- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Tillys has a rating of 1.4 stars from 305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tillys most frequently mention customer service, gift card, and business days problems. Tillys ranks 428th among General Apparel sites.
No positive highlights yet
Ordered new balance sneakers bc could not find my size anywhere, but found them on Tilly's. Shocked over all of the bad reviews too bc I honestly am very pleased! They look great, feel great and am very happy with my purchase and the quick shipping.
2 problems. I ordered 4 shirts. The 1st problem is 3 shirts came (one has a security tag attched.) The 2nd problem, when I finally got a notification that the 4th shirt was delivered, I looked outside and it was not there. I opened the email and the picture attached of the delivered shirt was not my porch or my apartment. They delivered it to the wrong address.
I would like to give Tilly's props and a retraction of this review. They came through credited my account on on 9/19/19 and I reordered the backpack immediately, however, it is 9/25/19 and is still in transit. Expected delivery on 9/28/19. No biggie. Didn't say they were any faster with delivery. Lol. When I receive the second attempt backpack I will Update. Thank you Tilly's... better late then never!
Ordered backpack on August 26,2019 for niece as a surprise. It's September 15 and today when I was talking to her she had no idea what I was talking about. Called Tilly's customer service they want to do an investigation bc tracking says package delivered. Uh, okay... I'm saying it was not delivered. Yeah, so now almost 2 months into school, I have to order another one. DEFINITELY NOT FROM TILLY'S. ANNNND I have to do a dispute on my credit card and honestly that sucks. But customer service girl was nice doing her job the way she was taught.
This was my first time using tillys. I placed my order before reading the reviews. I was nervous. But turned out great for me. My husbands items came in a timely manner and they were all there. Everything fits great. He was happy. I was happy. I would use them again
Helpful staff and sick clothes! Always comfortable fit and up to date trends.
I don't live by a mall. So, I can go online to Tillys and type in what I am looking and it show up 3 to 4 different views with a full description of how and what its made of. Also if needed to return it's very simple. You can do online or take it to the store. The customer service is also pretty nice.
I've been shopping at Tilly's for about 5 years now and I've never had a problem in store nor online. But I've heard many bad reviews about Tillys and I just recently ordered some clothes online and I ordered them a week ago. Should I be worried
I ordered from Tilly's not knowing anything about them. I impulsed bought from them because they had the shoes I've been wanting for a while and 20% off coupon. I then thought I should look up reviews since I never heard of them. I normally do this before I make a purchase. But I started to get worried because they have majority more bad reviews than good reviews. I can say my overall experience was great. I ordered on 10/07/2017, they shipped 10/09/2017 and received my shoes today(10/14/2017). Shoes came new condition like expected also got a sample pack of orbit gum. I am not sure if I will order from them again because of all the bad reviews. I think I may have got lucky but then again most of the bad reviews had to deal with customer service. So I would just use caution when ordering from them.
I like Tillys because they have some awesome jewelry... and lots of it! They also have a huge variety of different styles of clothes for women, men, boys, and girls. Great prices as well. I have ordered off here a couple times with no problems. I like to check out the sale items. They also have a live help section and a blog.
Gain trust and grow your business with customer reviews.
Shop Tillys for the best in men's clothing, women's clothing, kid's clothing, backpacks, shoes and accessories from all of your favorite brands
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
