From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.
We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Concert was cancelled due to COVID and they refuse to refund my money. Agents extremely Rude and Disrespectful. Stay away from this site!
Concert rescheduled a year later due to covid 19. Would not issue refund. I would need to travel out of state for said event and do not know if time off travel or lodging would be possible that far out. Customer service was unmoved and gave short one word answers. Looked on BBB and noticed the company replies with a copy and paste response to all complaints. They have a F rating from the Better Business Bureau and deserve it.
The site looks good and is easy to navigate, but the problem is the customer service. First they charge you for using their site to buy tickets and then they con you into buying "insurance". I bought tickets in February for an event in May. In fact in 7 days from now and still haven't received my tickets. They keep telling me the vendor hasn't released the tickets yet and they will be emailed to me as soon as they are released. I'm hoping this isn't a scam.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members