• Tiny Wargames UK

Tiny Wargames UK

Overview

Tiny Wargames UK has a rating of 2.83 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Tiny Wargames UK ranks 186th among Gaming sites.

  • Service
    9
  • Value
    8
  • Shipping
    8
  • Returns
    6
  • Quality
    8

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
12
See all photos
How would you rate Tiny Wargames UK?
Top Positive Review

“Great to deal with and the PVC mat I just bought is brilliant”

Dave H.
1/28/22

Just taken receipt of a superb PVC 6 x 4 mat. Price excellent, quality great and customer service fab. Will be ordering from these guys again as I want different sizes and a few custom jobs at some point. Thanks guys

Top Critical Review

“Wrong item delivered, Emails ignored”

Gary S.
9/13/23

Update - Since this was posted and my email was miraculously found again I have had nothing from tiny wargames. Gave them two weeks to ship the replacement mat and have been ignored when asking for updates. 2 months of nothing but wasted money and empty promises. Absolute shambles of a company to deal with, would advise going to a competitor like DeepCut or TTCombat. ======================= Ordered an item in July and shipped to me August. Wrong item was delivered and of poor quality with printing errors. Contact company who said they would sort it. Two weeks with no mat replacement and I contacted them to chase. First email was answered, then two week of emails being ignored. Will not be doing business again and advising others or the same.

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user the.big.angry.bear
1 review
2 helpful votes
September 13th, 2023
Verified purchase

Update - Since this was posted and my email was miraculously found again I have had nothing from tiny wargames. Gave them two weeks to ship the replacement mat and have been ignored when asking for updates. 2 months of nothing but wasted money and empty promises.

Absolute shambles of a company to deal with, would advise going to a competitor like DeepCut or TTCombat.

=======================

Ordered an item in July and shipped to me August. Wrong item was delivered and of poor quality with printing errors. Contact company who said they would sort it.

Two weeks with no mat replacement and I contacted them to chase. First email was answered, then two week of emails being ignored.

Will not be doing business again and advising others or the same.

Products used:
None, item sent was incorrect and defective

Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

Hi we always reply to any problems. I think you were confused over your order number that’s why this never got addressed. Always happy to replace or refund.

Thumbnail of user markr3575
1 review
0 helpful votes
October 6th, 2023
Verified purchase

I bought a TW mat several years back. It arrived in the mail to Canada time. Like the product a lot but unfortunately the mat lacked the hex pattern that I had ordered. What was sent was still useful so I ordered another mat. Then there were delays, then the package seemed to be sent but never arrived in Canada and actually returned to England. More excuses from Richard. I finally cancelled the order and did a dispute through Paypal. I can't decide if Richard is a crook or simply incompetent but it amounts to the same thing. Seems to be a recurring problem. I gave TW two stars instead of one because the product is very good.

Products used:
Gaming mat.

* Tiny Wargames UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

Two year old complaint! We don’t use PayPal. We don’t recognise you!? Please email for a refund or replacement: we certainly are not crooks and will always aim to rectify any issues.

Thumbnail of user ryan.9
1 review
3 helpful votes
May 19th, 2023

I ordered 3 D&D style maps from this website after they look like an honest trader.

Two of the maps arrived correct, they are ok and average quality but are good value for the price. (frayed edges on the maps etc).

The 3rd map however did not include a grid reference as I specifically requested via website. I sent them an email advising of the mistake and had a quick response saying that they would issue a correct map the following Monday. (The email response was super unprofessional also)

After two weeks passed, I gave up hope and re-emailed them, only to be ghosted two times.

Terrible customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

Don’t recognise this as a customer of TINYWARGAMES

Thumbnail of user miked2426
1 review
0 helpful votes
October 26th, 2023

Ordered 2 mats from them. Took a while to arrive, but understandable with a postage strike in UK. One of the mats was the wrong one. Informed them right away, and was told the right one would be shipped out. Was promised shipping tracking, never received it. Been almost a year since I ordered and still have not received the right mat.

Tip for consumers:
Would not order from them again. Very disappointed.

Products used:
Gaming mat

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

Hello,. We are always available for help, email,telephone, DM, twitter, this was an etsy order and they shut our store down for 90 days so we couldnt reply, email us and we can rectify it!

