website thubmnail of Tickets.Expert

Tickets.ExpertReviews 1,393

3.3
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Tickets.Expert Reviews Summary

The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
14
Indiana
1 review
0 helpful votes
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Very easy to use.
November 14, 2017

The price for the service fee seems way too high, at $70 per ticket. I don't understand how an online ticket seller needs that much per ticket, it's almost 50% of the ticket sale..

Date of experience: November 13, 2017
Oregon
1 review
0 helpful votes
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Fees are absurd!
November 13, 2017

Fees for e-tickets in addition to service fees? Almost $20 per ticket just in FEES! It is daylight robbery!

Date of experience: November 13, 2017
New York
1 review
0 helpful votes
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Over $30 per ticket as a fee. Your joking right hahahaha. No word of when I will receive my tickets via email (via... email... im paying $30... to receive them via email...)

Date of experience: November 13, 2017
Indiana
1 review
0 helpful votes
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Lions
November 13, 2017

Lions yay someone will have a great bday gift and christmas gift he is going to be so excited service fees are a bit outrageous.

Date of experience: November 13, 2017
Washington
1 review
0 helpful votes
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Could be happier
November 13, 2017

The fees stink - most misleading, not the bargain you make it look but what the hell I could be sending money to Donald Trump.

Date of experience: November 12, 2017
Virginia
1 review
0 helpful votes
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A good exchange. Fair price for tickets that included a book that wasn't even mentioned. It was initially confusing because I wasn't given pickup info, but the seller met me and it was a good transaction.

Date of experience: November 12, 2017
Georgia
1 review
0 helpful votes
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Easy but pricey
November 12, 2017

Site was very easy to use! Low ticket prices but extremely high fees! Be aware when you purchase! I was called the same afternoon I bought my tickets and was told they were unavailable when I bought them. The company then replaced those tickets with two new ones! I am now eager to receive my tickets and enjoy the concert next month! Fingers crossed!

Date of experience: November 12, 2017
New Mexico
1 review
0 helpful votes
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Mars tickets
November 12, 2017

I gave a 4/5 because it was just too many emails in this transaction to understand. Just send the tickets attached and tell me to enjoy!

Date of experience: November 12, 2017
California
1 review
0 helpful votes
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Service efficace
November 12, 2017

Site claire est concis idéal pour faire ces resa en ligne. Je recommande ce site à d autre personne si il le fallait.

Date of experience: November 11, 2017
Canada
1 review
0 helpful votes
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Excellent!
November 12, 2017

I am so excited to go to the game! It was awesome that I was able to get tickets so easily on this site. It was quick and easy!

Date of experience: November 11, 2017
Texas
1 review
0 helpful votes
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Very simple and secure... I didn't like the expensive service fee of $31.00 per ticket. Don't think I will use the service again. I would have saved $62.00 dollars at the box office if I wasn't so lazy.

Date of experience: November 11, 2017
California
1 review
0 helpful votes
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First time user
November 11, 2017

Great service and hopefully great experience on checking in to concert! First time user of your site.

Date of experience: November 11, 2017
Georgia
1 review
0 helpful votes
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All good
November 11, 2017

Thank you for giving us the ability to use your app and purchase tickets, it was helpful and straightforward.

Date of experience: November 10, 2017
Minnesota
1 review
0 helpful votes
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Easy
November 11, 2017

The tickets were very easy to get and it was quick. Also had good views of the floor from the seats that I was getting.

Date of experience: November 10, 2017
New Jersey
1 review
0 helpful votes
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Easy to fill out and cheaper than other websites would like to have tickets immediately as they are ordered.

Date of experience: November 10, 2017
Illinois
1 review
0 helpful votes
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Really!?
November 10, 2017

I just want to see my tickets not all this crap. Come on, already! At least 100 characters...,,,,,,

Date of experience: November 10, 2017
Pennsylvania
1 review
0 helpful votes
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Easy to use sight
November 11, 2017

Love the sight so thankful to get these tickets! We will enjoy the show so much and its a great Christmas gift

Date of experience: November 10, 2017
Canada
1 review
1 helpful vote
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The website is well laid out and easy to use and the service fee (at least in my case) seemed reasonable, but it was also hidden away on the last page. Transparency in these things always makes for a better customer experience! I would also prefer not to review until I actually have the tickets in hand... (which does not appear to be an option).

Date of experience: November 10, 2017
Missouri
1 review
0 helpful votes
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Service fee unbelieveable
November 10, 2017

Not worthy of selling tickets to major events - really wish I had read reviews first. Looking forward to event and picked high priced seats... I just didn't realized how high the price was. It's sad actually that there is not feeling of guilt.

Date of experience: November 10, 2017
California
1 review
0 helpful votes
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Great
November 10, 2017

I had a wonderful experience very quick and concise I'm very excited to go to the Garth Brooks concert in Nashville Tennessee thank you

Date of experience: November 10, 2017

About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater


tickets.expert
South Windsor, Connecticut, United States