TicketmasterUKReviews 43

I have bought my ticket for the Paul McCartney concert which was my dream to attend but sadly I couldn't attend because of life troubles and it just got downwards from there. Unfortunately I had to sell my ticket but after one month I still didn't get my money back. Even after I added all my data as a seller and sent photos from my id and bank statement the site just doesn't save it to the personal profile data and that's probably why I don't get paid back. There is no phone number for costumer support so if you need help fast good luck! After writing an email to the support explaining everything and sending the screenshots, it took them almost ONE full month for the support to recognise what the problem is and that I don't live in the UK and they told me that "they will be refunding me in a different currency. That's why they are now escalating this to their finance team as they'll need to process my refund manually, which will take 21 working days".
Has anybody outside of UK never bought a ticket and had sadly to sell it? I'm the first one ever to do it? I can't believe that! Now is almost Christmas and new years eve and it means that it will take more than 2 months total to get my money back.
That's the worst costumer experience I ever had in my life. Total disrespect with the costumers and fans. Also the website doesn't work properly!
I will never buy anything from ticketmasters again!

TICKETMASTER UK Cercano mille scuse per non pagarti, perdite di tempo ecc. Adesso sto preparando le carte per fare una denuncia alla polizia postale. Incredibile!

Ticketmaster systems were rubbish go booted out and ended at the back of the queue totally unacceptable. If I could give them a 0 rating I would. They knew there would be large demand for tickets but their system was totally crap and unable to cope really unprofessional. People need to review their product to ensure there rating is not good to allow other firms who may be better to deal with the customers.

This is a scam. Paid for tickets, then they say it is ticketmaster theatre and provide no tickets, no replies, they just take the money and run.

I resold a ticket, TicketMaster UK got the money and now is making me wait for 4 months to pay me. And.now in their chat, wich is the only way to talk to them, they are answering me anymore.
Would give 0 stars if I could.

I have had an ongoing issue with ticketmaster as I had to change my email address and they have been so incompetent in terms of allowing me to transfer tickets to my current email address.
I have sent them what feels like hundreds of emails when, if I could speak to someone, I'm sure it could be resolved a lot quicker
The whole experience is so frustrating and I have spent hundreds of pounds on tickets which have now disappeared from view
I would recommend using a different vendor, I will be avoiding ticketmaster in future at all costs

I re-sell our taylor swift tickets in Ticketmaster UK on November 2023. I have been struggling to receive the payment of the tickets re-sell. I have provided my Passport and all the necessary documents and I have also provided new UK bank details as they requested. I was informed on January 26,2024 that my payment is in the queue but until today February 21,2024 I have not received my payment. I was also informed that this issue is escalated to finance team but I have not receive any update. I read in other reviews that many people experience the same and some say Ticketmaster UK ripped off customers who re-sell their tickets. Can anyone please share and help how I can get my money back from Ticketmaster UK?

I bought tickets for 2 concerts through Ticketmaster thinking they are a reputable company. I live overseas and paid for them from my iverseas bank account. Shortly after arriving in UK my circumstances changed and I have to return home. Despite buying insurance I couldn't claim so decided to resell at a loss.
I contacted Ticketmaster 4 times telling them I don't have a UK bank account and can I still get a refund? They continually didn't answer my question and after my tickets had resold they suspended my account.!
I am still messaging them but they do t answer my questions. After seeing g all the 1 star reviews this company has I am losing hope of seeing my money again. Ticketmaster must be making a fortune selling tickets, then reselling them and not refunding. That's a lot of money they are keeping.
Don't think I'll ever book any tickets with them again.

I resold tickets as I was unable to attend an event. The resale was very straight forward but I have now been waiting nearly 2 months for the money to be transferred back into my account. Through customer service I requested several times that I wished to make an official complaint and not once did they tell me that it had been escalated. Customer service very, very poor and still no money...

The attached view with a considerably sized light cost me £138 from Ticketmaster for a special occasion. I paid for the ticket next to that for the same price. It was sold as a premium ticket. When I complained they passed the buck, made lots of excuses and refused to acknowledge that my claim was valid despite photographic evidence. This photo was taken at head height. Have always purchased through Ticketmaster. Not anymore. It seems they gave no clue what they are selling to people and take no responsibility when things go wrong. Shameful.

