The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The price for the service fee seems way too high, at $70 per ticket. I don't understand how an online ticket seller needs that much per ticket, it's almost 50% of the ticket sale..
Fees for e-tickets in addition to service fees? Almost $20 per ticket just in FEES! It is daylight robbery!
Over $30 per ticket as a fee. Your joking right hahahaha. No word of when I will receive my tickets via email (via... email... im paying $30... to receive them via email...)
The fees stink - most misleading, not the bargain you make it look but what the hell I could be sending money to Donald Trump.
A good exchange. Fair price for tickets that included a book that wasn't even mentioned. It was initially confusing because I wasn't given pickup info, but the seller met me and it was a good transaction.
Site was very easy to use! Low ticket prices but extremely high fees! Be aware when you purchase! I was called the same afternoon I bought my tickets and was told they were unavailable when I bought them. The company then replaced those tickets with two new ones! I am now eager to receive my tickets and enjoy the concert next month! Fingers crossed!
I gave a 4/5 because it was just too many emails in this transaction to understand. Just send the tickets attached and tell me to enjoy!
Site claire est concis idéal pour faire ces resa en ligne. Je recommande ce site à d autre personne si il le fallait.
I am so excited to go to the game! It was awesome that I was able to get tickets so easily on this site. It was quick and easy!
Very simple and secure... I didn't like the expensive service fee of $31.00 per ticket. Don't think I will use the service again. I would have saved $62.00 dollars at the box office if I wasn't so lazy.
Great service and hopefully great experience on checking in to concert! First time user of your site.
Thank you for giving us the ability to use your app and purchase tickets, it was helpful and straightforward.
Easy to fill out and cheaper than other websites would like to have tickets immediately as they are ordered.
Love the sight so thankful to get these tickets! We will enjoy the show so much and its a great Christmas gift
The website is well laid out and easy to use and the service fee (at least in my case) seemed reasonable, but it was also hidden away on the last page. Transparency in these things always makes for a better customer experience! I would also prefer not to review until I actually have the tickets in hand... (which does not appear to be an option).
Not worthy of selling tickets to major events - really wish I had read reviews first. Looking forward to event and picked high priced seats... I just didn't realized how high the price was. It's sad actually that there is not feeling of guilt.
I had a wonderful experience very quick and concise I'm very excited to go to the Garth Brooks concert in Nashville Tennessee thank you
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