From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.
We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We ordered tickets for the 4:00 matinee, but was issued the 8:00pm show instead. I called/chatted as soon as the confirmation arrived - a few hours after placing the order - but TicketsOnSale was unwilling to correct mistake. Plenty of seats were available for the show we wanted/requested, as we were taking our young granddaughter there for her birthday. I was disconnected both times I attempted to make a correction via your site/chat. Very poor customer service! Will not use TicketsOnSale again.
The experience was ok. I needed more than 10 tickets so I had to do 2 separate purchases. It would have been nice to do it all in one.
/Glad 6 tickets were available together. The purchase was very simple and easy. We wish they didn't add a $20 fee to each ticket.
Fast service, excellent customer service, reasonable prices
Great experience! The website was super easy to use. I would use it again.
After speaking other people and realizing that there was other available to get through other sites, but I'd already wasted my time purchasing through y'all, I realize that y'all overcharged the hell out of me on charges for the top bro you didn't allow me to pick the section seat just said in this area will not use website again
Simple but a little pricey. At least now I know how to secure parking in downtown Nashville
Easy and quick loved the experience would highly recommend. Plan on using them in the future
Discovered i paid twice the price for my tickets on this site
Still waiting on my tickets to be sent to my email. Will update at a later date.
Good, no issues purchasing the tickets for the event. Overall experience was good from purchase to transfer
Good, went easy self explained no confusion no more words to explain
Everything worked great. Even tough I am not USA citizen and I can't install the app I could get the tickets in email and android wallet
Payment ok, no problems.
I received an email confirmation of my ticket purchase but the tickets themselves won't be available until April 10 (3 days before the show)? I don't understand how you can sell the tickets but not have them available to me when I purchase them. It feels scammy that I just dropped $500 and have nothing to show for it. Also you've emailed me twice asking if I got a confirmation email as if there is a third party involved that you don't entirely trust.
I had a great experience ordering and getting g a follow-up email
Quick and easy to purchase tickets. Great delivery service with good instructions on how to accept and use tickets.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members