On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Just waiting on tickets. Other than that, site was easy to use
Site was a little buggy on mobile but I was able to navigate through it
A good selection, early sales, information on hotels and other options close to the venue. All an all a good experience, and looking forward to the upcoming SOAD/Deftones show!
All the ads and offers too many all work and no play makes Jack a dull boy.
When I get repetitive emails that haven't recognized that I already have confirmed it makes me wonder if the service is legitimate. It makes me think that they're setting me up for disappointment by saying "oh you didn't confirm so your tickets are gone and your $2,000 is in the ether." So it's not very good for feeling comfortable with the service.
I ordered tickets a month ago and still not received them (via email). Doesn't seem right to pay for something and not receive the product.
I purchased the ticket and my credit card was compromise on your site.
Now I have to replace and notify all companies I have my card liked to for bill payments.
Easy to order. Great experience to handle my order with. Thanks
I would like to receive my tickets now, instead of the day prior to the concert.
First time buying tickets and it was pretty easy. Everything is kept very confidential which is nice.
The experience was very good throughout the purchasing process
I paid my vet 100.00 more per ticket than the regular ticket price Ticketmaster forwarded me to this site I feel like I was scammed
I'm still having trouble retrieving my tickets after contacting customer support
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members