Timberland Shoes

I just purchased a pair of timberland Jaynes. I ordered size 8. I have pretty small feet, what they sent me was,I don't know like a 4. Way too small, sent them back, ordered another pair. Timberland just sent me any old pair, ordered nubuck,size 8.5 just to be sure, got gray and brown two tone things, again way too small. I needed workboots, for work! I can't keep sending back all these screw ups. Plus my refund hasn't gone through yet. WTH! I'm going to Carolinas. Timberland sucks.

I will never waste money on another pair of timberlands. I had to cut off my pair of timberland pro composite toe because they wouldn't come off my feet

The inside material ripped apart after two weeks, the inside soles dyed my socks yellow. Tried to return twice, they said it's my fault.

Absolutely terrible customer service at Oxford Westgate. I bought sandals in London and wore them for less than 20 minutes in Oxford. They caused terribly painful blisters on my both feet. I called the store in Oxford, explained the situation in detail and they said they would offer a refund. This afternoon I had a very unpleasant 25 minutes with the manager and assistant. The latter said these were 'just blisters' and they could not violate the company policy of offering no refunds after shoes have been work outdoors, even if they had caused bodily harm. Horrible product and even worse customer service. Trust the poor reviews here here and avoid

I am writing the following as a warning to others.

A few years ago I purchased a pair of Timberland Boat Shoes (******* style) and since they were not cheap, I intended to wear them only on special occasions. To that end, I have always stored them in their original box in a cupboard at home. I reckon they have not been worn more than twenty times altogether. They still look like new as you will see from the attached photos. Recently my daughter bought me a new pair of Timberland BS's and so I decided to wear my "old ones" more often. Fast forward to a week ago whereupon on walking out of the house, I realised something felt wrong and could see that the left shoe sole has almost completely de-laminated and it looks like the bond between two layers of the sole has failed. On examination, the other shoe is also showing signs of failing the same way. Needless to say I am very disappointed/annoyed since I have always kept them in such good condition. They were were purchased from a reputable store, Jones Bootmaker, The Oracle Centre, Reading, Berks.
They are obviously outside their normal warranty period however I don't think its reasonable for expensive shoes to fail in this way.
I have tried four times to contact Timberland but have not received a reply!

I purchased nubuc splitrock 2 hiking boots 4 months ago and at this point they have degraded to tramp standard. The stitching at the back on BOTH PAIRS tore and the side ankle cushioning began to badly fray.

I contacted Timberland Customer services and they had the audacity to call it wear and tear!

Advertised as premium hiking boots
Degrade that badly in only 4 months!
£130 cost price

Avoid Timberland like the plauge if you want value for money.

I have never seen worse shoes in the world. I had bought the shoes 2 months ago it broke in 2 months and above all company people also did not help they are saying that they broke because of your wear.

Honestly the worst customer service I've ever dealt with. Took my money, 10 days later sent an email saying the order had been cancelled with no explanation. When I contacted them they told me it was either that the product was out of stock or there was a payment issue, but they didn't know why. The website still shows my product in stock and they had my money so neither are correct. A week later and I'm still arguing with customer service who won't send my product and won't send my refund!

Purchased Timberland boots for my son for work. They didn't even last a month. And they won't refund them. Horrible customer service! Horrible work boots!

They give you a 12 month warranty because that is all they will last. My sole started coming off after 9 months. That was on my first pair but I figured well they were warm and water proof so this year I tried them again. Not even 6 months and they are falling apart. I work for a living and I will never by this crap again. No pictures I through them away. If I could give them less than 1 star I would.

Bought this crossbody bag from Timberland use as my weekend bag and the sling torn within a month. Disappointed in Timberland bag quality. Will avoid Timberland products in future.

Timberland, such a cheap company. I ordered a pair of 150$ boots wore them around the block, returned them for the next size larger only to have the boots I wore around the block returned to me saying they would not take them as a return because they have a no boots worn return policy. On top of that, when I re-entered the timberland website, they are now providing a slightly worn for sale department. What kind of scum does this? Totally a scam. Having said that I do like the product. Moral of the story is that the boots are good, be very wary of trying to return for a different size to these scammers.

My little used shoes literally fell apart. The soles on each shoe detached from the upper on the same day. Timberland refused to offer any compensation or admit liability.
Avoid like the plague!

I had a pair of Timberland boots and and a pair of shoes, both very comfortable while the lasted. The soles of the boots just disintegrated. Literally turned to powder. The shoes just lost their soles. They fell off. Apparently they are designed to last for a year or less. I would never recommend Timberland shoes to anyone!

