TireMartReviews 7,954

The tires were initially supposed to arrive on a Thursday, but did not. When I checked the tracking number, the date was changed till Friday (not a big deal for being one day late). 5 days later, the tires did not arrive and no one bothered to contact me. I called customer service, but they did not know what happened to the tires. By that time, I had already missed my appointment twice with the shop to replace my tires. They suggested that I choose another set and they would ship it to me, but the rep insisted that I must pay the difference between the price of the original tires that I did not receive and the ones I was ordering.

Bestusedtires never took responsibility for their own problem. 2 weeks and 2 payments later, I still don't have any tires. Horrible customer service.

I was very excited to find a new tire alternative like Best Used Tires to purchase tires from. I purchased as set of tires to be shipped "next day" to my home (30 miles from the shipping location). 5 days later, I received 2 tires. I became anxious and contacted Best for information. I was told that FedEx lost the tires. I can handle that. Didn't need the tires that fast anyway. Fast forward 2 weeks later. Still only had 2 tires. Contacted Best again. Was promised they would send 2 identical tires the next day. Fast forward 3 days later. Best emailed me telling me the tires were not available to ship. Best offers me 2 different tires. My car is AWD, need 4 matching tires. Best tells me I need to pay the difference for the next comparable set of tires. Horrible customer service. They had the opportunity to keep me as a customer but chose to infuriate me instead. I would definitely NOT recommend this company.