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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Fast and efficient process from the comfort of my home.
First time ordering from online retailer for tires. It was extremely easy to order on website, sorting by brand or cost.
Very user friendly and comprehensive to make sure I got the right tires and didn't forget anything. Thumbs up! (The installer I chose on the website however was HORRIBLE, they took 4 hours to install 2 tires and I met another customer when I arrived at around 3 pm they said they had been there since 9am waiting... I've purchased and had a lot of tires installed and this was one of the cheapest places. However it was also the slowest and worst customer service by a lot.)
Very easy to navigate the website and get things ordered.
Good selection of tires for our cars. Fast ordering process
Tires were a good price, exactly what I wanted, but no installer within 100 miles. Included road hazard is no good here and future balances/rotations will cost. In the long run it would be better to buy local if you are rural.
It is really hard to use your service when the nearest installer is 100 miles away. Work on that.
Process was quick, easy, and smooth. The search was easy
Good. I like the reviews and find them helpful and free shipping is very nice too. Tires arrived only 2 days after I ordered them.
Good. I like the reviews and find them helpful and free shipping is very nice too
Very fast and easy, we will see what is to come after shipping and installation but so far so good
Very fast and easy, we will see what is to come after shipping and installation but so far so good
Everything was fine with the order. And they came in a very respectable time.
Easy! Very clear instructions using web site using my phone.
Quick and easy. My salesman was very nice and professional.
Very easy to see the different tires and compare prices
Just very easy to see the different tires and compare prices
I like the reviews and the ability to compare tires.
My order was held up for 3 days because Tire Rack claimed they needed to check the vehicle the tires were going to be installed on. Just because I had bought previous tires for an older Lexus which I do not own anymore and sold it over 6 years ago my order was held up. I wrote on the order which vehicle the tires were going to be installed on and still they held up my order for unknown reason. I explained to them that I had already advised them on which vehicle the tires were going to be installed on when they asked before my order was complete. Plus I had sold the 92 Lexus over 6 years ago so why was my order held up for a stupid reason. I think they just wanted to sell me more tires since I just bought two tires instead of four. I advised them if I needed 4 tires I would have bought 4 tires and I did not feel like dealing with a sales person. I used Tire Rack because it is Easy and Fast and they made things difficult for no good reason!
This is my 4th time buying tires here. Tire Rack is pretty good. These tire are good so far (~500 miles in). Lately I've made 6-8 trips a week over Hwy 17 in the Santa Cruz Mountains. These tires are a definite improvement over the Sumitomo Encounters I just burned through. They hold, turn, stop and they're quiet in the cab on the freeway though they are loud over cracks/holes in the road.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.