Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Fees cost more than Ticketmaster and stub hub. But ticket prices were cheaper so they averaged out to be close in final price. Satisfied for the most part and excited for the event.
It was a easy to sue website, its really good to use for any tickets you wanna buy i honestly rate it a four, who ever created this website did and amazing job, good good job, i love it, now im now my way to my first concert
the seats i ordered were right in my price range which im happy about. the service charge is way too much. i expected it to be under $20 it was almost $50 per ticket. Not happy about that. I was going to not order tickets from here so i stopped before i placed the order, then a few minutes later i received a 15% off promo code. That covered 90% of the service fee for 1 ticket. That helped and convinced me to end up buying the tickets
I checks other websites for the same tickets and Ive found the perfect ones with great seats. I like how this page viewed the photos where the seats are located and the view.
It was straightforward and amazinggg. Service fees were too much though, not too sure why. 33% above and beyond the price of the tickets for a service is too much.
Good service to get both and credit card info and email address and password apply with all your info and email numbers get your info Facebook info
Very easy to use, not a lot of issues at all easy to find what I wanted to didn't have to do anything extra for it
Everything was good except delivery was slow and not clear. Once it happened though it was great. I thought the pricing was reasonable and the fees were much less than other places.
The service fee that was relayed to us was less than $10 a ticket. The total for our two tickets on stubhub was $260 and our credit card was charged $345. Absolutely ridiculous. It should be mandatory to relay your service fees up front. This company can go screw themselves. You are lured in by a lower per seat price but then you get charged for service fees out the $#*! and can't even back out of your purchase.
A good selection of ticket prices and multiple tickets. No problem with entering payment information. The service fee was expensive however.
Woohoo geez I don't want to give a review but your making me and this is my lease favorite part plus the stupid expensive service fees but hey whatever I really just have to type out 100 characters
33% above and beyond the price of the tickets for a service is over the top and the service fee wasn't shown until the purchase. I won't be using tickets expert again. Id rather not see the show that pay that exuberant service fee again.
The service fees are ridiculous and Ticketexpert is not up front until after the non refundable purchase. I will NEVER use them again. $20 US per ticket. Ridiculous
Good work easy to use just waiting to make sure my tickets are real don't like the fact that y'all are making me do this writing assignment
Your service fee is a little ridiculous. I bought 6 tickets for my family & got charged for each ticket@ $26.52 each! Really? If I hadn't promised my family I would not have gotten them!
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members