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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Loyal TireRack customer. Great service, nice people, painless pickup. I see Town Fair Tire trucks there all the time, picking up. It would be foolish not to trust my authorized dealer and/or my trusted mechanics at my local garage to pay more at a specialty dealer that marks the price up.
Excellent service and prices; convenient self pickup.
Quick and simple great service very happy will buy from you all again
Needed tires for 2013 Ford Fusion and Tire Rack was recommended so I checked them out. They had the tires I was looking for and the price was good so I made the purchase. Check out was easy and delivery was done in two days. Great job!
Easy to search, helpful info.
Excellent Customer Service, Reggie Bourlier reached out to check that we had ordered the correct tires. Apparently the one we had ordered is not fitted as standard on our vehicle.
I appreciated Reggie taking the time to check and not assuming it was correct.
Once he received confirmation that we did have those tires fitted the order was promptly delivered.
Love your company making tire shopping easy and cost effective
Great company and service! Wish I'd ordered with atire Rack 1st. Walmart was going to take 5 days at the least but then was delayed so I canceled.
Asked for forgotten password reset but nothing sent to me, checked spam folder. So registered as guest.
Customer service/chat was very knowledgeable and helped me find a good set of tires for my vehicle. Shipping was great. It was a far better experience than any big box store I've been to.
Great selection, good details provided and love the mobile installation option which I am using. I also loved being able to take my time and make a good selection of tires using their very informative website. Ordered my tires from confidence of my table on a lazy Sunday morning and on Thursday installers texted me with arrival info. In about an hour they had my new tires mounted and did a great job. Installer was very professional and courteous (he earned a nice tip!).
Easy to navigate website and order. Less than 2 day delivery right to installer.
Tire rack is a very easy to use site all the info is there to buy tires and wheels
Ordering online was an easy process, and selecting to have my tire install at a reasonable price was the icing on the cake.
Right on time now I can try them on and hit the road
Always outstanding service, great tires, great selection, knowledgeable personnel, quick turnaround, consistently good people and products.!
Great site with tons of info and choices. All of the testing information is valuable to a person like me when choosing a tire and they give the most in depth reviews. Has yet to steer me wrong!
Great so far great so far great so far great so far
Very easy to use and nearby installer - only about a mile away!
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.