Brought x3 tickets for New Order at the O2 London but due to work commitments we could not go so tried to sell them at below face value but Ticketmaster wouldn't let me so I lost a my money the con merchants

I booked 4 tickets for this concert it cost me £150 and they have sent them to another persons email address as said my was spelt wrong don't know why they will not refund my money as I don't have any tickets. So where have they gone disgusting they are nothing but con people. They are not being helpful at all and seen as they don't have anyone to speak to happy to take your money but won't refund it shame on you I will never use this company again they need reporting to trading standards

Avoid buying tickets from this company, they are not fair on the customers.shocking customer service, shocking rules.

If 0 stars were an option Ticketmaster would achieve this … and it would be overscored! Where do I start? My wife bought me a ticket for Roger Waters last September and, in our opinion, it should be possible for someone to buy a ticket for their partner as a gift without sharing the account but not so with Ticketmaster as electronic "tickets" are non-transferrable. Their "tickets" however are not electronic as normal people would expect i.e. Available to print at home. Oh no, too simple. You must download an app using your email address but if someone bought you a ticket on their email it is impossible for you to use it! Great! So can you talk to someone to get it sorted? No, the 0333 number advertised is no longer in use so you have to send an on-line enquiry and cross your fingers!
Their "Ticketmaster Fan Support" (what does that even mean as a job title?) failed to understand the issue and even after 9 emails by me and about the same by Airel we got nowhere and I had to take a screenshot of the "ticket" that my wife sent me and I took printed copies of all of our receipts etc. - thankfully I did manage to get in.
There were typographical errors in the responses to my emails from Ticketmaster and they were obstructive and undiligent and did not read what I had written and was also totally lacking in sympathy or empathy.
Some of the issues I endured yesterday were of Airel's making but some are clearly procedural and therefore created by a lack of training or care by senior management within Ticketmaster.
One positive I can record is that, quite unexpectedly, their CEO Mr. Parsons did respond to me (or at least one of his team!), albeit after the event; surely his intervention upon receipt of my 2 emails directly to him on the day of the concert, would have been far more appropriate?
On a completely separate issue why do all Ticketmaster's emails start with "##- Please type your reply above this line -## " it makes no sense?

The core function of the business is administration; yet this household name operating for years can't pull it off. There was no opportunity in the system to enter the ballot for a single ticket- only for 2 people. What if you wanted or were only able to attend the concert alone? We were told that those who had applied to the ballot would be told in late April if they had been successful. That is precious little time to make travel arrangements- considering many would need to book train tickets and hotels etc as they would be travelling from across the country. I had expected that, if granted tickets, then we would be e-mailed, and then the tickets would be ours. We were not pre-warned at the time of application to the ballot that, if successful, those tickets would have only a short time to be claimed (in the event, only 2 hours). I had assumed that the tickets would be fully granted, or not at all-rather than only temporarily available. To cap it all, when I received an e-mail to say that my tickets had been granted and then given to someone else, there was no apology. Just a brief message to say that 'all tickets have now been snapped up'. At the very least, the message should have read 'we are sorry to inform you that all tickets have now been snapped up'. This company have to remember that there are human beings behind the purchase of tickets, and that it takes time and effort to acquire the tickets, and usually, money-sometimes a great deal of money. You are not the only operator in town. Next time, think of the customer as a human being, and not just a number.

I got tickets to a gig and got pneumonia and missed my flight back to the UK so I asked about a refund and they said they would get back to in 4 days, I messaged them in 4 days and got the same message, this went on for 30 days and then on the day of the gig they said no which means I couldn't even give away my tickets or re sell it

Don't buy ticketmaster gift cards they are pathetic and don't work. I was waiting for my daughter to see if she could work it out but in the mean time download sold out I now have a gift card for a download ticket with£300 on that is a waist of time pathetic and reading other reviews I don't think ticketmaster will care

I was given a gift voucher for £75 last April for my birthday someone else used it TM can see that and have refused to help so I have lost it outrageous

I just got scammed by Ticketmaster. They sent me an e-ticket, underneath it said "I will scan the barcodes at the entrance". There are no barcodes on the tickets! I emailed them but of course no response. Beware of this fraudulent company! I do not recommend.

Never again will we book with Ticketmaster. Absolutely shocking.
Had our matinee cancelled 1.5 hours before hand and still waiting for a refund. 8 weeks later and still going round in circles. You cannot speak to literally anyone. The telephone numbers advertised no longer exist. Constantly emailing and sending a screenshot of the booking confirmation along with the booking reference number. Just getting nowhere. I don't know how they can get away with this. They certainly won't be having our custom again.