The first time I wore my pair of Timberland hiking boots the soles came off on both boots.
I sent both boots back to Timberland and spoke with customer service multiple times. They agreed that the boots were defective but would not repair them or replace them or refund my money.
I contacted the Better Business Bureau and they weren't able to get Timberland to help me either.

I bought a pair of Timberland Boots and on my first hike the soles came off of both boots!
Customer service was very uncooperative and would not repair or replace the boots, nor would they refund the money I spent on the extremely poor quality boots.

I've got a pair of Timberland Boots (Grey with orange trim n inside) last winter.
Trust me with the latest polar vortex and snow, these puppies not only are comfortable, but they keep my feet warm and dry on long hikes.
Sure, they may cost a lil more but its worth it. Keep on hiking!

Sole came unglued on first 6 mile hike. This is my third pair of Timberland boots over the years
Adhesive they are using now is crap.

Some people claim out here that their shoes are uncomfortable, they cause corns and other stuff, but I trust the brand because I wear their shoes from the late fall till the early spring.
I buy different models, as I have both classical Timbs for gloomy weather, and some others that are more of sport style.
I ain't care much about what others say, as they perfectly suit my style and don't cause any corns as guys share here. Maybe it's better to choose the right size more thoroughly.

I will never waste money on another pair of timberlands. I had to cut off my pair of timberland pro composite toe because they wouldn't come off my feet

The inside material ripped apart after two weeks, the inside soles dyed my socks yellow. Tried to return twice, they said it's my fault.

Purchased Timberland boots for my son for work. They didn't even last a month. And they won't refund them. Horrible customer service! Horrible work boots!

I have never seen worse shoes in the world. I had bought the shoes 2 months ago it broke in 2 months and above all company people also did not help they are saying that they broke because of your wear.

I have been whereing the timberland shoe brand for seven years know I like the shoes I am haveing the problem. The newest pair I have the soul is coming off on the toe and the heal. I am a mechanic for a living so I am on my feet all day.not sure what problem is.

I just purchased a pair of timberland Jaynes. I ordered size 8. I have pretty small feet, what they sent me was,I don't know like a 4. Way too small, sent them back, ordered another pair. Timberland just sent me any old pair, ordered nubuck,size 8.5 just to be sure, got gray and brown two tone things, again way too small. I needed workboots, for work! I can't keep sending back all these screw ups. Plus my refund hasn't gone through yet. WTH! I'm going to Carolinas. Timberland sucks.

I had a pair of Timberland boots and and a pair of shoes, both very comfortable while the lasted. The soles of the boots just disintegrated. Literally turned to powder. The shoes just lost their soles. They fell off. Apparently they are designed to last for a year or less. I would never recommend Timberland shoes to anyone!

I ordered a pair of boots from timberland, even after looking at all the reviews from people. I've always had good experience buying timberlands, and today, 10 years after ordering my last pair and the quality and packaging is still top notch.

My little used shoes literally fell apart. The soles on each shoe detached from the upper on the same day. Timberland refused to offer any compensation or admit liability.
Avoid like the plague!

Bought this crossbody bag from Timberland use as my weekend bag and the sling torn within a month. Disappointed in Timberland bag quality. Will avoid Timberland products in future.

I was bought for xmas a pair of timberland pro boots, the soles and heals perished so i contacted timberland i told them and sent pictures to them they said because i didn't have the receipt they couldn't help, i explained they were a xmas gift i didn't have one, they just didn't want to know, case closed they said and that was that, the after sales is degusting not helpful at all, so i will never buy timberlands ever again, its not as though i hadn't the proof of the boots being perished i have, i cant see why they wouldn't replace them i didnt ask for a receipt well you dont when its a xmas present do you.

They did not stand behind their warranty. Offered a $30 e-gift card. Why would I purchase another Timberland product. They did not stand behind the boots that fell apart. A product is only as good as the company that stands behind it. When I filed a claim Timberland did not stand behind it. Buyer beware. The boots wore out in a few months. They basically fell apart on the inside.

Absolutely terrible customer service at Oxford Westgate. I bought sandals in London and wore them for less than 20 minutes in Oxford. They caused terribly painful blisters on my both feet. I called the store in Oxford, explained the situation in detail and they said they would offer a refund. This afternoon I had a very unpleasant 25 minutes with the manager and assistant. The latter said these were 'just blisters' and they could not violate the company policy of offering no refunds after shoes have been work outdoors, even if they had caused bodily harm. Horrible product and even worse customer service. Trust the poor reviews here here and avoid

Timberland, such a cheap company. I ordered a pair of 150$ boots wore them around the block, returned them for the next size larger only to have the boots I wore around the block returned to me saying they would not take them as a return because they have a no boots worn return policy. On top of that, when I re-entered the timberland website, they are now providing a slightly worn for sale department. What kind of scum does this? Totally a scam. Having said that I do like the product. Moral of the story is that the boots are good, be very wary of trying to return for a different size to these scammers.

I ordered boots/shoes from Timberline online and I am a person that follows my order until I receive it. I did receive a e-mail that my order had been shipped, however, the tracking that they sent me did not have any information, it was showing like they were waiting to be picked up by Fed-ex I guess, but it did give me a estimated delivery date which was in two days. Well I never received my order and I started to call Timberline customer service to see if someone could help me with the status. Well in about two weeks not two days, this is what I received (see the attached pictures). It came in a package bag that I opened, PLEASE NOTE, the box does not have a top, the shoes had been worn, the shoes were laced different and they were torn on the side. Well as you probably can imagine I was livid. I called Timberline right away, told them what I received and told them I had took pictures if they needed them and representative act like he could not understand me. I told him that this should be report and someone fired. I don't know where these shoes/boots had been and who worn them, I immediately put them back in the bag and put them in my garage. Well the story continues with me asking them to have these shoes picked up and please at this time I wanted my money back. The representative told me that I had to return the shoes and once received my money would be refunded. Really, I said are you kidding me, I ask for a manager, who told me that they will schedule a pick up the shoes, but again I ask about my refund, she told me the same thing about the refund, but she also stated that she could send me a replacement. It took me almost a month to get my shoes/boots and she thought I wanted a replacement after this really! Well I never got my refund, I had to go through my bank to dispute this and apparently it worked because my bank credit my money back to my account. It's something with Timberline, if I can't walk in the store and buy them, I won't be purchasing them ever again online. This is the second round with them, there will not be a third. The first time, it was a shipping thing, they said my boots was shipped and delivered and they never was, so Timberline sent them to me again and I got them so I really did not worry about it. This time it was unacceptable and ridiculous. Whoever took my order and worn them must have taken the shipping label home with them, because it was on the outside of the bag, which again scares me. Please just beware, I don't know if Timberline has went down a lot, but for the money you pay this is bad. Something is now right, I wish someone from Timberline Corporate could be made aware of this and all the other reviews I am reading.