The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Can't $#*!ing wait. Haven't been to a concert in a lil awhile. QueenB gonna be there so my life is complete. I've been waitingggg for this!
Very easy to process my request. No troubles at all. Everything was cut and dry. Thanks for the easy access.
Great web site - easy to use. Very efficient and great view of the venue and seating chart. Will recommend to my friends.
This will mean more when I actually get the tickets (the event is 2 + months away). Full costs should be shared with the buyers more clearly up front.
It was a great experience using sitejabber. I will definitely be using this site in the future for buying tickets. I would recommend anyone to this site if they wanted to buy tickets.
I was amazed to see that the fees per ticket were so high. Great way for y'all to make money, that's for certain!
Liked the site, purchasing the tickets was easy but the fee was really high, the site did not specify the fee until after I had placed the order
This was a very easy and worry free process. I sure would recommend this website to anyone looking for tickets to any sort of event whether thatll be sports or entertainment
It was very easy to navigate and did not take too much of my time. When you have a busy life with work, kids, and more work everything else needs to be easier. I thank you for that. My 13 year old son really loves Jeff Dunham and this will be a huge surprise for him.
My fees cost more than one of the three tickets I bought! This has got to be service gouging... absolutely ridiculous! As mentioned in another review, there was no mention that there would be a service fee or what the cost would be! I realize that a fee is the norm for these ticket sites... but, really... they charge per ticket! A reasonable fee per 'order' would be more palatable! They did send a ticket club coupon for a year on them that says you don't have to pay fees... but I have not yet check out the conditions of membership. I feel that I have more than paid for a membership as it is with the fees I just paid! I also sent an email complaining about the cost of the service fees but have yet to hear back from anyone directly.
I dont understand the very expensive service charge but it is what it is. I couldnt get this show to pull up on Ticketmaster
The fees are ridiculously high, but honestly that's no differently than anywhere else. For the "convenience" of shopping online we pay $3+. That said, the actual purchase was quick and simple. Ultimately this about my family having a good time, I try not to get bent about $3 when I'm already paying well over $250.
Great and easy to use, needed something quick and was able to help I recommended to anyone. Not sure why they make have to write review as that annoying me but otherwise great
Your process fees are too high, you are taking advantage of customers, the original ticket price was $159 I ended up paying double for each ticket with its a big profit on the ticket itself, then you charge me $109 for processing and $7 for electronic delivery, its absolutely overkill, it I didnt have limited time in New York to be able to see this show I would have never use your services.
I have been waiting for my tickets for almost a month. I continually check my email and nothing ever appears. I do not recommend this site.
Industry Experts Finding Tickets for Sports, Concerts, Theater