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TicketNetwork

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New York
1 review
0 helpful votes
Follow Marleen H.
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Seating vs. Price was disappointing.
February 11, 2016

I thought the show itself was really great. I was disappointed to learn upon arrival that our seats in row AA were not front row. My Three year old Granddaughter had some difficulty seeing from our seats and for the money I spent on 3 tickets I was sure AA was front row. I was never able to find a seating map on the website that showed rows, only sections.

Date of experience: February 8, 2016
Ticket N. TicketNetwork Rep
over a year old

Hello Marleen! We are sorry to hear about the confusion with your seat location. Each venue has its own way of labeling rows in their section and what number or letter they would want to start with. Sometimes it is AA at the bottom while other times AA is at the top. We are sorry that for this venue, AA was higher than expected. We reached out to you to see if we can apologize for the confusion, however we didn’t get a response. Could you please email us at customerservice@ticketnetwork.com so that we can address this matter with you directly? We look forward to your response.

New Jersey
1 review
0 helpful votes
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Doo Wop
January 18, 2017

All groups were very good. Jay Black clearly has done his final performance. I know he was embarrassed but we the audience did not see it that way. I see it as a tribute to a great singer, because most if not everyone there who follows Jay Black knew that this may be his final performance.
Bowser did a great job in organizing this event and I would attend another if it works out.
The seats were in a great location. We could almost count the nose hairs for each performer.

Date of experience: January 16, 2017
Texas
1 review
12 helpful votes
Follow Stefanie F.
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Seats were changed 4 days before event due to lighting equipment placement. Was never issues new tickets and since we could not sit in original seats we were escorted out of the venue. Case was sent for investigation by TicketNetwork and hoping for a refund! Will definitely file a complaint if a refund isnt issued since purchase is valid and problem was not my error.

Date of experience: June 16, 2018
Arkansas
1 review
0 helpful votes
Follow Lori D.
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Horrible
April 6, 2016

I will never go to the Brady Theater for another concert you pay a fortune one 300.00 and no photos allowed which is complete crap. Also the venue is old and seats are terrible. It was an all around horrible venue. Hope JCM can choose a different venue next time he is in Tulsa. I will never drive from another state again to go here.

Date of experience: April 3, 2016
California
1 review
0 helpful votes
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My boyfriend and I were very excited to see Bryson Tiller but the line and security was insane. We ended up in line for over 2 hours and missed Bryson Tiller! The bouncers tried to let us in for Nero but we did not pay to see him. The bouncers were extremely rude and even kept us to the side for no reason even after I was completely checked by security. Due to the volume of people they just randomly chose a few people to pull back before letting us in. This caused us to miss more of the concert. We paid to see Bryson. I will be requesting a refund through my credit card company. We did not pay to only see the last 2 min of the Tiller show. We did not get what we paid for! So disappointed.

Date of experience: December 31, 2015
New Jersey
1 review
2 helpful votes
Follow Maci P.
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Lesson learned
January 8, 2015

Lesson learned. When I purchased tickets it showed a face value of 96.00 I get their e-tickets the face value was only 59.00! I understand they should get a fee for selling tickets but come on! They already charged me 19.50 service fee PER TICKET to purchase the tickets thru them. They should not up the face value of tickets! This should be illegal! Never will ever buy thru them again!

Date of experience: January 8, 2015
Ticket N. TicketNetwork Rep
over a year old

Hello Maci! Thanks for your review! We're sorry for your unhappiness. Just to confirm, we at TN don't actually make the mark-up on the tickets. The tickets you see on our website are being listed and sold by hundreds of professional ticket-selling companies throughout the United States and Canada. The sellers are the ones who set the price of the tickets based on what they feel the tickets are objectively worth, based on the popularity of the event and the number of other tickets available. (This is how most items you buy are priced anyway; it's rather unique that venues don't price tickets the same way, although many of them are introducing dynamic pricing.) Please note that the seller didn’t pay the face value for the tickets. However they accessed the tickets, such as through the venue directly or through another third-party supplier, they had to pay additional fees – often large – on top of the printed ticket price. As for TN, the service fee you paid during checkout accrues to us and pays for website maintenance, billing security, marketing, customer service, and the technological system we have developed that allows sellers to buy and sell tickets online so efficiently. We hope that helps to explain things a little better for you.

New York
1 review
0 helpful votes
Follow CeMone J.
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Loved the show!
March 25, 2016

I had so much fun at the concert. I just wish I had better seats. His tickets are very expensive and was not affordable for my grandma to buy. I want to meet him or see him Justin up close, other than that I really enjoyed myself and cried when it was over. Literally... I was so so so Happy to go to his concert tho. Better seats and cheaper seat!

Date of experience: March 21, 2016
Ticket N. TicketNetwork Rep
over a year old

Thank you for your feedback, I am sorry for your unhappiness with your order with our company. Could you please reach out to us at customerservice@ticketnetwork.com so that we can address your concerns.

Pennsylvania
1 review
0 helpful votes
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Seat/Ticket location
October 2, 2015

I purchased these tickets as a present for my nephew for his birthday after seeing the location near the visitors dugout, wanting to give him a great experience being as close as possible to his favorite team as possible. These seats, although being a good amount over face value, surpassed my expectations. I don't have the opportunity to splurge to this extent often, but given the opportunity to purchase these same tickets again with the same venue, it would be difficult not to consider.

