website thubmnail of Tickets.Expert

Tickets.ExpertReviews 1,393

3.3
How would you rate Tickets.Expert?
grey star
grey star
grey star
grey star
grey star

Tickets.Expert Reviews Summary

The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
14
Florida
1 review
0 helpful votes
Follow Caroline T.
Unfollow Caroline T.
Send Message
Share Review
Report Review

Hyped
December 29, 2017

Can't $#*!ing wait. Haven't been to a concert in a lil awhile. QueenB gonna be there so my life is complete. I've been waitingggg for this!

Date of experience: December 28, 2017
Texas
1 review
0 helpful votes
Follow Denesha T.
Unfollow Denesha T.
Send Message
Share Review
Report Review

Yahoo!
December 29, 2017

Very easy to process my request. No troubles at all. Everything was cut and dry. Thanks for the easy access.

Date of experience: December 28, 2017
Texas
1 review
0 helpful votes
Follow Marc Y.
Unfollow Marc Y.
Send Message
Share Review
Report Review

Great service
December 28, 2017

Great web site - easy to use. Very efficient and great view of the venue and seating chart. Will recommend to my friends.

Date of experience: December 27, 2017
Iowa
1 review
0 helpful votes
Follow Chet Z.
Unfollow Chet Z.
Send Message
Share Review
Report Review

This will mean more when I actually get the tickets (the event is 2 + months away). Full costs should be shared with the buyers more clearly up front.

Date of experience: December 27, 2017
California
1 review
0 helpful votes
Follow Isaac G.
Unfollow Isaac G.
Send Message
Share Review
Report Review

It was great.
December 27, 2017

It was a great experience using sitejabber. I will definitely be using this site in the future for buying tickets. I would recommend anyone to this site if they wanted to buy tickets.

Date of experience: December 26, 2017
Texas
1 review
0 helpful votes
Follow Robin R.
Unfollow Robin R.
Send Message
Share Review
Report Review

All good
December 27, 2017

I would use tickets e pert again in the future. Site was easy to use and detailed all costs associated with purchase

Date of experience: December 26, 2017
Alabama
1 review
0 helpful votes
Follow Kathy M.
Unfollow Kathy M.
Send Message
Share Review
Report Review

I was amazed to see that the fees per ticket were so high. Great way for y'all to make money, that's for certain!

Date of experience: December 25, 2017
Texas
2 reviews
0 helpful votes
Follow Carolina M.
Unfollow Carolina M.
Send Message
Share Review
Report Review

The fees were high
December 26, 2017

Liked the site, purchasing the tickets was easy but the fee was really high, the site did not specify the fee until after I had placed the order

Date of experience: December 25, 2017
Texas
1 review
0 helpful votes
Follow Brandon H.
Unfollow Brandon H.
Send Message
Share Review
Report Review

It was good.
December 26, 2017

This was a very easy and worry free process. I sure would recommend this website to anyone looking for tickets to any sort of event whether thatll be sports or entertainment

Date of experience: December 25, 2017
North Carolina
1 review
0 helpful votes
Follow Wendy B.
Unfollow Wendy B.
Send Message
Share Review
Report Review

Boston
December 26, 2017

Great but would have been better if it would let you apply the discounts. No problems other than that.

Date of experience: December 25, 2017
Ohio
1 review
0 helpful votes
Follow Angela G.
Unfollow Angela G.
Send Message
Share Review
Report Review

Easy to navigate
December 26, 2017

It was very easy to navigate and did not take too much of my time. When you have a busy life with work, kids, and more work everything else needs to be easier. I thank you for that. My 13 year old son really loves Jeff Dunham and this will be a huge surprise for him.

Date of experience: December 24, 2017
Canada
1 review
0 helpful votes
Follow Gloria H.
Unfollow Gloria H.
Send Message
Share Review
Report Review

Exorbitant service fees!
December 24, 2017

My fees cost more than one of the three tickets I bought! This has got to be service gouging... absolutely ridiculous! As mentioned in another review, there was no mention that there would be a service fee or what the cost would be! I realize that a fee is the norm for these ticket sites... but, really... they charge per ticket! A reasonable fee per 'order' would be more palatable! They did send a ticket club coupon for a year on them that says you don't have to pay fees... but I have not yet check out the conditions of membership. I feel that I have more than paid for a membership as it is with the fees I just paid! I also sent an email complaining about the cost of the service fees but have yet to hear back from anyone directly.

Date of experience: December 24, 2017
Texas
1 review
0 helpful votes
Follow jennifer D.
Unfollow jennifer D.
Send Message
Share Review
Report Review

Worked as it should
December 26, 2017

I dont understand the very expensive service charge but it is what it is. I couldnt get this show to pull up on Ticketmaster

Date of experience: December 24, 2017
New York
1 review
0 helpful votes
Follow Karen Q.
Unfollow Karen Q.
Send Message
Share Review
Report Review

Pricing
December 26, 2017

Overall the site is very good and I was able to purchase the tickets easily. However the fees are very expensive.

Date of experience: December 24, 2017
Kansas
1 review
0 helpful votes
Follow Laurie A.
Unfollow Laurie A.
Send Message
Share Review
Report Review

The fees are ridiculously high, but honestly that's no differently than anywhere else. For the "convenience" of shopping online we pay $3+. That said, the actual purchase was quick and simple. Ultimately this about my family having a good time, I try not to get bent about $3 when I'm already paying well over $250.

Date of experience: December 24, 2017
California
1 review
0 helpful votes
Follow David s.
Unfollow David s.
Send Message
Share Review
Report Review

Great and easy
December 26, 2017

Great and easy to use, needed something quick and was able to help I recommended to anyone. Not sure why they make have to write review as that annoying me but otherwise great

Date of experience: December 24, 2017
Canada
1 review
0 helpful votes
Follow Pete D.
Unfollow Pete D.
Send Message
Share Review
Report Review

Great
December 26, 2017

Easy site to navigate. I had no problems thus far. Highly recommended. Good for people who dont use on line sites

Date of experience: December 24, 2017
Arizona
1 review
0 helpful votes
Follow Joyce B.
Unfollow Joyce B.
Send Message
Share Review
Report Review

Website
December 26, 2017

Ordering tickets was easy and excellent. It was fast and easy to navigate through. I would use again.

Date of experience: December 24, 2017
Germany
1 review
19 helpful votes
Follow Gustavo A.
Unfollow Gustavo A.
Send Message
Share Review
Report Review

Hi fees
December 26, 2017

Your process fees are too high, you are taking advantage of customers, the original ticket price was $159 I ended up paying double for each ticket with its a big profit on the ticket itself, then you charge me $109 for processing and $7 for electronic delivery, its absolutely overkill, it I didnt have limited time in New York to be able to see this show I would have never use your services.

Date of experience: December 24, 2017
Illinois
1 review
0 helpful votes
Follow Brenda V.
Unfollow Brenda V.
Send Message
Share Review
Report Review

I have been waiting for my tickets for almost a month. I continually check my email and nothing ever appears. I do not recommend this site.

Date of experience: December 24, 2017

About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater


tickets.expert
South Windsor, Connecticut, United States