My husband was trying to surprise me for my birthday with tickets for a football game. He thought this was the official stadium box office. They charged double the face value of the tickets and then charmed us 150.00 in service charges! A 300 % profit!
It has nice ticket prices but when you go to purchase the tickets, there is a big chunk of fees to pay as well... And you have to get an account at a different site in order to receive the tickets rather than them just being emailed to you right away.
I have purchased tickets through other sources and they were not as easy as this site. Only thing they do not mention is the handling/processing fees. I'm the one printing them on my computer using my paper and ink. This should be done away with.
Gives the appearance of bait-and-switch. $52 is the stated total, with the $15 "delivery fee" (enough to pay for 30+ postage stamps) shown separately. At checkout, however, an additional, previously undisclosed "service fee" is added, and the total of $84.68 is finally disclosed, an increase of 62% over the "bait" price. Scheduled to ship Dec 16 for a Dec 20 game, looks very risky. Seller will probably charge my card right away and draw interest on my money until this third party seller actually orders the tickets from the source, and the tickets actually ship.
Purchased 3 tickets to hockey game, paid about $2 more than the face value with the add on(s). A pleasant surprise to say the least where as before I have been dinged for $40 plus US per ticket! I'll be back...
Really? Really? Eighteen dollars plus eight more is necessary? How about... noooooo. You want a hundred characters of neo marxist drivel or an actual evaluation on why this type of strategy fuels awful?
I filed a dispute with Discover and they found for this merchant. Refused to refund. This was a fraudulent sale. I would give no stars if I could. Have contacted CT attorney general as that is the state in which they are licensed. Also filed complaint with BBB. DO NOT purchase tickets from this seller. Broadway.com clearly lists Dates when Ms. Midler is not performing.
Wouldn't recommend ever bothering with this service. When I first saw the nearly 50% fee rate I backed out of my purchase - which resulted in a series of daily emails "reminding" me to complete the order. Ultimately I did because they included a 15% discount code, but I still ended up spending nearly $100 in fees on $230 worth of tickets.
This is the 1st time in my internet history. That after I've purchased something. I have not received it. I purchased 6 tickets for a concert near me here. I have not received them, or the site link. That I can download & print my tickets out for use. Amazingly unprofessional;- [
Ticketmaster puts you folks to shame!
I have never had a worse experience purchasing tickets. I bought them only to receive an email telling me they needed to speak with me regarding seating. Apparently they sold out of the tickets I had already purchased online and now only had poor seating options left at a higher price. It was ridiculous and unprofessional. We'll see if they actually refund my money as I don't see them as very honest or reliable. The reason they provided for the mishap was that their seating options weren't "real time." Excuse me?! If you can't sell your tickets with real time availability then don't sell them at all idiots. Stay away unless you want a giant hassle.
When a concert is cancelled by a performer you should get all your money back, right? Tickets expert decided their time is worth not giving a full refund and keeping a portion for themselves. NOT COOL! Really think end consumers are getting screwed by legalized scalpers in the first place then get screwed with fees and examples like this of not giving full refunds. Trouble is... as long as people keep paying them, they are going to keep thinking their ways are okay. I will not be buying my tickets this way further. I'll get them directly or not be attending.
The Service charge is way to high. I Will not be buying tickets again anytime soon till service charges are lowered. People buy these tickets knowing they wont be attending just to upcharge and make money. While families have to suffer. Face value $35 and I pay $54 plus a $20 fee each. Thats a joke
I found prices to be exceedingly high and a failure to mention exorbitant service fees. I also don't understand why I should write a review prior to receiving my tickets. I probably would not use this site again nor recommend it to anyone else!
Although it was very convenient to buy online, it was a surprise to get a $50 service and electronic fee. Really!? Almost $20 per ticket service fee. Im glad I only needed 2. I will be buying my tickets in person from now on.
Everything was easy until I had to fill out this review. Its very time consuming and I Just want my tickets I spent good money on. Its really annoying because now I will receive a bunch of spam emails for filling out this review.
Service was fast and easy, however I didnt realize I was not going to be able to get my tickets until 4 days before the concert. Slightly nervous about this to be honest, but after reading some reviews Im choosing to remain hopeful. Please dont let me down
Mention should be made of the service fee much earlier on in the process of purchasing ticket as it gives misleading information about the cost of the transaction. Having to write this review is also not welcome.
Never received my tickets. Called, on the phone for an hour and have now reported ticket. Experts to fraud department at my bank and also reported to the BBB. You can be assured I will blast this all over the internet and social media too so no one else gets ripped off by this business! I would not have even given one star, that was not optional
Ordered tickets never received email confirming what to do next. I. e. Download tickets. Had to call four times to this place one you need adobe reader. No kidding second call need to be on your computer... Not! Her name was JoJo extremely rude I asked please listen I am the customer calling twice now because I didnt receive email. Every time I talked she would talk over me and then give a smart comment back. Please just listen I am not getting the email I would like to speak to a Supervisor. Click hangs up on me! Third try she really tried to help never got the email spoke to her manager still didn't work got disconnected from her. Fourth call went to my laptop to see if I got the email. No! Then finally I said can I give you a neighbors email. Yes we can try that! Four try's and then me telling them what to do! Unbelievable! Never again!
Ordering was fast and easy and the tickets seem to be reliable. Only thing is you don't see how much the fees are until the very end of the ordering process. You just have to weigh it out if its worth it or not. Also I have not yet received my tickets, hoping this is not a rip off.
Overview
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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- South Windsor, Connecticut, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members