Date of experience: September 29, 2015
Virginia
1 review
0 helpful votes
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Tickets at Wolf Trap
July 6, 2017

I called Wolf Trap to talk with a representative about what seats were available. We received excellent service and our transaction was processed expediently. We were disappointed with the service fee that was added for each ticket but we want to see the Beach Boys at whatever the cost. An email was sent to my address but I had difficulty printing the tickets. Maybe I should have requested that they be mailed.

Date of experience: July 6, 2017
West Virginia
1 review
1 helpful vote
Follow M B.
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Wanted exact seats
December 11, 2015

I was displeased that I could not purchase two tickets using two forms of payment. I wanted to be sure I had these tickets side by side. When we arrived we had to ask a snuggled couple if we could switch with them. They were very gracious, but I didn't want to bother anyone. This was TicketNetwork's fault. I should have been able to purchase two tickets next to one another.

Date of experience: December 8, 2015
Illinois
1 review
1 helpful vote
Follow Mary B.
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I had never heard or used this company before so I was skeptical because the tickets were not available for sale anywhere yet. Then I found ticketnetwork.com and was able to purchase the tickets with awesome seats 8 months before the concert.

Date of experience: November 25, 2013
Utah
1 review
1 helpful vote
Follow William H.
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We got to the game and the supplied tickets and found they would not work at the gate. Seems someone else had used the same tickets. After a half an hour at the ticket office we managed to get into the game late and found someone in our seats. They had tickets from you too. We saw most of the game anyway. What a messed up deal! You should really refund our money. I would give you negative stars if I could.

Date of experience: December 21, 2015
GB
1 review
0 helpful votes
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Panic bought overpriced tickets to see total price even more when I had checked out as they then add their extortionate fee on top.
This was 4 months prior to gig.
3 days before gig I received an email saying they were unable to provide the tickets and thank you for my cooperation and understanding.
I don't understand and most certainly was not given an option to cooperate!
TICKETS ARE NOT Guaranteed.

Date of experience: April 25, 2017
Tennessee
1 review
2 helpful votes
Follow David S.
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This site will misleadingly attach to concert venues and will have traffic redirected to them when you click the link to order tickets. If you aren't paying attention, you won't notice that this is not the valid (legitimate) ticket handler. They will then scalp the tickets for far above face value and over charge for shipping. It is purposefully deceitful. Once they take your money they will not allow refunds. Essentially a legal scam.

Date of experience: January 6, 2014
Virginia
1 review
1 helpful vote
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MoTown ticket charge - No STARS
January 13, 2016

Thank you for the opportunity to describe my experience with TicketNetwork.
I purchased 4 tickets for MoTown. When I picked up my tickets at Will Call the cost printed on each ticket was $53. The cost billed to me was $471 - more than twice the cost of the tickets.
We couldn't have had worse seats. I could not see the full stage AND the seats were small and no knee room.
Lesson learned. Never purchase tickets online in the future.

Date of experience: January 10, 2016
Illinois
1 review
0 helpful votes
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Excellent game!
September 30, 2015

The game was great! Getting the tickets was stressful. I made a mistake that had to be corrected and they said to check in ten minutes for the ticket download. An hour later I had two emails from Ticket Network but no download. After 4 hours I called again and they didn't know why the tickets weren't going. They finally had to help me access the tickets without the email. I'm so glad it worked out but did not enjoy the journey!

Date of experience: September 27, 2015
California
1 review
0 helpful votes
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Ute game
October 21, 2015

College football at it's best. The Utes had lost 11 straight times to ASU but the weather we're having none of that this time. I don't think 5 percent of the crowd left in spite of the rain. Great fun

Date of experience: October 18, 2015
Canada
1 review
0 helpful votes
Follow Rick P.
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Bob and Mavis
June 10, 2016

We had a great time. We hope to attend another concert this summer. The performance, sound, view, and all staff including the Sherrif and his advice to us was first rate. We could not recommend Chateau Ste Michelle any better.

Date of experience: June 8, 2016
Ticket N. TicketNetwork Rep
over a year old

Great feedback, Rick! We genuinely appreciate it and we’re glad to hear that you’re happy with your order with us!

Florida
1 review
14 helpful votes
Follow Wendy F.
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I saw Hamilton for the first time in New York 3 months ago. It was incredible and amazing, to say the least. My second viewing, which was at the Fox Theatre in Atlanta, was very disappointing. The Fox Theatre is once again a poor venue for Off-Broadway musicals. The vocalists sounded like they were singing in a box; very poor acoustics. Additionally, except for the Aaron Burr performance, all of the Atlanta performers were "B" players compared to the New York performers. A disappointing investment of $3,000 for 4 tickets.

Date of experience: June 1, 2018
Canada
1 review
12 helpful votes
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I purchased 4 tickets to a concert in advance as they said they had resale tickets available. I received a ticket confirmation as well the order went through to my credit card. After a few days and not receiving my e-tickets I began to get suspicious so I called them. I was informed on the telephone that my purchase had since been rejected. Rejected, how the heck does that happen? Well apparently they are virtual scalper's looking for tickets, they don't actually have any. While all this went on I missed out on buying tickets through a legit site and now the concert is sold out. I am so furious and all I can hope is that my $800.00 gets reimbursed. Whatever you do do not risk your dreams of seeing a great event by putting them in the hands of these scammers.

Date of experience: February 16, 2015

Overview

TicketNetwork has a rating of 3.2 stars from 2,320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TicketNetwork most frequently mention great time, purchase tickets and last night. TicketNetwork ranks 7th among Tickets sites.

service
112
value
112
shipping
93
returns
62
quality
106