Thumbnail of user daveh1034
1 review
2 helpful votes
January 28th, 2022
Verified purchase

Just taken receipt of a superb PVC 6 x 4 mat. Price excellent, quality great and customer service fab. Will be ordering from these guys again as I want different sizes and a few custom jobs at some point. Thanks guys

Products used:
PVC gaming mat 6 x 4

Service
Value
Shipping
Quality
Thumbnail of user simmersonj
1 review
5 helpful votes
January 17th, 2020

Would give it 0 stars if this was an option. I personally would never contemplate ever ordering from this company. Such a poor experience. They are quick at responding to negative comments than they are at resolving any concerns over delayed/cancelled orders. Citing Paypal was the issue is just lame. Perhaps there was (or did paypal have a problem with the company) but I asked myself if i was the owner of a company and could not fulfill orders i should make contact with each individual customer advise of the delay, give them options as to what can or cant be done, perhaps apologise? The truth i found was just to be told after a number of weeks of non delivery you need to raise dispute via paypal. Again the payment was not done through PayPal. Got blocked via their i social media for amicably asking about the order. Any customer I think should consider why there is no option to leave public reviews on their site or social media while other companies do?

Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

Hi we don’t recognise your name as a customer. However if you can email us I am sure we can look into any problems you have had. We had a genuine issue with PayPal and we refunded everyone affected and sent free gifts to apologise. Please email. Regards

Thumbnail of user damienw35
1 review
1 helpful vote
March 8th, 2022

Thank you for my naval mat, awesome quality and detail. Very pleased. Much better than my old mousemat one from 1980

Products used:
Rubber mats

Service
Value
Shipping
Returns
Quality
Thumbnail of user edm838
1 review
6 helpful votes
October 10th, 2022
Verified purchase

I asked about ordering a custom mat on 19 August 2022. I received a rapid response from Richard instructing me how to place the order, which I did that day. I received a confirmation shortly afterwards--and my credit card was promptly charged at that point (no problem with that!). Shorly after, I received an image of the custom mat (a very nice step) and the order status changed to "Processing." So far, so good. Things began very well.

Not seeing the status change after that, I sent an email requesting an update on 12 Sep, which went unanswered. I understand that I had ordered a custom mat and that it would take more time. All I wanted to know was an estimate of when the order would be fulfilled.

After not hearing back, I gave it a bit more time and sent another email a week later, on 18 Sep, which also went unanswered. I again gave it more time and sent a third email on 27 Sep, which has also gone unanswered.

It is now 10 October. The status of my order has not changed (it still shows as "processing"), and I have heard nothing in response to my inquiries.

I could accept that one email may have gotten lost in the shuffle, but not three. At this point, I'm not going to bother sending them any more emails. Instead, I'm producing this review. Even if the mat were to arrive tomorrow, I would not do business with them again.

Draw your own conclusions.

Service
Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

Posted by a competitor not a customer of ours

Thumbnail of user samc1100
1 review
2 helpful votes
July 8th, 2023
Verified purchase

I ordered a cloth mat from Tinywargames being 120cm x 80cm with ADLG Grid, in good time for my partner's birthday. The item did not arrive, I chased twice, and it eventually arrived, but was missing the ADLG grid.

It cost £60 plus £9 postage. It seems Tinywargames sent an order to a manufacturer, Contrado Imaging Ltd 3 weeks after I placed the order and paid, but that order from Tinywargames was not correct. The item delivered therefore did not have the ADLG Grid, although it is grass!

Tinywargames are not responding properly to emails at all, and are not putting forward a solution to this problem. I would suggest that anyone who wants a battle mat DOES NOT order from this company.

Tip for consumers:
Please do not buy items from this company, as they make mistakes for expensive items and do not want to put it right.

Products used:
Have not yet been able to replace the product, as Tinywargames are not cooperating!

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

Hi we are replying to your email but keeps bouncing! Happy to address any issues:also you didn’t specify what grid you wanted, we always correct any wrongly placed orders.

Thumbnail of user paulb91
2 reviews
6 helpful votes
September 7th, 2021

Ordered some game mats, they arrived after 16 days even though I had tried to cancel them. When i returned them at my expense they even had the cheek to charge me the initial £10 postage costs. Now there is a law called consumer contracts law, that states if I return an item unused within 14 days of delivery I am entitled to a full refund including any postage charges originally paid to have the items sent to me. When I questioned this they ignored me. Also not to mention that the refund took nearly 30 days to do. Again this is against the law aswell. I have spoken to trading standards and my bank to get my card reversed for the extra £10. Trading standards said we are not the first to make complaints about this company. My advice steer clear.

