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TicketsOnSaleReviews 35,692

3.8

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.

We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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53,576 reviews
Tennessee
1 review
0 helpful votes
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Y'all suck
April 30, 2023

Need improvement asap you guys suck I want to hear

Date of experience: March 31, 2023
Massachusetts
1 review
0 helpful votes
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Well see
March 31, 2023

Simple so far, Depends on how it goes on 10/14 wether I get the tickets in a timely manner.

Date of experience: March 31, 2023
Colorado
2 reviews
0 helpful votes
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Over priced, but easy to buy!
March 31, 2023

Easy and efficient. Just darn expensive - especially the "service" charges. And, I still do not have the tickets in my possession yet. Or, which suite we will be enjoying Mr. Clapton on 9/16/2023 at Ball Arena! I sure hope they are PRIME seats for the price. Thank you

Date of experience: March 31, 2023
Texas
1 review
0 helpful votes
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Fraudulent tickets
April 30, 2023

I purchased 8 tickets through your website for a 9/15/23 Modest Mouse show at the Napa Oxbow Riverstage. After I purchased the tickets, I was alerted that the seats I purchased don't exist at the venue. This obviously makes you look like a fraudulent company and I have requested a full refund immediately. I meant to purchase my tickets through TicketMaster and accidentally bought them through your website, which was a mistake. I have already requested a full refund from you through Paypal and will escalate in Paypal's system if I don't receive it shortly.

Date of experience: March 31, 2023
California
1 review
0 helpful votes
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Password reset
March 31, 2023

Nightmare trying to toggle back and forth to get the code and losing the page with the blanks to enter the code- needed my laptop and phone.

Date of experience: March 31, 2023
Pennsylvania
1 review
0 helpful votes
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Godsmack rocks
March 31, 2023

Great experience very easy to do. Would definitely recommend them.

Date of experience: March 31, 2023
Virginia
1 review
0 helpful votes
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Great Experience
March 31, 2023

Quick and easy. No hassles an no waiting to get a cheap ticket

Date of experience: March 31, 2023
South Carolina
1 review
0 helpful votes
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Complicatiom
March 31, 2023

Thanks for tics but a bit annoyed by the confusion

Date of experience: March 31, 2023
Canada
1 review
0 helpful votes
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Great
March 31, 2023

I was very anxious to buy tickets this way, but I had an amazing experience. Found my tickets very easily and paid securely with paypal and even if they said I was suppose to have the tickets from the resaler a month and a half later, I got them the same day. Was very happy about it and didn't regret to buy it from ticketsonsale.

Date of experience: March 31, 2023
California
1 review
0 helpful votes
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Fast and easy
March 31, 2023

Quick and painless for navigation of the user interface

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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Saved money
March 31, 2023

Helped me save money going thru Tickets on sale on my favorite band band

Date of experience: March 31, 2023
Colorado
1 review
0 helpful votes
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Fkrs
April 30, 2023

I am an idiot and thought I was logging onto the official AXS site and proceeded a pace. Paid too much and can't refund.

Date of experience: March 31, 2023
New Jersey
1 review
0 helpful votes
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Madonna
March 31, 2023

It was great! Was able to get what I wanted and my seats are excellent cant wait

Date of experience: March 31, 2023
Georgia
1 review
0 helpful votes
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Service smooth - fees excessive
March 31, 2023

The purchase process was very smooth. I paid $31 for each ticket to a comedy show. I couldn't find tickets from the direct seller so I was happy to find them here. However the fees here (like most other sellers) are too high. I paid about $10 per ticket in fees, plus $7 for the "mobile ticket delivery charge." Why should I be charged for an automatic electronic transfer of the ticket to my phone? That said, I understand that other online ticket sales company are just as bad with fees, and maybe even worse.

Date of experience: March 31, 2023
New York
1 review
0 helpful votes
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Price Gouging/unethical practices
April 30, 2023

I paid for tickets that I thought were being sold directly from the venue because I had neither been to the venue nor used this website before. I was cruising through wanting to make sure I snagged tickets before I couldn't get them anymore. And after I purchased it, realized that these were resale and DOUBLE the price of tickets STILL AVAILABLE at the venue. I couldn't pull up my order on the website with my # and email and I tried to get a refund within 15 minutes of placing an order and was unable to get satisfactory help. The tickets are general admission, first come first serve, so I understand if they were seated and I was paying for good seats but everyone is paying the same amount who purchases tickets. So for these to be doubled is a clear case of simple price gouging and unethical. I will never purchase tickets through this seller again.

Date of experience: March 31, 2023
Canada
1 review
0 helpful votes
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Dissatisfaction
April 30, 2023

The most frustrating experience that I have had in a long time! I have been trying to buy tickets to give to another person. Therefore it is no point giving my cell- phone number and the recipient is not computer literate.

Date of experience: March 31, 2023
New Hampshire
1 review
0 helpful votes
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All of the above.
April 30, 2023

Horrible site.didn't get my tickets yet, will get them the day before- unacceptable, $50 more than other sites.

Date of experience: March 31, 2023
New York
1 review
0 helpful votes
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Monster jam
March 31, 2023

Easy to order tickets on line and see where they are before ordering them.

Date of experience: March 31, 2023
Utah
1 review
0 helpful votes
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Thank u
March 30, 2023

Very easy to do. Tickets I wanted great deal thank u

Date of experience: March 30, 2023
Texas
2 reviews
0 helpful votes
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Easy way to accomplish getting tickets and to go to an concert

Date of experience: March 30, 2023