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Ordered some game mats, they arrived after 16 days even though I had tried to cancel them. When i returned them at my expense they even had the cheek to charge me the initial £10 postage costs. Now there is a law called consumer contracts law, that states if I return an item unused within 14 days of delivery I am entitled to a full refund including any postage charges originally paid to have the items sent to me. When I questioned this they ignored me. Also not to mention that the refund took nearly 30 days to do. Again this is against the law aswell. I have spoken to trading standards and my bank to get my card reversed for the extra £10. Trading standards said we are not the first to make complaints about this company. My advice steer clear.
Tip for consumers:
Don't bother go to someone else
Products used:
6 x 4 Battle Mat
Purchased some Microsoft points from the website, got email confirmation and no points, contacted via there ticket system no response. Read up on net the company are scamming people, they dont have that points thats why they are so cheap. STAY CLEAR.
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Today, after 5 months with no news about my order, I have sent to TinyWargames a request for a...
Ordered 2 mats from them. Took a while to arrive, but understandable with a postage strike in UK....
The customer was charged a fee for handling as stated in our terms for returns, trading standards comment is nonsense as we have never had an issue with trading standards. Was happy to refund and send mats, but this customer was impossible to please.