called and they told me PayPal voided it for fraud... WHAT?! So I called PayPal and they insisted they did not void my order. I went back and forth between these two companies for 3 days before a tire rack representative finally told me that they tried to verify my address and couldn't so they marked it as fraud. Why would they not contact my to verify? And why blame PayPal. It's been over. Week and I still haven't gotten my money back. I'm very disappointed & going through another company next time.
We feel one of our responsibilities is to ensure that all charges are made by and approved by the owner of the account that is being charged. We received the order late on Friday 7/12 and were unable to verify that the order was placed by the account holder. We apologize for the frustration and that we could not gain approval for the order. We have requested PayPal to process the cancelation request.
Will NEVER buy from TireRack again. I had to return 2 tires that were never mounted. They would only accept one, claimed the other had "grease" on it. In good faith, I later purchased the 2 replacement tires for these from them to show I was willing to do business with them, still never got a refund for that $420 tire. Horrible place.
We're sorry to hear that you are unhappy with your experience with us. As we discussed prior to the return, the tire needed to be sent back to us in new condition. Unfortunately, it was returned to us with grease on the bead and inner liner of the tire. This was probably caused by the installer attempting to mount the tire with grease.
We tried to clean off the tire to sell it as new, but the grease could not be removed and would not be acceptable to sell to another customer.
It is unfortunate, but your local shop’s actions made it so the tire could not be resold.
I ordered a pair of Michelin Pilot sports and they are really expensive tires but I got them since they really do perform well all season long. This is my first time ordering any tires from tire rack but now I know to never to but from this site again. I spent almost 300$ on two tires which I thought was worth it since I knew they would last me a very long time, perform well and come with "FREE ROAD HAZARD PROTECTION". But buyers beware do not trust their road hazard protection because shortly after receiving the tires I got a puncture in the sidewall of the tire and immediately went to a local dealership and had one of the service advisers call and verify that the tire was indeed un-repairable and needed to be replaced. So tire rack told me to order and new tire from tire rack and I would be reimbursed. After ordering the tire I was told by the Tire tech to just forward the confirmation number of the new tire order and I would be mailed a reimbursement check. BUT THIS CHECK WAS NEVER SENT. AFTER MONTHS I constantly emailed back telling them I never received a check and then they would tell me they are going to mail a new one. After many months and about 3 or four times of them telling me they would send a new one I gave up and I will NEVER order from tire rack because they basically scammed me. DONT BUY FROM THIS WEBSITE.
We verified checks were sent on 1/8 and 3/25 and were unaware of the issues until we were contacted on 4/30. We verified the address is correct and a 3rd check was sent on 5/6/2019. Please let us know if the 3rd check was not received and we can work on a different solution. This is an unusual occurrence and we apologize for the understandable concern this caused.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feed back. I have left you a voicemail to get this resolved. Feel free to call me with any more concerns.