Tip for consumers:
Don't bother go to someone else

Products used:
6 x 4 Battle Mat

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

The customer was charged a fee for handling as stated in our terms for returns, trading standards comment is nonsense as we have never had an issue with trading standards. Was happy to refund and send mats, but this customer was impossible to please.

Thumbnail of user bservili2020
1 review
0 helpful votes
December 27th, 2023

Today, after 5 months with no news about my order, I have sent to TinyWargames a request for a refund of the 204 British Pounds they have readily charged to my bank account on August 4th, 2023.

I hope to get back my money, at least… time will tell.

A happy new year to everybody!
Bruno,
Italy

Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

Hello please email TINYWARGAMESuk@gmail.com as we have not received your email w scan them sort out the list mats

Thumbnail of user davida845
1 review
5 helpful votes
April 28th, 2019

They take your money and then string you along with "I'll chase up the courier", when it hasn't even been printed, let alone been handed to a courier a week ago. Lots of delays and not credible excuses, without any apology for breaking their promises. Sometimes you have to message them 2 or 3 times over a week to get a response. Now that it's a week and a half late (it was supposed to only take a week and a half), they tell me it will arrive a week and a half from now. I don't believe anything they say any more, so I cancelled the order. They agreed to a full refund.

Thumbnail of user richardb990
Richard B. – Tiny Wargames UK Rep

We designed a custom mat for this customer but he expected a rubber custom mat to be delivered in a couple of days, we clearly state on our terms the delivery times of custom work but he did not accept a wait. So we refunded. You can’t please everyone!

Thumbnail of user sorenb10
1 review
0 helpful votes
November 6th, 2020

I've ordered items from Tiny Wargames multible times and have always had a good trading experience with this business. Decent order process times and fair shipping prices.

Having played wargames for ~25 years, I'm very impressed with the quality of the fabric gaming mats. So much so, that I've sold my fleece and neoprene mats - to try and make a complete move to these fabric products instead.

Very nice.

Thumbnail of user alexanderh214
1 review
1 helpful vote
February 18th, 2020

I've just got a two-sided mousepad gaming mat from these chaps; the thing is pleasant to touch and a beauty to play on. Delivery was pretty swift, considering that it was a custom order, and service was unfailingly decent and friendly. Thanks for upgrading my wargames, people.

Thumbnail of user richarda2007
1 review
0 helpful votes
May 7th, 2022
Verified purchase

I bought my first mat from Tiny Wargames as they had a sale on 3x3 mats, and I thought one that size would be perfect for solo games of Zona Alfa and Last Days: Zombie Apocalypse (I bought their UK urban zombie mat). I was so impressed with it that I bought their US urban mat as well for some variation. The quality is great and they're pretty inexpensive.
More recently, I got into the new Slaine: Kiss My Axe game and thought I'd pick up another few mat for that (more grassy / natural than urban), and I'm equally as impressed with those prints as I am with the print on the urban mats.
I've included a pic of the UK zombie mat from a recent game of Zona Alfa, and as you can see, it looks great.

Products used:
UK Zombie mat, US Zombie mat, Plains Grass mat, Patchy Grass mat

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidh4688
1 review
0 helpful votes
November 6th, 2020

I've purchased several products from Tinywargames and delighted with the quality of all of them.
Customer service is always excellent and helpful.
Will definitely purchase from them again in the future.

Thumbnail of user davet211
1 review
2 helpful votes
June 12th, 2019

Really good range of mats and brilliant service
I bought four 6x 4 cloths really pleased would highly recommend

Thumbnail of user rodneyw380
1 review
0 helpful votes
January 7th, 2024

Exceptional quality and immersive designs make this shop a true standout!
The attention to detail in their products transforms gaming sessions into epic adventures. The mats are not only visually stunning but also durable. Their service is awesome and replied to my email instantly. In a nutshell, I can say that their service is reliable. Also print quality is awesome.

Products used:
Mat

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From the business

Design and make wargaming mats.

Business History

See www.TINYWARGAMES.com

Company Representative

Thumbnail of user richardb990
Richard B.
Owner
Typically responds within 1 hour
Hi I run TINYWARGAMES a one man operation. We are not Games workshop. We have over 12000 customers: we can only reply to genuine customer queries. We very rarely have issues but we are always happy to try to rectify. Please email any queries.

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