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Tickets.ExpertReviews 1,393

3.3
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Tickets.Expert Reviews Summary

The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
14
New Jersey
1 review
0 helpful votes
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Excellent
December 22, 2017

Easy to navigate and easy to purchase tickets. The website was easily laid out and very nicely color coordinated.

Date of experience: December 21, 2017
Canada
1 review
0 helpful votes
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Quick & Easy
December 22, 2017

Super easy to navigate the site. Didn't expect the extra $50 fee per ticket and I missed that it was in USD not CAN... but that was my error. Excited for the game nonetheless :) Thank you!

Date of experience: December 21, 2017
Canada
1 review
0 helpful votes
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It's shady business to surprise your customer with your PER TICKET service fee at the end of the transaction. Plus the ridiculous $8 "Download" fee? What, to cover the cost of the expensive email?

I totally get that you need to make money off your service... but be up front about it, so I can figure the cost RIGHT OFF THE TOP.

Date of experience: December 21, 2017
Illinois
1 review
0 helpful votes
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Thank you
December 22, 2017

This Christmas is going to be joyful and blessed for my family to enjoy a game with my kids and grandkids! Thank you

Date of experience: December 21, 2017
Texas
1 review
0 helpful votes
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Easy transaction
December 22, 2017

Easy to navigate website - quick service. I agree that the fees were a lot higher than I thought they'd be. Hope my son enjoys his Christmas gift.

Date of experience: December 21, 2017
Wisconsin
1 review
0 helpful votes
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From the time I started searching for seats to the time I printed out the tickets, it was about 5 minutes! Super quick and easy :)

Date of experience: December 21, 2017
New York
1 review
0 helpful votes
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Review
December 21, 2017

Easy to navigate, got great seats for my girlfriend and I. We can't wait to go see the Sox at Fenway!

Date of experience: December 20, 2017
New Jersey
1 review
0 helpful votes
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Excellent service
December 21, 2017

Very good service can't wait to go and see monster jam. Had no problem finding my tickets for event and good prices and good seats

Date of experience: December 20, 2017
Virginia
2 reviews
0 helpful votes
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Thanks for the tix. A little expensive on the fees, i did not expect a $47.00 fee plus another $7.95 fee to print tickets.

Date of experience: December 20, 2017
Arizona
1 review
0 helpful votes
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Fast and easy service!
December 21, 2017

This is the first time I've used this service. It was quick and easy and I got my tickets instantly. I would use this service again in the future.

Date of experience: December 20, 2017
California
1 review
0 helpful votes
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Very expensive service fees unbelievablevery expensive service fees unbelievablevery expensive service fees unbelievablevery expensive service fees unbelievablevery expensive service fees unbelievable

Date of experience: December 20, 2017
Connecticut
1 review
0 helpful votes
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Review
December 21, 2017

Waiting on the tickets... Looking forward to receiving my tics... 100 characters is too many. When will tics be sent? Knicks and Pelicans at the Garden!

Date of experience: December 20, 2017
Maryland
1 review
0 helpful votes
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Ticket sticker shock
December 21, 2017

It was very easy to buy the tickets I wanted, but I was shocked with the added service fees and on top of that, another charge for the privilege of printing the tickets myself. Geez.

Date of experience: December 20, 2017
GB
1 review
0 helpful votes
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High Fees
December 21, 2017

I was somewhat aghast at the service fees which ticket purchases attract in North America compared with UK

Date of experience: December 20, 2017
Florida
1 review
0 helpful votes
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High service fees
December 20, 2017

Service Fees are to high.../////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Date of experience: December 20, 2017
Wisconsin
1 review
0 helpful votes
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Ridiculous fees!
December 19, 2017

Enter 100 characters? Why? Enter 100 characters? Why? Enter 100 characters? Why? Enter 100 characters? Why? Enter 100 characters? Why? Enter 100 characters? Why? Enter 100 characters? Why?

Date of experience: December 19, 2017
Texas
1 review
0 helpful votes
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Easy
December 20, 2017

I just clicked on the seats I wanted that were available and bought the tickets. Simple asf, will use again for next time!

Date of experience: December 19, 2017
Illinois
1 review
0 helpful votes
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HIGH SERVICE FEE
December 19, 2017

I regret clicking submit...
Again regret this as well 100

Date of experience: December 19, 2017
Michigan
1 review
0 helpful votes
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Cindy
December 18, 2017

I was surprised at the high amount of the service charge and realized I made a mistake not going direct.

Date of experience: December 18, 2017
Louisiana
1 review
0 helpful votes
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Bye Felicia
December 18, 2017

Why are you forcing me to rate? Give me my damn tickets... right now

Date of experience: December 18, 2017

About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater


tickets.expert
South Windsor, Connecticut, United States