Mark R.

I bought a TW mat several years back. It arrived in the mail to Canada time. Like the product a lot but unfortunately the mat lacked the hex pattern that I had ordered. What was sent was still useful so I ordered another mat. Then there were delays, then the package seemed to be sent but never arrived in Canada and actually returned to England. More excuses from Richard. I finally cancelled the order and did a dispute through Paypal. I can't decide if Richard is a crook or simply incompetent but it amounts to the same thing. Seems to be a recurring problem. I gave TW two stars instead of one because the product is very good.