Had two pairs of there pretend boots and the soles detached from the uppers the moment they saw a forest. Made for softy city boys only.

They did not stand behind their warranty. Offered a $30 e-gift card. Why would I purchase another Timberland product. They did not stand behind the boots that fell apart. A product is only as good as the company that stands behind it. When I filed a claim Timberland did not stand behind it. Buyer beware. The boots wore out in a few months. They basically fell apart on the inside.

Comfortable shoes but didn't hold up on hikes... bottoms are glued on and fell apart after a few good hikes. Do not recommend the brand.

I ordered boots/shoes from Timberline online and I am a person that follows my order until I receive it. I did receive a e-mail that my order had been shipped, however, the tracking that they sent me did not have any information, it was showing like they were waiting to be picked up by Fed-ex I guess, but it did give me a estimated delivery date which was in two days. Well I never received my order and I started to call Timberline customer service to see if someone could help me with the status. Well in about two weeks not two days, this is what I received (see the attached pictures). It came in a package bag that I opened, PLEASE NOTE, the box does not have a top, the shoes had been worn, the shoes were laced different and they were torn on the side. Well as you probably can imagine I was livid. I called Timberline right away, told them what I received and told them I had took pictures if they needed them and representative act like he could not understand me. I told him that this should be report and someone fired. I don't know where these shoes/boots had been and who worn them, I immediately put them back in the bag and put them in my garage. Well the story continues with me asking them to have these shoes picked up and please at this time I wanted my money back. The representative told me that I had to return the shoes and once received my money would be refunded. Really, I said are you kidding me, I ask for a manager, who told me that they will schedule a pick up the shoes, but again I ask about my refund, she told me the same thing about the refund, but she also stated that she could send me a replacement. It took me almost a month to get my shoes/boots and she thought I wanted a replacement after this really! Well I never got my refund, I had to go through my bank to dispute this and apparently it worked because my bank credit my money back to my account. It's something with Timberline, if I can't walk in the store and buy them, I won't be purchasing them ever again online. This is the second round with them, there will not be a third. The first time, it was a shipping thing, they said my boots was shipped and delivered and they never was, so Timberline sent them to me again and I got them so I really did not worry about it. This time it was unacceptable and ridiculous. Whoever took my order and worn them must have taken the shipping label home with them, because it was on the outside of the bag, which again scares me. Please just beware, I don't know if Timberline has went down a lot, but for the money you pay this is bad. Something is now right, I wish someone from Timberline Corporate could be made aware of this and all the other reviews I am reading.

I bought these women's hiking boots for work and hiking. They are uncomfortable, had to buy inserts, not warm. And then found out them to not be waterproof during rain. Tried to return them 10mo old, and after much effort Timberland denied my claim. So glad I spent $ 90 on fashion boots to wear in pleasant weather. Do not purchase.

Horrible customer service and horrible quality... the soul is coming unglued on my boots that aren't even 1 year old, I spent almost $300 on them and they emailed me back and told me the soul coming unglued isn't their problem it's mine basically... very unimpressed with timberland!

I gave this package back to USPS with the shipping label they sent me as instructed by them on January 20th 2022 and it was sent to FedEx January 21st 2022. The last update was January 31,2022 departed FedEx location and now I cannot track the package at all, there has been no update at all. I have emailed them constantly about my refund and they have completely refused to give me my money back! I do not have the package anymore, it is out of my hands after sending back as they wanted me to. Every time I email them, they tell me o have to wait 10 days for them to receive the package then 7-10 days for my refund. Then I email them again after 19 days and they tell me I have to wait another 20 days! I don't know why they are SCAMMING me like this! I do not have the item or my money now, they have robbed me of over $200. I just want my refund back and they are giving me the run around! I literally just want my money back!

I was bought for xmas a pair of timberland pro boots, the soles and heals perished so i contacted timberland i told them and sent pictures to them they said because i didn't have the receipt they couldn't help, i explained they were a xmas gift i didn't have one, they just didn't want to know, case closed they said and that was that, the after sales is degusting not helpful at all, so i will never buy timberlands ever again, its not as though i hadn't the proof of the boots being perished i have, i cant see why they wouldn't replace them i didnt ask for a receipt well you dont when its a xmas present do you.

Bought these at famous footwear, one month later they are broken and they won't guarantee a return or exchange!