Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
My order was simply put very easy! Conveniency was very nice, I didnt have to print anything or go out of my way. I will be sure to use this method of purchase again in the future.
Listed tickets that weren't actually available. Wouldn't find out until filled out all the information then hit purchased. Had to go through this process multiply times, 6 - 10 I lost count. Then you charge $4.76 service fee and almost $8.00 to email me the tickets. Very sad that you get charged for an email specially after the poor service of having to type all my information out multiply times. Ticket Master may charge you service fees but not to email you your tickets nor is that hard to check out. One time shot with them and they don't list tickets as available when they are not available
Great service and quick, the price was great, been shopping for over a month for these, tickets, i would use this system again. Looking forward to our seats and a great concert
Great really quick a little disappointed to download the ticket, I have to pay $7.00 usd, I never been charged for this kind of transaction
I was looking for last minute tickets to a hockey game and I was able to find them right away with no problem.
The site is good I'm looking very forward to the show I can't wait I've never been but my boyfriend loves wrestling and I know it will be great
I have no issues paying "processing fees" and what not as long as it is specified BEFORE I place my order. My subtotal was around $160, but it wasn't until AFTER I made the purchase and received my receipt that I saw my actual total of $206. I am happy with my tickets though. Next time, I need to do some researching before jumping the gun.
TAB BENOIT YALL! I am SUPER $#*!ing stoked and I cant wait for February the 24th. Only thing that could make it better would be not paying the $19 service fee
Waiting to receive my tickets. This is a Christmas gift for a friend & I am unsure of how to transfer tickets as this process is complicated.
Was surprised at the end of checkout at the extra service fees being the same per ticket, seems a bit high for this type of transaction
Very fast turn around time and somewhat easy on a desk top to down tickets and print. Needs some improvement on working better with android devices..
This website was helpful and easy to find the most suitable tickets. Having some issues getting the actually ticket but I am hoping after fillingthis out I will find them.
Very easy transaction. I was looking for available tickets for awhile and I finally found them. Thank you so much. I recommend using this.
Easy to purchase and they show the view from the seats. They do not show the fees until the end when it is about to make payment.
Was a good resource to get last minute event tickets. All thought the service fee was a little steep. The extra service fee did not show up until the last second. I really wish they were more transparent about that.
It was good found what I needed it was a fast service now just wanting my ticket but I'm ready for the lil pump concert ready to get lit and have fun with my friends
Ordering tickets was quick and painless! The site did not lock up. Ticket delivery was fast and I liked that I had to confirm receipt of tickets via a separate email!
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members