Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Order is in place and waiting for e-ticket which is committed to send to me 2 days ahead. Hope everything is okay. Service fee is high, but the seat I want is only available here.
Better than Tele charge. I heartily recommend this website. I do not like this necessity to have an 100 character review.
ASSISTANCE IS NEEDED. HOW DO I GO ABOUT DOWN LOADING MY TICKETS BECAUSE THIS IS TO MUCH TO DEAL WITH AND THE FEES SUCK! PLEASE LET ME KNOW HOW TO DOWNLOAD MY DAMN TICKETS! IS THIS A SCAM?
It was very convenient and it was very easy and fast to get the tickets that I wanted. The service fee was very high.
Service fee is too expensive. I ended up buying the event insurance in the event I can't attend the concert. Because of the additional cost for the service fees and insurance, I had to sacrifice for sub par seats.
THIS SHOULD BE ILLEGAL! These fraudsters do a good job of linking to web sites - in my case Paul Simon. You go to the PS page, click the link and BOOM you are at a well developed website - that looks legitimate -- so you place an order. Later when you print your tickets, you find out the $400 tickets were really only $185!
Call the help line and get a prerecorded message that "there are no refunds or returns." Meaning I was scammed. STAY AWAY. I'm going to seek legal remedy.
Tickets. Expert does not make it clear that you can't download tickets immediately. Ordered and paid for tickets on January 25th. Not until after I submitted my payment did I receive e-mail saying tickets would be available the evening of February 10th. This morning, February 11th, they are still not available. I called Tickets. Expert and spoke with Alex. He's helping as much as possible but it's still feels unnecessarily stressful.
It's 2 days before showtime and I HAVE NOT RECEIVED MY TICKETS YET! I elected for them to be mailed to my home address so I can surprise my kids. I SPENT $500 AND NOT HAPPY!
They don't tell you about the outrageous "Service Fee" until checkout. This added 30 percent to my concert ticket order. Ridiculous!
Never used before my son used this site. Will see how it goes. Then give you reviews. Thanks in advance.
I can not believe the service charges. They are really expensive. And having this review mandatory before i can get my tickets
I received my order very convenient! And I would definitely order again! Good viewing of the seats virtually
I think it was a quick n easy way 2 get tickets. I like that u can pick ur own seats n they show where they are. The process was very fast n accurate I think I may use this method in da near future.
Selecting the option to pick just one ticket only wasnt an option to do. Not sure if thats how the vendor has it set up or just in general for the website.
Things went smoothly, and without difficulty. I just want to know where to pick up my tickets and I have to write this review first apparently. So... I am hoping this is enough words. Thanks!
Got my tickets cant wait till the concert! My mom & I finally get to see Pink. And we couldnt be more excited!
Service fee was over $60.00 on $180.00 worth of tickets. Over 35%.
A service fee of 10% would be sufficient.
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members